HP t150 Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe
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- HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 1
Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 and t150 Thin Client - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 2
, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP MultiSeat ms6000 Desktop HP MultiSeat t100 and t150 Thin Client Third Edition (December 2010) First Edition (January 2010) Document Part Number: 604397-003 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 4
iv About This Book - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 5
1 Front Panel Components 2 Rear Panel Components 3 Serial Number Location 4 HP MultiSeat t100 Thin Client ...5 Front Panel Components 5 Rear Panel Components 5 Serial Number Location 6 HP MultiSeat t150 Thin Client ...7 Front Panel Components 7 Rear Panel Components 8 Serial Number Location - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 6
36 Operating Guidelines ...37 Routine Care ...38 General Cleaning Safety Precautions 38 Cleaning the Computer Case 38 Cleaning the Keyboard 38 Cleaning the Monitor 39 Cleaning the Mouse 39 Service Considerations ...39 Power Supply Fan 39 Tools and Software Requirements 39 Screws ...40 Cables - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 7
Lock 93 Front Bezel Security 95 Using the HP MultiSeat ms6000 Desktop in a Tower Orientation 97 Appendix A Connector Pin Assignments 98 Keyboard ...98 Mouse ...98 Ethernet RJ-45 ...99 Serial Interface, Powered and Non-Powered 99 USB ...99 Microphone ...100 Headphone ...100 Line-in Audio - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 8
123 Appendix E Managing Hardware 125 View Hardware Status ...126 Work with USB Devices ...127 Work with Video Devices ...129 Working with video monitors Computer 137 Add Client Access Licenses 138 Appendix G Managing Content 139 Keep Content Private ...140 Save and Share Content Using USB - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 9
CD-ROM and DVD Problems 193 Solving USB Flash Drive Problems 195 Solving Front Panel Component Problems 196 Solving Internet Access Problems 197 Solving Software Problems ...198 Appendix L Specifications 199 HP MultiSeat ms6000 ...199 HP MultiSeat t100 and t150 Thin Client 201 Index ...202 ix - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 10
x - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 11
thin client. HP Multiseat ms6000 Standard Configuration Features The HP MultiSeat ms6000 Desktop features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 12
1-1 Front Panel Components 1 5.25-inch Optical Drive1 6 USB (Universal Serial Bus) Ports 2 Optical Drive Activity Light If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code. 1 Some models are - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 13
operating system does not support PS/2 mouse and keyboard connectors on the HP MultiSeat ms6000 Desktop; a USB mouse and keyboard must Computer Setup to use both connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide. HP Multiseat ms6000 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 14
Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-4 Serial Number and Product ID Location 4 Chapter 1 Product Features - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 15
LED (2) Line-out (headphone) audio connector (3) Line-in (microphone) connector (4) PS/2 connectors (2) Rear Panel Components For more information, http://www.hp.com and search for your specific HP MultiSeat t100 Thin Client model to find the model-specific QuickSpecs. Figure 1-6 Rear panel - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 16
Serial Number Location Figure 1-7 Serial number location Every HP MultiSeat t100 Thin Client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. 6 Chapter 1 Product Features - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 17
(2) Line-out (headphone) audio connector (3) Line-in (microphone) connector (4) PS/2 connectors (2) (5) USB 2.0 connectors (2) NOTE: If the optional DC adapter is not connected, the HP MultiSeat Thin Client t150 supports only one 100 mA USB device (low power), such as a flash drive. If the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 18
power connector to host PC (USB Type A/B cable included) (5) Security clip slot Every HP MultiSeat Thin Client t150 includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. 8 Chapter 1 Product - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 19
following illustration shows one example layout of a MultiPoint Server system that contains four stations. Such a setup enables multiple users to use the computer simultaneously, and to perform independent work or a group activity. MultiPoint Server allows multiple stations to be connected to one - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 20
Help topic. The tabs are: ● System tab: Switch modes to perform administrative tasks, restart or shut down the computer, check the status of the system, and get help or support. For more information, see the Manage Your MultiPoint Server System topic. ● Desktops tab: View users' desktop status and - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 21
and administrative user accounts. For more information, see the Manage Users topic. ● Troubleshooting: If you experience problems with MultiPoint Server, check the Troubleshooting section to find topics that can help you fix the problem. Daily use of your MultiPoint Server system As you begin to use - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 22
error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 to the Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 23
the system setup by saving system configuration information on USB flash media device or other storage media emulating a diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 24
Table 3-1 Computer Setup (F10) Utility (continued) Heading Table Power Table 3-5 Computer Setup-Power on page 25 Advanced Table 3-6 Computer Setup-Advanced (for advanced users) on page 26 14 Chapter 3 Computer Setup (F10) Utility - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 25
Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option Description Media Default Setup Saves system configuration, including CMOS, to a USB flash media device or a diskette-like device (a storage - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 26
Table 3-2 Computer Setup-File (continued) Option Description Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. 16 Chapter 3 Computer Setup (F10) Utility - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 27
Computer Setup-Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Computer Setup (F10) Utilities 17 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 28
Table 3-3 Computer Setup-Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, Default Values Allows you to specify the default values for the Translation Mode for ATA devices. 18 Chapter 3 Computer Setup (F10) Utility - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 29
.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums, etc). Under Quick jump to manuals by category, click White papers - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 30
you to: ● Specify the order in which attached devices (such as a USB flash media device, hard drive, optical drive, or network interface card) are device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 31
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup-Security the power-on password. Device Security USB Security Slot Security Network Service Boot See the Desktop Management Guide for more information. Allows you to - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 32
identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. You may need to power - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 33
Execution Technology (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. To enable this feature you must enable the following features: ● Embedded - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 34
Table 3-4 Computer Setup-Security (continued) Option Description Master Boot Record Security Allows you to disable/enable Master Boot Record Security. ● Save must be set to Enable in order for the user to enter Setup without knowing the setup password. 24 Chapter 3 Computer Setup (F10) Utility - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 35
Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option due to PS2 mouse activity. ● USB Wake on Device Insertion (some models)-Allows system to wake from Standby on USB device insertion. ● Unique Sleep State - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 36
Setup-Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup-Advanced (for advanced users) Option Description Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 37
to display a message before loading option ROMs. (This feature is supported on some models only.) ● Remote wakeup boot source (remote server/local finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. ● Limit CPUID Maximum Value to 3. Restricts the number of - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 38
than one graphics controller is installed. Device Options Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ● Num Lock state network. It does not affect operation of the network connection while the computer is on. ◦ If a network connection is not required, completely - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 39
a PXE server. This is typically used to download a corporate image to a hard drive. The detects multiple management options. This option is for installed NIC cards that support client interaction. If the local keyboard is disabled, all keyboard input is only accepted from the remote source. Computer - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 40
) Utility before Restore is needed. (See Save to Removable Media on page 15 in the Computer Setup-File table.) NOTE: It is recommended that you save any modified computer configuration settings to a a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 41
4 Serial ATA Drive Guidelines and Features NOTE: Serial ATA = SATA HP only supports the use of SATA hard drives on these computers. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 42
fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in the table, - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 43
ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 44
, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 45
Generating Static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Event 55% Walking across carpet 7,500 V Walking across vinyl floor 3,000 V Motions of bench worker 400 V Removing - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 46
mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 47
-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 48
. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 38. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 38 before following these procedures: WARNING! Use safety glasses - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 49
disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 50
PN 166527-001) or HP tamper- resistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 51
chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 41 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 52
," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from the computer. 7. If the computer is on a stand, remove the computer from the stand. 8. Disconnect all peripheral device cables from the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 53
Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-1 Removing the Access Panel To install the access panel, reverse the removal procedure. Access Panel 43 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 54
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Lift up the three tabs on the side - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 55
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 43). 2. Remove the front bezel (Front Bezel on page 44).. 3. To - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 56
latency 7 DDR3 1066 MHz (7-7-7 timing) and CAS latency 9 DDR3 1333 MHz (9-9-9 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 57
