ZyXEL ISG50-PSTN User Guide - Page 564

Chapter 38 ACD Table 210 Add Hunt Group (continued) LABEL Timeout Action DESCRIPTION If a call to an extension of the hunt group times out, then this item defines how the ISG50 responds when calls are sent to that member. Possible actions are: Waiting Music Max. Waiting Calls Waiting Timeout • No Timeout - This action keeps the caller on the line indefinitely while the extension is rung. (Timeout Action only.) • Hang Up - This action disconnects the call. • Backup Skill - This action sends the call to the next skill if one is associated with this one. When you select this option and you have already configured more than 1 skill, a submenu with all available skill appears. • Hunt Group - This action forwards the call to the hunt group you specify. See Section 38.5 on page 562 for details on this feature. • Auto Attendant - This action routes the call back to the auto attendant system that first greeted the caller. • Extension - This action routes the call to the specified extension. • Voice Mail - This action engages the extension owner's voice mail. Play music or the ring tone while a caller waits for one of the hunt group's extensions to pick up. For more on Music On Hold, see Section 34.6 on page 539. Enter the maximum number of calls (up to 999) to be put on hold while calling this hunt group's extensions. Enter the duration in seconds (up to 99999) that the call to the hunt group's extensions rings before timing out. Ring Member Timeout Once a call times out, the action defined in Timeout Action applies. This timeout only applies to calls in the queue that have not yet been routed. Enter the duration in seconds (up to 99999) that a call to a specific member extension of this hunt group rings before timing out. Member Add Edit Remove # Member Priority Once a call times out, it is routed to a different extension. Click this to create a new entry. Double-click an entry or select it and click Edit to open a screen where you can modify it. To remove an entry, select it and click Remove. The ISG50 confirms you want to remove it before doing so. This field is a sequential value, and it is not associated with a specific entry. This list indicates all extensions that are members of this hunt group. When adding or editing an entry select the member from the drop-down list. The priority indicates to which extension incoming calls are routed first. When adding or editing an entry type the priority (1 highest to 5 lowest). OK Cancel If multiple extensions share the same priority, then the Ring Strategy applies first to the highest priority group, then if all those extensions are engaged it applies to the next group, and so on. Click OK to save your customized settings and exit this screen. Click Cancel to exit this screen without saving. 38.6 The Skill Menu Screen This screen allows you to create menus that a caller can use while in the queue waiting for an agent to respond. Skill menus are self-contained auto-attendants limited to the ACD system. 564 ISG50 User's Guide