Lexmark X464de Service Manual - Page 104
Fax reception service check, Verify the Block No Name Fax user setting.
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7014-xxx Fax reception service check Step 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Questions / actions Yes Is the phone line properly connected to the modem card and the wall jack? Properly connect the phone line to the modem card and wall jack. Go to step 3. Problem resolved. Did this fix the problem? Check for a dial tone. Go to step 4. Is there a dial tone? Use a telephone to test the phone line's ability to send and receive calls. Go to 7. Did the phone line work properly? Use a telephone handset to verify the phone line is free of static or external noise. Go to step 7. Is the phone line noise-free? Use the MFP on a properly functioning phone jack. Did this fix the problem? In , verify that the Enable Fax Receive setting is on. Is the setting set to on? Set "Enable Fax Receive" to On. Did this fix the problem? Is Distinctive Ring enabled? Turn on Distinctive ring. Did this fix the problem? Is the phone line analog? Is the VOIP server configured to support fax? Problem resolved. Go to step 9. Problem resolved. Go to step 11. Problem resolved. Go to step 13. Go to step13. Does the MFP have reception issues with only a certain remote device? Verify communications with a different remote device. Can the other device receive faxes? Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu. Verify the Block No Name Fax user setting. Is it enabled? Disable Block No Name Fax user setting. Did this fix the issue? Go to step 14. The issue is with the other device. Go to step 16. Problem resolved. No Go to step 2. Go to step 3. Go to step 6. Go to step 5. Go to step 6. Go to step 7. Go to step 8. Go to step 9. Go to step 10. Go to step 11. Go to step 12. Stop here. This is an issue with the VOIP provider. Go to step 15. Go to step 15. Go to step 17. Go to step 17. 2-66 Service Manual