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channel B. Figure 6-4 DIMM Socket Locations - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 58
before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 59
module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 6. Repeat steps 5 and 6 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 60
Expansion Cards The computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards. Figure 6-7 Expansion Slot Locations Table 6-2 Expansion Slot Locations Item Description 1 PCI - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 61
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 62
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 63
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 64
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. 54 Chapter 6 Removal and Replacement Procedures - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 65
tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. When removing the power supply power cables from - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 66
6-3 Cable connections Connector Name Connector Color Description PWR, P1 P2 PWRCPU, P3 PS STAT SATA PWR1, P160 SATA PWR2, P161 CHFAN, P9 PB/LED, P5 CHFAN2 Chassis fan Front power button/LED 2nd chassis fan Front I/O USB Front I/O USB Front audio Internal speaker Serial port 1st HDD 1st ODD or - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 67
Table 6-3 Cable connections (continued) Connector Name Connector Color SATA2, P62 Light blue SATA3, P63 Orange PAR, P126 MEDIA, P150 Black Black Description 2nd HDD if ODD present eSATA port or extra ODD/HDD connector Parallel port Media reader Cable Management 57 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 68
utility. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the Computer Setup (F10) Utility Guide for more information. ● Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA. If the media card reader has a 1394 port - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 69
or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 70
optional drives (media card reader shown) 3 5.25-inch external drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type, size, and capacity of the storage devices installed in the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 71
Media Card Reader MEDIA Color dark blue white light blue orange black NOTE: The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter. Select Storage > Storage Options > eSATA Port to reconfigure the SATA3 connector. Refer to the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 72
-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch external drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 73
drive, reverse the removal procedure. When replacing a drive, transfer the four guide screws from the old drive to the new one. Installing an Optical Drive install an optional 5.25-inch optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 74
four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the Guide Screws in the Optical Drive 5. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 75
of the drive cage. The other is located on the chassis frame under the drive cage. Ensure that the data cable is routed through these guides before connecting it to the optical drive. 9. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 6-25 Connecting the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 76
in Removing an External 5.25-inch Drive on page 62 to remove the 5.25- inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 66 Chapter 6 Removal and Replacement Procedures - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 77
2. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 1394 cables from the system board as indicated in the following illustrations. NOTE: On some models, the media card reader does not include a 1394 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 78
underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the external drive bays (four 6-32 standard screws and four M3 metric screws - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 79
3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into b. If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA. If the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 80
inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 81
4. Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 6-32 Raising the Power Supply 5. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 6-33 Disconnecting the Hard Drive Power Cable and Data Cable - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 82
up and out of the bay (2). Figure 6-34 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 6-35 Installing Hard Drive - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 83
drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive. If the blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. If you are adding a second hard drive, connect the other end of - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 84
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 85
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 6-38 Removing the Thermal Sensor 4. Remove the four screws from the bottom of the hard drive carrier. Figure 6-39 Removing the Security Screws - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 86
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-40 Removing the Hard Drive 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 87
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 6-42 Replacing the Security Screws 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 88
the carrier to secure the cover in place (2). Figure 6-44 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 78 Chapter 6 Removal - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 89
Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the cable from the arm that extends - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 90
