Netgear WNDAP360 WNDAP360 Reference Manual - Page 103

Troubleshooting

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6. Troubleshooting 6 This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N Access Point WNDAP360. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated. • Is the wireless access point on? Go to Basic Functioning on page 104. • Have I connected the wireless access point correctly? Go to Basic Functioning on page 104. • I cannot access the Internet or the LAN. Go to You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on page 105. • I cannot access the wireless access point from a browser. Go to You Cannot Configure the Wireless Access Point from a Browser on page 106. • A time-out occurs. Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 107. • I cannot remember the wireless access point's configuration password. Go to Change the Administrator Password on page 68. • I want to clear the configuration and start over again. Go to Restore the Wireless Access Point to the Factory Default Settings on page 66. • The date or time is not correct. Go to Problems with Date and Time on page 108. The wireless access point provides a packet capture tool that enables you to perform problem diagnoses. For information about how to use this tool, go to Use the Packet Capture Tool on page 109. 103

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103
6
6.
Troubleshooting
This chapter provides information about troubleshooting your ProSafe Dual Band Wireless-N
Access Point WNDAP360. After each problem description, instructions are given to help you
diagnose and solve the problem. For the common problems listed, go to the section indicated.
•
Is the wireless access point on?
Go to
Basic Functioning
on page 104.
•
Have I connected the wireless access point correctly?
Go to
Basic Functioning
on page 104.
•
I cannot access the Internet or the LAN.
Go to
You Cannot Access the Internet or the LAN from a Wireless-Capable Computer
on
page 105.
•
I cannot access the wireless access point from a browser.
Go to
You Cannot Configure the Wireless Access Point from a Browser
on page 106.
•
A time-out occurs.
Go to
When You Enter a URL or IP Address a Time-Out Error Occurs
on page 107.
•
I cannot remember the wireless access point’s configuration password.
Go to
Change the Administrator Password
on page 68.
•
I want to clear the configuration and start over again.
Go to
Restore the Wireless Access Point to the Factory Default Settings
on page 66.
•
The date or time is not correct.
Go to
Problems with Date and Time
on page 108.
The wireless access point provides a packet capture tool that enables you to perform
problem diagnoses. For information about how to use this tool, go to
Use the Packet Capture
Tool
on page 109.