Table of Contents
ISG50 User’s Guide
17
34.3 The Call Park Screen
....................................................................................................................
534
34.3.1 Configuring the Call Park Screen
........................................................................................
535
34.4 The Call Waiting Screen
...............................................................................................................
536
34.4.1 Configuring the Call Waiting Screen
....................................................................................
537
34.5 The Emergency Call Screen
........................................................................................................
538
34.5.1 Configuring the Emergency Call Screen
.............................................................................
538
34.6 The Music on Hold Screen
...........................................................................................................
539
34.6.1 Add or Edit Custom Music On Hold
.....................................................................................
541
34.7 The Call Transfer Screen
..............................................................................................................
541
34.7.1 Configuring the Call Transfer Screen
..................................................................................
542
34.8 The Call Block Screen
..................................................................................................................
542
Chapter
35
Call Recording
..................................................................................................................................
544
35.1 Overview
.......................................................................................................................................
544
35.1.1 What You Can Do in this Chapter
........................................................................................
544
35.1.2 What You Need to Know
......................................................................................................
544
35.2 Configuring the Call Recording Screen
.........................................................................................
545
Chapter
36
Meet-me Conference
........................................................................................................................
547
36.0.1 Configuring the Meet-me Conference Screen
.....................................................................
547
36.0.2 The Meet-me Conference Calling Edit and Add Screen
.....................................................
547
Chapter
37
Paging Group
....................................................................................................................................
549
37.1 Overview
.......................................................................................................................................
549
37.2 The Paging Group Screen
............................................................................................................
549
37.2.1 The Add/Edit Paging Group Screen
...................................................................................
550
Chapter
38
ACD
....................................................................................................................................................
553
38.1 Overview
.......................................................................................................................................
553
38.1.1 What You Can Do in this Chapter
........................................................................................
553
38.1.2 What You Need to Know
......................................................................................................
554
38.2 The ACD Global Screen
................................................................................................................
556
38.3 The Agent Screen
.......................................................................................................................
556
38.3.1 The Agent Settings Screen
................................................................................................
557
38.4 The Skill Screen
..........................................................................................................................
558
38.4.1 The Add/Edit Skill Screen
..................................................................................................
559
38.5 The Hunt Group Screen
................................................................................................................
562
38.5.1 The Add/Edit Hunt Group Screen
.......................................................................................
563
38.6 The Skill Menu Screen
................................................................................................................
564