page 44). 4. Remove the baffle (Baffle on page 79). 5. Disconnect the fan cable from the system board (CH FAN1, P9). 6. On the front of the computer, press the left and bottom tabs to disengage the fan assembly from the chassis. Figure 6-46 Removing the chassis fan 7. Lift the assembly out of - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 91
Front I/O and Power Switch Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 92
8. While holding the body of the assembly, pull the assembly away from the front of the chassis while guiding the cables through the hole in the drive cage (3). Figure 6-49 Guiding the wires through the drive cage 9. Remove the assembly from the chassis. To reinstall the front I/O/power supply - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 93
Speaker 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 94
Heat sink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). require replacing the system board. Failure to install the fan shroud may cause the computer to overheat. 84 Chapter 6 Removal and Replacement Procedures - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 95
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the fan shroud (Baffle on page 79). 4. - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 96
. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 97
properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply. System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove all PCI and PCI Express expansion - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 98
they be positioned so they do not interfere with the rotation of the drive cage or power supply. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 99
Computer Setup (F10) Utility Guide for information on backing up the CMOS settings. NOTE: HP encourages customers to recycle used electronic hardware, HP type of battery holder on your system board, complete the following instructions to replace the battery: Type 1 Battery Holder 1. Lift the battery - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 100
. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 101
2. Insert the new battery and position the clip back in place. Figure 6-57 Removing the battery from a type 3 holder 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 102
a fixed object. NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide, the Desktop Management Guide, and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 103
Padlock Figure 6-59 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-60 Securing the Cable to a Fixed Object External Security Devices 93 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 104
2. Thread the keyboard and mouse cables through the lock. Figure 6-61 Threading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided. Figure 6-62 Attaching the Lock to the Chassis 94 Chapter 6 Removal and Replacement Procedures - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 105
the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 106
6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 6-65 Installing the Front Bezel Security Screw 7. Replace the access panel. 96 Chapter 6 Removal and Replacement Procedures - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 107
Tower Orientation The HP MultiSeat ms6000 Desktop can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 108
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Pin Signal 1 Data 2 Unused 3 Ground 4 +5 VDC 5 Clock 6 Unused - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 109
Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 110
Microphone Connector and Icon (1/8" miniphone) 1 23 Headphone Connector and Icon (1/8" miniphone) 1 23 Line-in Audio Connector and Icon (1/8" miniphone) 1 23 Line-out Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Audio_Right Ground Pin 1 (Tip) 2 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 111
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground 4-Pin Power (for CPU) Connector and Icon Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 112
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal 1 PRSNT1 2 +12V 3 +12V 4 GND 5 JTAG2 26 PERn(2) 27 GND 28 GND 29 PERp3 30 PERn3 51 GND 52 PERp8 53 PERN8 54 GND 55 GND Pin Signal 6 JTAG3 7 JTAG4 8 JTAG5 9 +3.3V 10 +3.3V 31 GND 32 RSVD 33 RSVD 34 GND 35 PERp4 56 PERp9 57 PERn9 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 113
76 PERp14 81 PERn15 77 PERn14 82 GND 78 GND 79 GND 80 PERp15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 114
51 PETn8 56 GND 52 GND 57 GND 53 GND 58 PETp10 54 PETp9 59 PETn10 55 PETn9 60 GND 76 GND 81 PRSNT2# 77 GND 82 RSVD 78 PETp15 79 PETn15 80 GND Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 115
T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal 13 T.M.D.S. Data3+ 14 +5V Power 15 Ground (for +5V) 16 Hot Pug Detect 17 T.M.D.S. Data0- 18 T.M.D.S. Data0+ 19 T.M.D.S. Data0/5 Shield 20 T.M.D.S. Data5- 21 T.M.D.S. Data5+ 22 T.M.D.S. Data Shield 23 T.M.D.S. Clock+ 24 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 116
DisplayPort Connector Connector and Icon Pin Signal 1 ML_Lane 0 (p) 2 Ground 3 ML_Lane 0 (n) 4 ML_Lane 1 (p) 5 Ground 6 ML_Lane 1 (n) 7 ML_Lane 2 (p) 8 Ground 9 ML_Lane 2 (n) 10 ML_Lane 3 (p) 11 Ground 12 ML_Lane 3 (n) Pin Signal 13 CONFIG1 14 CONFIG2 15 AUX CH (p) - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 117
are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 118
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 119
during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the manually switch to the POST Messages Enabled mode during POST, press any key (except F10 or F12). The default mode is POST Message Disabled. The speed at which the computer - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 120
battery may need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 121
Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 201-Memory Error - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 122
510-Flash Screen Image Corrupted 511-CPU Fan not detected 512-Rear Chassis Fan not detected Flash Screen image has errors. CPU fan is not it to see if the problem remains. 2. Check product documentation for memory support information. 1. Reconnect keyboard with computer turned off. 2. Check - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 123
Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device 3. Reconfigure card resources and/or run Computer Setup. 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 124
and/or run Computer Setup. 1720-SMART Hard Drive Detects Imminent Failure Hard Computer Setup will fix an erroneous error message.) and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 125
) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 126
card may be causing a Remove third-party graphics card to see if problem. the problem goes away. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 127
If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Processor not installed (not 1. Check to see that the processor - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 128
computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP but LEDs continue until problem is solved. System board failure (ROM detected failure prior to video - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 129
" section of the Desktop Management Guide for more information. 2. Replace computer. 3. Replace the system board. 4. Replace the processor. Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 130
. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does 1. Install a TXT capable processor. not support a feature previously enabled on this 2. Disable TXT in the Computer Setup (F10) system. utility. 3. Reinstall the original processor. System - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 131
D Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 132
see the Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/ support. 5. Remove the jumper the new passwords in Computer Setup. Refer to the Computer Setup (F10) Utility Guide for Computer Setup instructions. 122 Appendix D Password - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 133
that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the computer cover or access panel. CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 134
clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see the Computer Setup (F10) Utility Guide. 124 Appendix D Password Security and Resetting CMOS - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 135
an example of the layout of a MultiPoint Server system that has four stations. Each station is connected to the MultiPoint Server computer by using a USB hub and multimonitor video cards. This illustration does not represent stations that are connected by using multifunction hubs. The topics in - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 136
View Hardware Status Use the Hardware tab to view station information, such as: ● Station number. ● Required hardware to make each station usable (typically, hardware would include a video monitor, station hub, keyboard, and mouse). ● Additional peripheral hardware devices associated with a station. - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 137
the system, or only to individual users. The following are examples of the different connection types: ● If you connect a device directly to the computer, such as a printer or USB mass storage device, the device can be accessed by all users on the system. ● If a keyboard, mouse, or audio device is - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 138
such as microphones We do not recommend connecting an audio output device directly to the computer. Accessible only to the station user. The station hub might be equipped with either analog or USB audio connections. Printers Accessible to all users on the Accessible to all users on the system - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 139
are two ways to connect a video monitor: ● For USB hub-based systems, connect the video monitor cable to an open video port on the computer, as shown in the following illustration: ● For multifunction hub-based systems with built-in video support, connect the video monitor cable to the video port on - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 140
station again so MultiPoint Server can properly recognize the new display. Follow the instructions that appear on the station's video display device. ● You may need to the projector. ● MultiPoint Server does not support extending a single station's display across multiple monitors. 130 Appendix - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 141
installation of a device-specific driver. One example of a multifunction hub is the Hewlett-Packard MultiSeat t100 Thin Client, which supports the connection of a PS/2 keyboard and mouse, and VGA video monitor directly to the hub. The hub itself connects to the computer by USB, and is unpowered. If - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 142
4. Connect a keyboard and mouse to the USB hub: 5. Connect the power cord of the video monitor to a power outlet. 6. Turn on the computer. 7. MultiPoint Server starts. Follow the instructions that appear on the new station's video monitor to associate the devices to the new station. To set up a - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 143
6. Turn on the computer. 7. MultiPoint Server starts. If prompted, follow the instructions that appear on the new station's video monitor to associate the devices to the new station. Set Up a Station 133 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 144
when necessary, as described in the Shut Down or Restart the Computer topic. ● Adding client access licenses (CALs), as described in the Add Client Access Licenses topic. ● Checking the state of the MultiPoint Server system ● Getting help or support. For more information about using Windows Help and - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 145
add or remove station hubs, or to troubleshoot station connection problems. To switch to maintenance mode from normal mode 1. While in normal mode, click the System tab. 2. Under System Information, click Switch to maintenance mode. The computer restarts and all stations become unavailable. 3. After - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 146
