Lenovo NetVista Hardware Maintenence Manual for Netvista 6838 and 6848 systems
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- Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 1
IBM NetVista Type 6838, 6848 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 2
- Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 3
IBM NetVista Type 6838, 6848 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 4
this information and the product it supports, be sure to read the general services, and features available in your area. Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative. IBM NetVista Type 6838, 6848 Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 5
for the IBM NetVista Type 6838 and Type 6848 computers. Attention: This manual is intended for trained servicers who are familiar with IBM PC computer products. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions. Leia - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 6
de precaución y peligro ante de llevar a cabo cualquier operación. Online support Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files, and Documents. The Web address is: http://www.ibm.com/support iv IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 7
supply connection 45 4-pin power supply connection 45 Power supply removal 46 Chapter 7. Symptom-to-FRU index . . . 47 RIMM memory errors 48 Hard disk drive boot error 48 Beep symptoms 48 Diagnostic error codes 49 POST error codes 66 Miscellaneous error messages 69 Undetermined problems - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 8
Network settings 77 Flash over LAN (update POST/BIOS over network) 77 Wake on LAN 77 Chapter 8. Parts listing 79 System, Type 6838 79 Keyboards 81 Power cords 82 System, Type 6848 83 Keyboards 85 Power cords 86 Chapter 9. Related service information 87 Safety information 87 General safety - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 9
, refer to the information supplied with that software package. Notes: v Type 6838, 6848 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. v To enable beep and memory count and checkpoint code display when a successful - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 10
5. Select Automatic Hardware Power Management. 6. Set Automatic Hardware Power Management to Disabled. 7. If the problem persists, continue to 003 . 003 Run the Diagnostic programs. If necessary, refer to "Starting the diagnostic programs" on page 9. v If you receive an error, replace the part that - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 11
Chapter 2. General information Features and specifications for Type 6838 . . . . . 4 Features and specifications for Type 6848 . . . . . 5 © Copyright IBM Corp. 2000 3 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 12
Memory: v Minimum: 128 MB v Maximum: 2.0 GB v Type: PC600 or PC800 Rambus RIMMs only v Slots: 4 dual inline Drives: (depending on your model) v Diskette: 1.44 MB v CD-ROM: IDE v Hard disk drive graphics port (AGP) v Video adapter installed on the system board Power supply: One 340 watt (90-240 V - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 13
bays available (1 hard disk drive installed) PCI expansion slots: v Three 33 MHz/32-bit on the system board (some models come with a SCSI adapter installed) v Two 33 MHz/32-bit on the PCI Bus extender board Video: (depending on your model) v ATI Radeon with 32 MB SDRAM video memory v NV11 with - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 14
6 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 15
possible types of beep codes that your system might emit are: Repeating long beeps Indicates that a memory error has occurred. Ensure that all RIMMs are correctly installed. One long beep and two short beeps Indicates that a video error has occurred and the BIOS cannot initialize the video screen to - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 16
Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your computer. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 17
String is additional information that is used to analyze the problem. Starting the diagnostic programs The IBM Enhanced Diagnostics programs will isolate your computer hardware from software that you have installed on your hard disk drive. The programs run independently of the operating system, and - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 18
Web and create a startable Enhanced Diagnostics diskette: 1. Go to the following World Wide Web site: http://www.ibm.com/pc/support/ 2. Download the diagnostics file for your computer to a hard disk drive directory (not to a diskette). 3. Go to a DOS prompt and change to the directory where the file - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 19
the test log to a file on a diskette or to your hard disk drive. Note: The system maintains the test-log data while the system is powered on. When you turn off the power to the computer, the test log is cleared. System board memory RIMM connector 1 RIMM connector 2 RIMM connector 3 RIMM connector - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 20
for types 6838 and 6848. Computer Name NetVista Types 6838, 6848 RIMM Memory Module Size Memory 64 MB 128 MB 256 PC600 PC800 MB 512 MB Type RDRAM ECC/Non-ECC Supported RIMM memory configuration Types 6838 and 6848 have two memory channels with two memory sockets for each channel, making - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 21
recovering BIOS, device drivers, operating system, and other support software. Notes: 1. The Product Recovery program is provided on your computer to assist you with recovery operations. Important: The Product Recovery program is preinstalled on the hard disk drive that comes with your IBM computer - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 22
