ZyXEL ISG50-PSTN User Guide - Page 510
Auto-Attendant Audio Files
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Chapter 31 Auto-attendant Table 178 Office Hours Setting (continued) LABEL Forward to a specific extension directly Play audio file before forward to a specific extension Operator Settings Key Extension Action for Time Out DESCRIPTION Select this option to forward all calls that come into this auto-attendant to the specified extension, ACD, page group, hunt group, or user defined number. Select this option to play the uploaded audio file before forwarding the call to the specified extension, ACD, page group, hunt group, or user defined number. Select either 0 or 9 to be the default operator key. When a caller presses the operator key, his calls is routed to the associated Extension. Enter an extension number to associate with the operator Key. When that key is pressed, the call is routed to this extension. Select how the auto-attendant should proceed if no key is pressed for 5 seconds or the caller inputs an incorrect key code three times in a row. Options Add Option Add Child Edit Remove Key Action Extension • Hang Up disconnects the call. • Extension routes the call to the specified extension. • ACD engages the ACD system. See Chapter 38 on page 553 for details on this feature. • Page Group forwards the call to the page group you specify. See Chapter 37 on page 549 for details on this feature. • Hunt Group forwards the call to the hunt group you specify. See Section 38.5 on page 562 for details on this feature. • Auto Attendant forwards the call to the auto attendant you specify. See Chapter 31 on page 503 for details on this feature. • User Defined Number forwards the call to the extension or other phone number you specify. Enter a number 3-20 digits in length. This section displays the actions configured for this auto-attendant menu. Click this to create a new option entry. Select an option entry that displays sub-menu as the Action and click this to create a sub-entry. See Section 31.3.4 on page 512 for details. Select an entry and click Edit to open a screen where you can modify it. To remove an entry, select it and click Remove. The ISG50 confirms you want to remove it before doing so. This field displays the digits a caller must dial to perform an action. This field displays the function of an option. This field displays either the extension, hunting group or ACD number that this call is forwarded to or it is blank if the action for this auto-attendant option is set to Forward to a sub menu. Description OK Cancel Click Next Menu to configure the settings for a sub menu. This field displays the description for this action. Click OK to save your customized settings and exit this screen. Click Cancel to exit this screen without saving. Auto-Attendant Audio Files You can record your own custom auto-attendant messages. The audio files you record must meet the following criteria: • PCM format, 16 kHz, 16-bit, mono mode (*.wav). • The total play time of all the AA audio files combined must be less than 30 minutes. 510 ISG50 User's Guide