3. When the Create a Station dialog box appears, go to each station and press the letter displayed on the monitor for each station you want to associate. 4. After all the stations are associated, the MultiPoint Server system automatically returns to normal mode. 136 Appendix F Managing the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 147
at the end of the day and when you need to install new hardware within the computer case. When adding peripheral hardware devices outside the computer case, shut down or restart the computer if instructed by the hardware manufacturer's documentation. You might need to restart all of the stations in - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 148
Access Licenses Every station that connects to a MultiPoint Server system, including a host computer that is used as a station, must have a valid client access license (CAL). The Add Client Access License wizard allows you to add as many CALs as you need for your MultiPoint Server system, up to - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 149
You can also share content with other users by using a USB storage device such as a USB flash drive or mass storage device (external hard disk). For more content with storage devices, see the Save and Share Content Using USB Storage Devices topic. TIP: For more information about using files and - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 150
, you should save your work in Windows Explorer in the Documents library, in the My Documents folder, or on an external USB storage device such as a USB flash drive. The My Documents folder is, by default, a private folder. Note, however, that administrative users have access to private folders - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 151
share content that is stored on a removable storage device directly 1. Connect the removable storage device to an open USB port on the computer or a station hub in the MultiPoint Server system. 2. Instruct users at other stations who you want to share your content with, to navigate to and open the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 152
Public folders in Windows Explorer on the hard disk drive of the computer in a MultiPoint Server system is accessible to all users on the removable storage devices, as described in the Save and Share Content Using USB Storage Devices topic. For information about keeping content private, see the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 153
You manage two types of desktops: ● The desktop of the actual computer on which MultiPoint Manager is installed; you do so as an administrative is leaving for the day, the user should save their work on the computer or external storage device so that when you shut down the MultiPoint Server system - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 154
and is prompted to save any work. You should end a user's connection when you want to: ● Restart the MultiPoint Server system computer ● Shut down the MultiPoint Server system computer ● Switch modes ● Log off a user who forgot to log off To end user sessions 1. In Normal mode, click the Desktops - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 155
end and are prompted to save their work. While a user is disconnected, their session remains active in the MultiPoint Server system's computer memory until that computer is shut down or restarted. At that time, all disconnected sessions are ended without a chance to save work. After a standard user - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 156
View Desktop Status Use the Desktops tab to determine the status of a standard or other administrative user's connection to a MultiPoint Server station. Desktop status values include: ● Connected: a user is logged onto a station ● Disconnected: a user was previously connected to a station but was - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 157
their session so that the MultiPoint Server station is not in use, but their session remains active in the MultiPoint Server system's computer memory. In addition, administrative users can end or disconnect a standard user's session if the user has stepped away from their MultiPoint Server - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 158
I Managing Users This section describes the different types of user accounts, how to create user accounts, and how to manage user accounts. In a MultiPoint Server system, there are two types of user accounts, standard and administrative, as described below. TIP: The User Account Considerations topic - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 159
, and each user's preferences, such as desktop background. Each person accesses their user account with a unique user name and password. MultiPoint Server supports two types of user accounts: ● Administrative user accounts are for individuals who will use MultiPoint Manager to use and manage the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 160
all of the information and display a message when the account has been set up. When you see the text, Successfully added new user, click Finish. 150 Appendix I Managing Users - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 161
Create a Standard User Account Create standard user accounts for those users who will regularly access stations, but who will not manage your MultiPoint Server system. Users with standard user accounts can run most applications and save files, but cannot run MultiPoint Manager. To see who has - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 162
workgroup is a group of computers that are connected on a network and share resources, such as printers and files. If your computer is connected to a workgroup, domains, search for join workgroup or join domain in Windows Help and Support. For more information, see the Use Windows Server Help topic. - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 163
Manager, click the Users tab. 2. Click Manage Accounts. The User Accounts dialog box appears. 3. Click Users must enter a user name and password to use this computer. 4. In the Choose the account you would like to change box, select the name of the account you want to delete, and then click Remove - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 164