diskette from one of the following sources: v Download files to make a BIOS flash diskette from the World Wide Web. Go to http://www.pc.ibm.com/support/ and make the selections for your computer. Do the following to recover the BIOS: 1. Remove any media (diskettes, CDs, or tapes) from the drives and - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 23
to enable BIOS recovery mode. 6. Reinstall the computer cover, see "Replacing the cover" on page 38. 7. Reconnect all external cables and power cords and turn on the attached devices. 8. Insert the BIOS flash diskette in the diskette drive. 9. Restart the computer. The BIOS begins the power-on self - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 24
and Diagnostics CD and on the hard disk drive C:\IBMTOOLS\DRIVERS directory. 4. The latest device drivers are also available on the World Wide Web at http://www.ibm.com/pc/support Do the following to recover or install device drivers: 1. Start your computer and operating system, if you have not - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 25
. Then, you can easily return to that configuration if your computer becomes disabled by changes in the configuration files. If you are unable to solve a problem yourself, and you need assistance from an IBM technical support representative, use ConfigSafe to generate a report about ® recent changes - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 26
special handling and installation instructions supplied with the replacement battery. 2. Remove any media (diskettes, CDs, or tape) from the drives and shut down your operating system. 3. Turn off the computer and attached devices and disconnect all external cables and power cords. 4. If necessary - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 27
: v Configuration/Setup Utility program This program is part of the BIOS code that comes with your computer. You can use this program to configure serial- and parallel-connector assignments, change the drive startup sequence, set the date and time, and set passwords. See "Using the Configuration - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 28
and type of RAM in the memory banks v Set the default language v Toggle error reporting if ECC is supported v Set the system date support. v IDE Configuration: - IDE Controller: Choose Disabled, Primary, Secondary, or Both. - Hard disk pre-delay: Enable to insert a delay before detecting IDE drives - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 29
level v Enable the system to boot without a password Power: Select this menu to: v Enable or disable the BIOS power management feature v Specify the amount of time before the computer enters standby mode v Enable power management for hard disks during standby modes v Specify the ACPI suspend state - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 30
the instructions on the screen to change the settings of the selected items; then, press Enter. Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings 22 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 31
this choice to configure startable-device parameters. Before you can make updates, you must know the ID of the device whose parameters you These options include enabling support for large hard disk drives and support for drives with Ultra SCSI speeds. v SCSI Disk Utilities Select this choice - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 32
24 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 33
to install. v Back up all important data before you make changes to hard disk drives. v Have a small, flat-blade screwdriver available. v For a list of supported options for your computer, refer to http://www.ibm.com/pc/support on the World Wide Web. System reliability considerations To help ensure - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 34
6838 and 6848 2 1 1 2 1 Power connector 2 Mouse connector 3 Keyboard connector 4 USB connector 1 5 USB computer. 3. Disengage the tabs on the side cover panel by sliding it toward the rear of the computer. 4. Remove the cover. 26 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 35
Cover-release latch Key lock Internal drive removal and replacement Chapter 5. Installing options Type 6838, 6848 27 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 36
(see "Removing the cover" on page 26). 2. Insert a flat-bladed screwdriver into one of the slots on the static shield in the drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay. 28 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 37
from the front bezel and place the bezel frame that comes with your computer over the drive bay. 5. Connect the power and signal cables to the drive. CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 38
Installing internal drives in bays 4, 5, 6 and 7 1. Remove the cover (see "Removing the cover" on page 26). 2. Remove the side support bar. 3. Remove the EMC shield and pivot the lower drive bay cage outward from the computer. 30 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 39
DASD rails on the drive you wish to install and slide the drive along the rail guides into the unoccupied drive bay. 5. Press the tab that holds the cage in the open position and swing the cage back into operating position. 6. Connect the cables to the drive. 7. Connect the power and signal cables - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 40
, refer to the label on the hard disk drive for the hard disk drive settings. 1 Primary (Master) Hard Disk Drive 2 Secondary (Slave) Hard Disk Drive Installing a security U-bolt To install a U-bolt, do the following: 1. Remove the cover. 32 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 41
