ZyXEL ISG50-PSTN User Guide - Page 504

Chapter 31 Auto-attendant Default Auto-Attendant Structure The ISG50 comes with a default auto-attendant. The default auto-attendant simply prompts callers to enter the extension they wish to reach. There is only one time when a caller has to make a decision. The following figure shows the default auto-attendant structure. Figure 325 Auto-Attendant Default Structure Example Incoming Call Menu1 1001 1002 1003 1004 1005 1006 1007 1008 1009 Custom Auto-Attendant Structure You can configure a more complex auto-attendant structure to fit your organization's needs. An auto-attendant can contain several more complex menus that can guide an incoming call to a specific extension or a group of extensions. In the following example, an incoming caller is prompted to specify whether they want to talk to a sales representative, customer service representative or the operator. Once the caller reaches the Sales menu, the auto-attendant can prompt them to specify which product they are interested in. The caller then dials a number to reach the appropriate sales representative. Figure 326 Auto-Attendant Custom Structure Example Incoming Call Home Menu Sales 1001 1002 1003 1004 Customer Service 1005 1006 1007 Operator Configuring Menus Configuring an auto-attendant requires you to set up menus. In Figure 326 on page 504 there are three menus. The Home Menu and two sub menus: Sales and Customer Service. Each menu should have an accompanying audio file which informs the callers of their options. In each menu you can allow or disallow the dialing of extensions. You can also assign the following options to each menu based on the action performed by the caller. Each option is followed by example content for the accompanying audio file. 504 ISG50 User's Guide