Sony STR-DN1070 Help Guide Printable PDF - Page 158

Cannot control the receiver using a SongPal device. - help guide

Get Sony STR-DN1070 PDF manuals and user guides View all Sony STR-DN1070 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 158 highlights

[288] Troubleshooting BLUETOOTH device Cannot control the receiver using a SongPal device. It may take some time for the receiver to connect to the network after it is turned on. Try again later. The smartphone or tablet device may not be connected to the same network as the receiver. Connect to the same network and try again. Also see "Controller devices or applications on the home network cannot connect to the receiver." Refer to the SongPal help. [289] Troubleshooting "BRAVIA" Sync (Control for HDMI) The Control for HDMI function does not work properly. Check the HDMI connection with the receiver (refer to the supplied Startup Guide). Enable the Control for HDMI function on the TV. For details, refer to the operating instructions of the TV. Wait for a while, and then try again. If you unplug the receiver, it will take a while before the operation is completed. Wait for 15 seconds or longer, and then try again. If you unplug the HDMI cable or change the connection, repeat the procedures of "Preparing to use "BRAVIA" Sync function." Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver. Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B]. Set [Control for HDMI] to [On] in the [HDMI Settings] menu. When [Control for HDMI] is set to [Off], "BRAVIA" Sync does not work properly, even if the device is connected to the HDMI IN jack. Make sure the connected device supports the Control for HDMI function. Enable the Control for HDMI function on the connected device. For details, refer to the operating instructions of the connected device. The types and number of devices that can be controlled by the "BRAVIA" Sync feature are restricted by the HDMI CEC standard as follows: Recording devices (Blu-ray Disc recorders, DVD recorders, etc.): up to 3 devices Playback devices (Blu-ray Disc players, DVD players, etc.): up to 3 devices Tuner-related devices: up to 4 devices Audio system (receiver/headphones): up to 1 device (used by this receiver) [290] Troubleshooting "BRAVIA" Sync (Control for HDMI) TV sound cannot be heard from the speakers connected to the receiver. Make sure [Control for HDMI] is set to [On] in the [HDMI Settings] menu. Make sure [Input Mode] for the TV input is set to [Auto] in the [Input Settings] menu. Make sure your TV supports the ARC function. Make sure that the HDMI input of your TV is labeled "ARC." If your TV has multiple HDMI input jacks, make sure the receiver is connected to the one supports the ARC function. Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver. Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B]. [291] Troubleshooting Remote control The remote control does not function.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
[288] Troubleshooting
BLUETOOTH device
Cannot control the receiver using a SongPal device.
It may take some time for the receiver to connect to the network after it is turned on. Try
again later.
The smartphone or tablet device may not be connected to the same network as the
receiver. Connect to the same network and try again.
Also see “Controller devices or applications on the home network cannot connect to the
receiver.
”
Refer to the SongPal help.
[289] Troubleshooting
“BRAVIA” Sync (Control for HDMI)
The Control for HDMI function does not work properly.
Check the HDMI connection with the receiver (refer to the supplied Startup Guide).
Enable the Control for HDMI function on the TV. For details, refer to the operating
instructions of the TV.
Wait for a while, and then try again. If you unplug the receiver, it will take a while before the
operation is completed. Wait for 15 seconds or longer, and then try again.
If you unplug the HDMI cable or change the connection, repeat the procedures of “Preparing
to use “BRAVIA” Sync function
.”
Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver.
Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B].
Set [Control for HDMI] to [On] in the [HDMI Settings] menu.
When [Control for HDMI] is set to [Off], “BRAVIA” Sync does not work properly, even if the
device is connected to the HDMI IN jack.
Make sure the connected device supports the Control for HDMI function.
Enable the Control for HDMI function on the connected device. For details, refer to the
operating instructions of the connected device.
The types and number of devices that can be controlled by the “BRAVIA” Sync feature are
restricted by the HDMI CEC standard as follows:
Recording devices (Blu-ray Disc recorders, DVD recorders, etc.): up to 3 devices
Playback devices (Blu-ray Disc players, DVD players, etc.): up to 3 devices
Tuner-related devices: up to 4 devices
Audio system (receiver/headphones): up to 1 device (used by this receiver)
[290] Troubleshooting
“BRAVIA” Sync (Control for HDMI)
TV sound cannot be heard from the speakers
connected to the receiver.
Make sure [Control for HDMI] is set to [On] in the [HDMI Settings] menu.
Make sure [Input Mode] for the TV input is set to [Auto] in the [Input Settings] menu.
Make sure your TV supports the ARC function. Make sure that the HDMI input of your TV is
labeled “ARC.”
If your TV has multiple HDMI input jacks, make sure the receiver is connected to the one
supports the ARC function.
Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver.
Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B].
[291] Troubleshooting
Remote control
The remote control does not function.