RIMMs. Note: If you use PC600 and PC800 RIMMs together, all memory will function at the speed of the slowest RIMM. 5. Your NetVista Types 6838 and 6848 computers support 128 MB, 256 MB, and 512 MB RIMMs. Your computer supports a minimum of 128 MB and a Chapter 5. Installing options Type 6838, 6848 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 42
memory. Go to http://www.ibm.com/pc/support for a list of memory modules to use with your computer. computer. Then remove the new RIMM from the package. 5. Open the retaining clips and, if necessary, remove any existing RIMM or C-RIMM: 34 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 43
the installation with the steps below. 10. Replace the support bracket. 11. Replace the side cover, see "Replacing the cover" on page 38. 12. Reconnect the external cables and power cords. Turn on the attached devices, then the computer. Installing adapters Adapter slots To install an adapter in - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 44
Wake on LAN™ supported network adapter, attach computer, you must install the network adapter in PCI slot 1. For the location of PCI slot 1 and the Wake on LAN connector, see the diagram of the system board on the inside of the computer. 36 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 45
5. Install the adapter slot cover latch. 6. Replace the cover and connect the cables. AGP adapter Some models come with a high-performance AGP video adapter. Chapter 5. Installing options Type 6838, 6848 37 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 46
cover on the chassis, aligning the tabs on the cover with the slots on the chassis. 2. Slide the cover toward the front bezel of the computer until the cover snaps into place. 3. Replace the two screws and engage the keylock (if any). 38 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 47
(service only) Types 6838 and 6848 removals 39 System board layout 39 System board jumper settings 39 Configure/Flash Boot Block Recovery . . 39 System board memory 40 RIMM diagnostic approach 42 Replacing a system board 42 Replacing a processor 43 Speaker removal 43 Power supply 44 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 48
4 RIMMs RIMM RIMM RIMM RIMM Note: Memory must be installed in matched pairs. The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer. 40 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 49
. Refer to the information below regarding RIMM memory for types 6838 and 6848. Computer Name NetVista Types 6838, 6848 RIMM Memory Module Size Memory 64 MB 128 MB 256 MB 512 MB; 2 GB Maximum PC600 PC800 Type RDRAM ECC/Non-ECC Supported RIMM memory configuration Types 6838 and 6848 have two - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 50
RIMM diagnostic approach Identify any Beep or POST codes. See Chapter 7, "Symptom-to-FRU index", on page 47. Use the IBM PC Enhanced Diagnostics program to run memory tests. See "IBM Enhanced Diagnostics" on page 8. Procedures to determine memory errors 1. If a memory error occurs, and the system is - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 51
following installed options on the old system board, and install them on the new system board. v Memory modules 5. Ensure that the new system board jumper settings match the old system board jumper settings. Replacing (see "Removing the cover" on page 26). Chapter 6. FRU information (service only) 43 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 52
Reseat Power Cord Power-on Switch 20-pin main power supply connection See "System board layout" on page 39 for connector locations. Attention: These voltages must be checked with the power supply cables connected to the system board 44 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 53
the power supply. 6-pin power supply connection 1 6 Pin Signal 1 COM 2 COM 3 COM 4 3.3 V 5 3.3 V 6 5V 4-pin power supply connection 12 34 Pin Signal 1 COM Function Ground Ground Ground +3.3 V DC +3.3 V DC +5 V DC Function Ground Chapter 6. FRU information (service only - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 54
12 V DC +12 V DC Power supply removal 1. Remove the 3 power cables. 2. Remove the cover (see "Removing the cover" on page 26). 3. Remove the four screws that secure the power supply to the back of the chassis. 4. Remove the power supply. 46 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 55
(see "Power supply" on page 44). v Check the hard disk drive jumper settings before you replace a hard disk drive (see "Hard disk drive jumper settings" on page 32). Important: Some errors are indicated with a series of beep codes (see "Beep symptoms" on page 48). Type 6838, 6848 computers default - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 56
BIOS. Memory controller chipset vendor ID does not match expected value. Test aborted by user Restart test. Note: Y is the RIMM socket number. Use the System Board Layout section in the latest Hardware Maintenance Manual (HMM) to reference the memory sockets. Hard disk drive boot error A hard - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 57
page 33 2. Reseat memory. 3. Test with known good memory. Replace memory if bad. 4. Replace system board. 9 Not used. Not used. 10 CMOS shutdown register test error. Change system board. 11 Invalid BIOS (e.g. POST module not found, etc.). Reflash BIOS. Diagnostic error codes Refer to the - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 58
called out in warning statement 4. Component under test 000-198-XXX BIOS test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the system and re-test 3. Go to the ″Undetermined problems″ section 50 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 59
