HP rp3440 Installation Guide, Seventh Edition - HP 9000 rp3410 and HP 9000 rp3 - Page 93
Information to Collect Before You Contact Support, Step 1.
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Installing the System Troubleshooting Information to Collect Before You Contact Support Before you contact HP support, you should: Step 1. Check information on troubleshooting and attempt to solve the problem. • Note failure symptoms and error indications (LEDs and messages) by checking the system event log. • Try to determine precisely what did or did not happen. Step 2. Collect the following information: • The model number of the server (for example, HP 9000 rp3440) • The product number of the server. This is found on the identification label, which is found at the front of the unit (typically A9956A, A9951A, and so on). • The serial number of the server. This is found on the identification label. Step 3. Become familiar with the server configuration: • Are you using the LAN, RS232, or Web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they installed? • What accessories are installed? Step 4. Determine the following: • Which firmware versions are in use? • When did the problem start? • Have recent changes been made to the system? • Which operating system and version is in use? Chapter 1 93