HP 5100 Service Manual - Page 198

Table 32. Printer messages Message Explanation or recommended action UNABLE TO STORE JOB A job cannot be stored on the printer because of memory limitations or the file system configuration. USE [TYPE] [SIZE] INSTEAD? If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead. Press [-VALUE+] to scroll through the available types and sizes. Press [SELECT] to accept an alternative type or size. WAIT FOR PRINTER TO The RAM disk setting has been changed at the printer control panel. This change REINITIALIZE will not take effect until the printer reinitializes. XX.YY PRINTER ERROR PRESS GO TO CONTINUE A printer error has occurred that can be cleared by pressing [GO] in the printer control panel. 13.1 PAPER JAM or 13.2 PAPER JAM The event log message for a paper-delay jam at the paper feed area is 13.1. The event log message for a paper-stopped jam at the paper feed area is 13.2. 1. Make sure that paper trays are loaded correctly so that paper can feed from the tray. 2. Check the input area for obstructions, such as print media in the path, damage to the registration assembly, or an out-of-place transfer roller. 3. Check PS402 and PS403 for correct operation. Replace any defective sensors or flags. For the locations of sensors, see page 236. 13.5 PAPER JAM or 13.6 PAPER JAM The event log message for a paper-delay jam at the fuser is 13.5. The event log message for a paper-stopped jam at the fuser is 13.6. 1. Check the transfer roller and the small media belt to ensure that they are operating and can feed media. 2. Check the paper path for obstructions at the transfer roller and toner cartridge, at the paper-feed guide, and at the fuser. 3. Check PS1306 for correct operation. Replace any defective sensors or flags. For the locations of sensors, see page 236. 13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the duplexer if a sensor is defective. 13.20 PAPER JAM or 13.21 PAPER JAM The event log message for a paper-stopped jam in the paper path is 13.20. The event log message for a top door opened while printing jam is 13.21. 1. Check the entire paper path for obstructions such as print media in the path, registration area, transfer area, paper feed, and fuser. 2. Check that all of the assemblies are seated and that all of the doors are closed. 3. Check all of the sensors and flags in the paper path (see page 236). 20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. Press [GO] to print the transferred data (some data might be lost), then simplify the print job or install additional memory (see page 107). 21 PAGE TOO COMPLEX The data (dense text, rules, raster or vector graphics) sent to the printer was too alternates with complex. PRESS GO TO Press [GO] to print the transferred data. (Some data might be lost.) CONTINUE To print the job without losing data, from the configuration menu in the printer control panel, set PAGE PROTECT=ON and print the job. Leaving PAGE PROTECT=ON might degrade performance. If this message appears often, simplify the print job or leave PAGE PROTECT=ON. 196 Troubleshooting Q1860-90918