Diagnostic Error Code 000-199-XXX BIOS test failed, cause unknown 000-250-XXX BIOS APM failure 000-270-XXX BIOS ACPI failure 001-000-XXX System Test Passed 001-00X-XXX System Error 001-01X-XXX System Error 001-024-XXX System Addressing test failure 001-025-XXX System Checksum Value error 001-026-XXX - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 60
System board 1. Diskette Cable 2. Diskette drive 3. System board 1. Device on IRQ7 2. System board 1. Device on IRQ8 2. System board 1. Device on IRQ9 2. System board 1. Device on IRQ10 2. System board 1. Device on IRQ11 2. System board 52 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 61
Diagnostic Error Code FRU/Action 001-279-XXX System IRQ12 failure 1. Device on IRQ12 2. System board 001-280-XXX System IRQ13 failure 1. Device on IRQ13 2. System board 001-281-XXX System IRQ14(hard disk drive) failure 1. Hard disk drive cable 2. Hard disk drive 3. System board 001-282-XXX - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 62
problems″ section 2. Flash the system and re-test 3. Replace component under function test 005-2XX-XXX 005-3XX-XXX Video subsystem 1. Video card, if installed error 2. System board 006-000-XXX Diskette interface Test Passed 1. No action 006-0XX-XXX Diskette interface error 1. Diskette drive - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 63
Diagnostic Error Code FRU/Action 006-197-XXX Diskette interface test warning 1. If a the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 006-25X-XXX Diskette interface Error 1. Diskette drive cable 2. Diskette drive 3. System board - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 64
test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the system and re-test 3. Go to the ″Undetermined problems″ section 56 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 65
Error Code , error threshold exceeded 015-197-XXX USB port test warning 015-198-XXX USB port test aborted FRU/Action 1. Go to the ″Undetermined problems″ board 1. System board 1. Reboot the system 2. Flash the system 3. Run memory test 4. System board 1. Remove USB device(s) and re-test 2. System - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 66
Services error 020-000-XXX PCI Interface Test Passed 020-0XX-XXX PCI Interface error 020-195-XXX PCI Test aborted by user 020-196-XXX PCI test halt, error threshold exceeded FRU/Action 1. Go to the ″Undetermined problems the log file 58 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 67
Error Code Go to the ″Undetermined problems″ section 020-199-XXX PCI test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash IDE signal cable 2. Check power supply 3. IDE device 4. System board 025-027-XXX IDE interface Configuration/Setup error 1. IDE signal cable 2. - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 68
system and re-test 3. Go to the ″Undetermined problems″ section 030-199-XXX SCSI interface test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 60 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 69
Diagnostic Error Code FRU/Action 035-000-XXX RAID interface Test Passed 1. No action problems″ section 2. Flash the system and re-test 3. Replace component under function test 071-000-XXX Audio port Interface Test Passed 1. No action 071-00X-XXX 071-01X-XXX 071-02X-XXX Audio port error - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 70
Error Code problems″ section 2. Flash the system and re-test 3. Replace component under function test 086-000-XXX Mouse Port interface Test Passed 1. No action 086-001-XXX Mouse Port interface Presence 1. Mouse 2. System board 62 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 71
Diagnostic Error Code FRU/Action 086-032-XXX Mouse Port interface Device controller failure 1. system and re-test 3. Go to the ″Undetermined problems″ section 086-199-XXX Mouse Port interface test failed, 1. Go to the ″Undetermined problems″ cause unknown section 2. Flash the system and re- - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 72
(s) test failed, cause unknown 1. Go to the ″Undetermined problems″ section 2. Flash the system and re-test 3. Replace component under function test 170-250-XXX 170-251-XXX Voltage Sensor(s) 1. Power supply Voltage limit error 2. System board 170-254-XXX Voltage Sensor(s) Voltage Regulator - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 73
-XXX-XXX Diskette Drive error 1. Diskette Drive Cable 2. Check power supply voltages 3. Diskette drive 4. System board 215-000-XXX CD-ROM Drive Test Passed 1. No action 215-XXX-XXX CD-ROM Drive error 1. CD-ROM Drive Cable 2. Check power supply voltages 3. CD-ROM drive 4. System board Chapter - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 74
Error Code FRU/Action 217-000-XXX Hard Disk Drive Test Passed 1. No action 217-25X-XXX 217-26X-XXX Hard Disk Drive (IDE) error 1. Hard Disk Drive Cable 2. Check power supply voltages 3. Hard Disk drive (IDE) 4. System board 217-28X-XXX 217-29X-XXX Hard Disk Drive (SCSI) error 1. Hard Disk - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 75
that the hard disk drive is working If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears. Note: Type 6838, 6848 computers default to come up quiet (no beep and no memory count and checkpoint code display - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 76
Date/Time Not Set DMA Error FDC Failure HDC Failure Checking NVRAM... Update OK! Updated Failed Keyboard Error KB/Interface Error Memory Size Decreased/Changed Memory Size Increased No Boot Device Available 68 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual FRU / Action 1. Run setup and - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 77
. Miscellaneous error messages Message/Symptom CMOS Backup Battery inaccurate Changing colors Computer will not power-off. See "Power supply" on page 44. Computer will not RPL from server Computer will not Wake On LAN (if applicable) Dead computer. See "Power supply" on page 44. Diskette drive in - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 78
