HP t150 Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 194

Solving Mouse Problems continued, Table K-9

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Table K-9 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 184 Appendix K Troubleshooting Hardware

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Table K-9
Solving Mouse Problems (continued)
Mouse does not respond to movement or is too slow.
Cause
Solution
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in
standby
mode.
Press the power button to resume from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you will
lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
184
Appendix K
Troubleshooting Hardware