IBM 847651U Handbook - Page 269

Getting help online Online Housecall is a remote communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected quickly and easily. In addition to a modem, a remote-access application program is required. This service is not available for servers. There might be a charge for this service, depending on the request. For more information about configuring your PC for Online Housecall: In the U.S., call 1-800-772-2227. In Canada, call 1-800-565-3344. In all other countries, contact your IBM reseller or IBM marketing representative. Getting help by telephone During the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. Expert technical-support representatives are available to assist you with questions you might have on the following: Setting up your computer and IBM monitor Installing and setting up IBM options purchased from IBM or an IBM reseller 30-day, preinstalled-operating-system support Arranging for service (on-site or carry-in) Arranging for overnight shipment of customer-replaceable parts In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: Setting up your network operating system Installing and configuring interface cards Installing and configuring network adapters Please have the following information ready when you call: Machine Type and Model Chapter 6. Getting help, service, and information 235