J Troubleshooting Software 154 Appendix J Troubleshooting Software - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 165
it has been in a sleep state. Cause Solution MultiPoint Server does not support sleep state. Disable sleep state 1. Click Start, click Control Panel, plan, click Change plan settings. 3. Click the Put the computer to sleep drop-down list, and then click Never. 4. Click Save changes. System - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 166
the computer, and then copy it to the Public Documents folder. If the file is not on the USB storage device, try using the Windows Search folder to locate the file. For more information about using the Search folder in Windows, search for Find a file or folder in Windows Help and Support. The - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 167
computer after installation or that you installed the program while in maintenance mode. Restart the computer 1. To restart the computer supported by Remote Desktop Services There is no resolution for this issue. within the MultiPoint Server system. While you are installing a program, the download - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 168
appear on one station when new devices are plugged in. Cause Solution This is a known issue. There is no resolution at this time. 158 Appendix J Troubleshooting Software - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 169
on one station, start Internet Explorer and stream nonstop audio through a Web service such as Pandora on the second station, and then do the same on are not supported. There is no resolution at this time for unsupported audio formats. To hear Windows system sounds, try restarting the computer. If - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 170
confirm that each monitor in the system supports True Color (32-bit). 1. Restart HP MultiSeat t100 Thin Client, have a known issue that can cause screen artifacts. Sometimes the interruption of a video signal within the system can be traced back to drivers, system configuration, or multifunction USB - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 171
be out of date. In addition, ATI 2400 series video cards might not be compatible with multifunction USB hubs, such as HP MultiSeat t100 Thin Client. If you are using ATI 4800 series video cards, update the drivers. If you are using ATI 2400 series video cards, contact your system administrator or - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 172
supported. This is a known issue. There is no resolution at this time. You are unable to connect a MultiPoint Server system to a wireless LAN. Cause Solution You might not have the appropriate wireless drivers or the Wireless LAN services Service, and then click Next. 4. Follow the instructions - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 173
computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 185 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 174
sure that it is supported on the system. computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 164 Appendix K Troubleshooting - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 175
battery. Solution First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 176
or access panel. Cause Smart Cover Lock, featured on some computers, is locked. Solution Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 177
not turning. OR The heatsink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press the heatsink/fan assembly. 4. Contact an authorized reseller or service provider. Solving General Problems 167 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 178
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for on the system board is off, then replace the power supply. 6. Replace the system board. 168 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 179
the following table. Table K-2 Solving Power Problems Power supply shuts down intermittently. Cause Power supply will not turn on because of internal power supply fault. Solution Contact an authorized service provider to replace the power supply. Computer powered off automatically and the Power - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 180
device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 181
have been damaged. System files missing or not properly installed. Hard drive boot has been disabled in Computer Setup. Bootable hard drive is not attached as first in a multi-hard drive configuration. Bootable hard Limited Warranty for terms and conditions. Solving Hard Drive Problems 171 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 182
the rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if the connector on the hard drive has been activated. Shut down the computer and contact HP for a replacement enclosure. 172 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 183
Problems Table K-4 Solving Media Card Reader Problems , is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold correctly. Cause Solution The computer's software is used to safely eject the card. Click Start > Computer, right-click on the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 184
After inserting a media card in the reader, the computer attempts to boot from the media card. Cause Solution The inserted media card has boot capability. If you do or do not select the option to boot from the inserted media card during the boot process. 174 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 185
the following table. Table K-5 Solving Display Problems Blank screen (no video). Cause Monitor is Check the cable connection from the monitor to the computer and to the electrical outlet. Press any key Recovery Mode" section of the Desktop Management Guide for more information Be sure that the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 186
3. Replace third-party memory with HP memory. 4. Replace the system computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board. 176 Appendix K Troubleshooting - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 187
Install the video drivers included in the upgrade kit. drivers may not be Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another to the documentation that came with the monitor for instructions. Image is not centered. Cause Position may need - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 188
