HP 5100 Service Manual - Page 227

Note Interface troubleshooting This section provides an overview of the printer's interface requirements. Communications check Communication problems are normally the customer's responsibility. Time spent attempting to resolve these problems might not be covered by the product's Hewlett-Packard warranty. Refer the customer to the network administrator for assistance in troubleshooting network problems. If the printer is not connected to an MS-DOS-based host, see "EIO troubleshooting" on page 225. PC direct connect (parallel) test After the printer is installed, verify communications (bypassing the Windows driver) between the printer and the IBM-compatible computer. Enter the following at the MS-DOS prompt: C:\DIR>LPT1 Enter (for printing to parallel port #1) The printer should print a directory listing of the C: \ directory. You might need to press [GO] on the control panel to print the data in the buffer. EIO troubleshooting The Jetdirect configuration page shown in figure 127 on page 226 contains valuable information about the current status of the EIO accessories. Before you attempt to troubleshoot a network problem or notify your network consultant of a problem, always print a configuration page. Jetdirect configuration See figure 127 on page 226 for an example of a Jetdirect page. Numbers in the example match the numbers in the following table. See the HP Jetdirect Print Server Software Installation Guide for more information. Table 54. HP Jetdirect configuration page categories 1 HP Jetdirect Configuration If the EIO Jetdirect card has successfully powered up and completed its internal diagnostics, the I/O CARD READY status message prints. If communication is lost, an I/O NOT READY status message prints, followed by a two-digit error code. See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action. 2 Network Statistics This block indicates that network activity has been occurring. Bad packets, framing errors, unsendable packets and collisions should be minimal. If a high percentage (greater than one percent) of these occur, contact the network administrator. All of the statistics are set to zero when the printer is powered-off. 3 TCP/IP In this block, the default IP address is "192.0.0.192." It is acceptable to operate the printer with this default address. The error message ARP DUPLICATE ADDRESS might appear in this block. This is also an acceptable error code if the TCP/IP protocol is not being used. Check with the network administrator to determine the correct IP address for the printer. To configure the printer's IP address, go to the control panel EIO menu, select CFG NETWORK=YES, select CFG TCP/IP=YES, and then select BOOTP=NO. Q1860-90918 Chapter 7 Troubleshooting 225