IBM 847651U Handbook - Page 274

For more information or to purchase these services: In the U.S., call 1-800-772-2227. In Canada, call 1-800-465-7999. In all other countries, contact your HelpCenter. Warranty and repair services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: Carry-in service to on-site service If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium. The standard upgrade provides a trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday though Friday). The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week. On-site service to premium on-site service If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week). You also can extend your warranty. Warranty and Repair Services offers a variety of post-warranty maintenance options, including ThinkPad EasyServ Maintenance Agreements. Availability of the services varies by product. For more information about warranty upgrades and extensions: In the U.S., call 1-800-426-4968. In Canada, call 1-800-465-7999. In all other countries, contact your IBM reseller or IBM marketing representative. Ordering publications Additional publications are available for purchase from IBM. For a list of publications available in your country: 240 Netfinity 3000 User's Handbook