HP LH4r HP Netserver LP 1000r User Guide - Page 106

Chapter 12 Troubleshooting Common Installation Problems The following sections contain general procedures to help you locate installation problems. If you need assistance, HP recommends contacting your reseller first. If you need to get assistance from Hewlett-Packard, refer to the HP Netserver Warranty and Service/Support booklet provided with the Netserver. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects, such as tools or jewelry. Troubleshooting Sequence To troubleshoot problems during installation, do the following: • First, ensure the HP Netserver is configured properly. Most Netserver problems are the result of incorrect Netserver and SCSI configurations. • Verify all cables and boards are securely plugged into the appropriate connectors or slots. • If it is a network-related error, determine if the Netserver has enough memory and hard disk drive capacity. Refer to the network operating system (NOS) manual. • Remove all added options to ensure you have isolated the problem to basic Netserver or its options. Always replace one and only one option at a time. NOTE If the Netserver has a large amount of memory installed, it may take 30 seconds for the first screen to display. Netserver Will Not Power On Follow these steps if the power/activity light does not light green after you press the power-on button, or the Netserver will not power on properly. 100