Netgear WNDAP360 WNDAP360 Reference Manual - Page 107

When You Enter a URL or IP Address a Time-Out Error Occurs

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ProSafe Dual Band Wireless-N Access Point WNDAP360 When You Enter a URL or IP Address a Time-Out Error Occurs A number of things could be causing this. Try the following troubleshooting steps: • Check whether other computers on the LAN work correctly. If they do, ensure that your computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check the subnet mask, default gateway, DNS, and IP addresses of the wireless access point (see Configure IP Settings and Optional DHCP Server Settings on page 21). • If the computer is configured correctly but still not working, ensure that the wireless access point is connected and turned on. Access it and check its settings. If you cannot connect to the wireless access point, check the LAN and power connections. • If the wireless access point is configured correctly, check your Internet connection (for example, your cable modem) to make sure that it is working correctly. Troubleshooting a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshooting a TCP/IP network by using the ping utility in your computer. Testing the LAN Path to Your Wireless Access Point You can ping the wireless access point from your computer to verify that the LAN path to your wireless access point is set up correctly.  To ping the wireless access point from a computer running Windows 95 or later: 1. From the Windows toolbar, click the Start button, and select Run. 2. In the field provided, type ping followed by the IP address of the wireless access point, as in this example: ping 192.168.0.229 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out Troubleshooting 107

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Troubleshooting
107
ProSafe Dual Band Wireless-N Access Point WNDAP360
When You Enter a URL or IP Address a Time-Out Error
Occurs
A number of things could be causing this.
Try the following troubleshooting steps:
•
Check whether other computers on the LAN work correctly. If they do, ensure that your
computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses of the wireless access point (see
Configure IP Settings and Optional DHCP Server Settings
on page 21).
•
If the computer is configured correctly but still not working, ensure that the wireless
access point is connected and turned on. Access it and check its settings. If you cannot
connect to the wireless access point, check the LAN and power connections.
•
If the wireless access point is configured correctly, check your Internet connection (for
example, your cable modem) to make sure that it is working correctly.
Troubleshooting a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshooting a TCP/IP network by using the ping utility in your computer.
Testing the LAN Path to Your Wireless Access Point
You can ping the wireless access point from your computer to verify that the LAN path to your
wireless access point is set up correctly.
To ping the wireless access point from a computer running Windows 95 or later:
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the wireless access point, as
in this example:
ping 192.168.0.229
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out