blank or illegible display) 1. Display 2. System Board Power-on indicator or hard disk drive in-use 1. Power Supply light not on, but computer works correctly 2. System Board 3. LED Cables Printer problems 1. Printer Program loads from the hard disk with a known-good diagnostics diskette in the - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 79
33. e. Extended video memory f. External Cache g. External Cache RAM h. Hard disk drive i. Diskette drive 3. Power-on the computer to re-test the system. 4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 80
computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see "Flash (BIOS/VPD) update procedure" on page 74. 72 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 81
unplugged from the power outlet v All POST errors v Operating system or POST hang condition Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information. BIOS levels An incorrect - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 82
the 7-digit serial number of the computer you are servicing, then press Enter. 7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure. Flash recovery boot block jumper Attention: If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 83
computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer. Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 84
v PCI Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem. v PCI Wake Up: This feature allow PCI cards that support this capability to wake the system. 76 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 85
configure the network interface in the computer. These settings are the following: v Flash over LAN (Update POST/BIOS over Network) v Wake on LAN Flash over LAN (update POST/BIOS over network) Note: For local Flash (BIOS/VPD) update, see "Flash (BIOS/VPD) update procedure" on page 74. This setting - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 86
on page 19. 2. Select Advanced Power Management. 3. Select Automatic Power On from the program menu. 4. Select Wake on LAN from the Automatic Power On menu. 5. To enable Wake program, press Esc and follow the instructions on the screen. 78 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 87
Chapter 8. Parts listing System, Type 6838 9 8 10 7 6 11 5 4 3 13 12 14 1 29 2 15 28 26 27 16 25 24 19 18 17 21 20 23 22 © Copyright IBM Corp. 2000 79 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 88
(all models) 64MB PC800 memory NP RIMM (all models) System board (all models) Processor heatsink & clip (all models) 1400MHz processor (models C1x, CRU) 1500MHz processor (models D1x, CSU) Card guide ASM (all models) 80mm ball bearing fan ASM (all models) 340W power supply (all models) Side & top - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 89
Index System (NetVista - Type 6838) Misc. hardware kit (includes: 7 M3.5 screws, 1 EMC gasket, 1 I/O blank bracket, 1 power support bracket, 4 isolator brackets, 1 key holder bracket, 1 thumbcrew, 4 M3.5 slotted screws, 1 RFID clip, 4 planar spacers, 1 SCSI cable clamp, 6 M3.5 slotted screws) (all - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 90
Power cords Power cord China (PRC) Japan Thailand Israel Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka Chile, Ethiopia, 12J5124 12J5126 12J5128 12J5987 55H6643 55H6646 76H4865 6952301 (110) 1838574 (220) 36L8886 (220V/15A) 82 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 91
9 8 11 10 7 6 5 12 4 3 13 1 29 2 14 System, Type 6848 This parts listing supports these models: 30U, 31G, 40U, 41G, 50U, CRU, CSU, CVU Chapter 8. Parts listing 83 15 28 26 27 16 25 24 19 18 17 21 20 23 22 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 92
processor (models 40x, 41x, CSU) Card guide ASM (all models) 80mm ball bearing fan ASM (all models) 340W power supply (all models) Side & top cover ASM, black (all models) EMC shield for 3.5″ bay (all models) Bezel release bar (all models) ATI audio/video cable ASMs (models 40x, 41x) Audio cable - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 93
Index System (NetVista - Type 6848) Panel with icon (all models) Misc. hardware kit (includes: 7 M3.5 screws, 1 EMC gasket, 1 I/O blank bracket, 1 power support bracket, 4 isolator brackets, 1 key holder bracket, 1 thumbcrew, 4 M3.5 slotted screws, 1 RFID clip, 4 planar spacers, 1 SCSI cable clamp, - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 94
Keyboard Yugosl/Lat FRU No. 37L2582 Power cords Power cord China (PRC) Japan Thailand Israel Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka 12J5987 55H6643 55H6646 76H4865 6952301 (110) 1838574 (220) 36L8886 (220V/15A) 86 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 95
are designed to help you isolate problems. They are written with the assumption that you have model-specific training on all computers, or that are familiar with the computers, functions, terminology, and service information provided in this manual. Safety information The following section contains - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 96
power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed . v Disconnect all power before: - Performing a mechanical inspection - Working near power supplies - Removing or installing IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 97
The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. Chapter 9. Related service - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 98
power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer provide protection that meets the specific service requirement. Note: The use computers. 90 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 99
