HP t150 Maintenance & Service Guide: HP MultiSeat 6000 Desktop, HP MultiSe - Page 207
Solving Internet Access Problems
View all HP t150 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 207 highlights
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table K-17 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem. Verify the connections are correct using the quick setup documentation. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a "power" LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A "cookie" is a small piece of 1. Select Start > Control Panel. information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember 2. Click Network and Internet. some specific information that the Web server can later retrieve.) 3. Click Internet Options. 4. In the Browsing history section on the General tab, click the Delete button. 5. Click the Delete cookies button. Cannot automatically launch Internet programs. Cause You must log on to your ISP before some programs will start. Solution Log on to your ISP and launch the desired program. Solving Internet Access Problems 197