are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect are too high. Lower brightness and/or contrast settings. 178 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 189
card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 190
is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. One or more audio solutions are installed in the system. Ensure that your application is set to use the correct audio device. 180 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 191
connector on the front of the computer. Computer appears to be locked up while in the audio driver or application In the audio driver or application software, computer is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 192
printer driver for the application. Reconnect all cables. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause The printer may be out of paper. Solution Check the paper tray and refill it if it is empty. Select online. 182 Appendix K Troubleshooting - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 193
light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. Table K-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 194
Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer cleaning kit available from most computer stores. 184 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 195
. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. Computer will not start. Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. Solution 1. Review the Hardware Reference Guide for - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 196
damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM the Hardware Reference Guide for your system for proper DIMM installation instructions. 3. Replace third-party memory with HP memory. 4. Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 197
discuss the process of debugging the network cabling. Table K-11 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Wake-on-LAN is not wake the computer. Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 198
is attached to the correct connector. There is a problem with the cable or a device at the other end Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Network drivers are not loaded, or driver - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 199
Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving Network Problems 189 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 200
that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-party data storage, and other management functions. Table K-12 Solving Memory Problems Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 201
computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 202
by a two second pause. Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor. 192 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 203
that came with the optional device. Table K-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. CD-ROM or DVD devices are not detected or driver is not - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 204
properly seated in the drive. Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly or uninstall the device. 2. Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 205
are listed in the following table. Table K-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. The computer boots to DOS after making a bootable - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 206
work. 1. If possible, replace the cable. 2. Restart the computer. The device is not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. 196 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 207
. Table K-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 208
supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Table K-18 Solving Software Problems Computer will not continue and no HP , save all data, close all programs, and restart the computer. 198 Appendix K Troubleshooting Hardware - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 209
PS Typical STD PS idle Max EPA 87/89/85% @ 20/50/100% load PS Typical EPA 87/89/85% @ 20/50/100% load PS idle 1063 BTU/hr 147 BTU/hr 941 BTU/hr 95 BTU/hr 268 kg-cal/hr 37 kg-cal/hr 237 kg-cal/hr 24 kg-cal/hr HP MultiSeat - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 210
Rated Line Frequency 50-60 Hz 50-60 Hz Power Output 240W 240W Rated Input Current (maximum)1 STD PS 4A @ 100 VAC 2A @ 230 VAC EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 2A @ 230 VAC 1 This system utilizes an active power factor corrected power supply. This allows - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 211
HP MultiSeat t100 and t150 Thin Client Table L-2 Specifications Dimensions Width (side to side) Height (without mounting bracket) Height (with mounting bracket) Depth (front is 457 m per minute or 1500 ft per minute) 10-90% 5-95% 10,000 ft 30,000 ft HP MultiSeat t100 and t150 Thin Client 201 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 212
34 keyboard keys 39 CD-ROM or DVD problems 193 chassis illustrated 34 chassis types, illustrated 34 cleaning computer 38 mouse 39 safety precautions 38 CMOS panel components 2, 5, 7 front panel problems 196 G general problems 165 grounding methods 36 guide screws 58 H hard drive installing 70 - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 213
Card Reader 173 memory 190 monitor 175 mouse 183 network 187 power 169 printer 182 processor 192 software 198 processor removal and replacement 85 processor problems 192 product ID location 4 PS/2 connectors location 5, 7 O operating guidelines 37 optical drive installing 63 removing 62 optical - HP t150 | Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 214
121 software problems 198 servicing computer 39 spare part number tamper-resistent wrench 40 Torx T-15 screwdriver 39 speaker removal and replacement 83 specifications altitude 201 computer 199 dimensions 201 hardware 199, 201 HP MultiSeat ms6000 199 HP MultiSeat t100 and t150 Thin Client 201
Maintenance & Service Guide
HP MultiSeat ms6000 Desktop
HP MultiSeat t100 and t150 Thin Client