computer to this product. v When possible, use one hand only to connect or disconnect signal cables. power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. Chapter 9. Related service - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 100
as CD-ROMs, DVD-ROM drives, fiber optic devices, or serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. 92 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 101
supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 v Statement 10 CAUTION: Chapter 9. Related service - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 102
ção e configuração. v Conecte e desconecte cabos conforme descrito na seguinte tabela, ao instalar ou movimentar este produto ou os dispositivos conectados, ou ao abrir suas tampas. 94 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 103
dos dispositivos. Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o Classe 3A ou Classe 3B embutido. Observe o seguinte: Chapter 9. Related service information 95 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 104
fonte de energia elétrica. 2 1 CUIDADO: Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. 96 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 105
Chapter 9. Related service information 97 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 106
98 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 107
Chapter 9. Related service information 99 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 108
100 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 109
Chapter 9. Related service information 101 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 110
102 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 111
consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions. Notice n 1 DANGER Le courant électrique passant dans les câbles de communication, ou les entretien ou de reconfiguration de ce produit au cours d'un orage. Chapter 9. Related service information 103 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 112
aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). v Lorsque reportez-vous à la réglementation en vigueur. Notice n 3 ATTENTION: 104 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 113
unité dispose de plusieurs cordons d'alimentation. Pour isoler totalement l'unité du réseau électrique, débranchez tous les cordons d'alimentation des socles de prise de Chapter 9. Related service information 105 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 114
. v Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. v Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen. 106 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 115
ät einschalten. Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein führen. Es befinden sich keine Teile innerhalb des Chapter 9. Related service information 107 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 116
die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß sichergestellt 108 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 117
prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza. v Quando possibile, collegare o scollegare i cavi di segnale con una sola mano. Chapter 9. Related service information 109 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 118
: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose. 110 IBM NetVista Type 6838, 6848: Hardware Maintenance - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 119
di alimentazione. Per disattivare la corrente elettrica dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione. 2 1 Avviso 10 Chapter 9. Related service information 111 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 120
ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. 112 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 121
Chapter 9. Related service information 113 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 122
de telecomunicaciones, redes y mídems conectados antes de abrir las cubiertas del dispositivo a menos que se indique lo contrario en los procedimientos de instalaciín y configuraciín. 114 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 123
Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mí dar como resultado una exposiciín perjudicial a las radiaciones. Chapter 9. Related service information 115 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 124
de alimentaciín. Para eliminar la corriente eléctrica del dispositivo, asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín. 2 1 116 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 125
Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Chapter 9. Related service information 117 - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 126
2. What would you like to see added, changed, or deleted in this manual? 3. What is your service experience level? h Less than five years h More than five years 4. Which Servers to you service most? Thank you for your response! 118 IBM NetVista Type 6838, 6848: Hardware Maintenance - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 127
problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Processor or hard disk upgrades machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 128
trademarks or registered trademarks of Intel Corporation. UNIX is a trademark or registered trademark of The Open Group in the United States and other countries. Windows NT is a trademark or registered trademark of Microsoft Corporation. 120 IBM NetVista Type 6838, 6848: Hardware Maintenance Manual - Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 129
- Lenovo NetVista | Hardware Maintenence Manual for Netvista 6838 and 6848 systems - Page 130
Part Number: 06P1790 (1P) P/N: 06P1790
IBM NetVista Type 6838, 6848
Hardware Maintenance Manual
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