ZyXEL ISG50-PSTN User Guide - Page 583
Accessing Voice Mail
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Chapter 41 Voice Mail Table 222 Configuration > PBX > Voice Mail (continued) LABEL E-mail Body DESCRIPTION Enter up to 350 alphanumeric characters (a-z, A-Z, 1-0, all punctuation included) as the body text for e-mails sent out by the ISG50 to notify users of pending voice mails. You can also use the following ISG50-specific variables to include custom information about the voice mail: Remaining characters Apply Reset • VM_DUR: This is the duration of the voice mail in hh:mm:ss format (hours, minutes, and seconds). • VM_MSGNUM: This is the queue number of the voice mail in the mailbox. The more voice mails you have received, the higher this number. • VM_MAILBOX: This is the telephone extension number of the mailbox owner. • VM_CALLERID: This is the telephone extension of the person who left the voice mail. • VM_DATE: This is the timestamp of when the voice mail was received. This field indicates the remaining number of characters available to you as you type your e-mail body text. Click this to save your changes and to apply them to the ISG50. Click this to set every field in this screen to its last-saved value. 41.3 Accessing Voice Mail Users can access their personal voice mail system by dialing the feature code for voice mail followed by their extension number. The feature code for voice mail is configured in the Configuration > PBX > Global > Feature Code screen (see Section 27.3 on page 433). For example, if the feature code for voice mail is a double asterisks (**), then a caller (with extension 1001) must dial **1001 to access his personal voice mail system from any extension of the ISG50. Personal voice mail can be accessed as an internal call or users can call from an outside line and dial the feature code for voice mail followed by their extension when an auto-attendant prompts them to dial the extension they wish to reach. Users must authenticate before entering their voice mail system. When users dial into their personal voice mail they are prompted to enter their PIN. The voice mail PIN is assigned to each extension when the extension is created. See Section 29.3.1 on page 462 for information on how to configure the voice mail PIN for extensions. If a user authenticates successfully, the system prompts the number of new or old voice messages available for him or her in the system. Then he or she is guided through the personal voice mail menus via pre-recorded audio prompts. If a user fails to authenticate, the ISG50 plays a message indicating that an incorrect password was entered and the call is dropped after three trials. ISG50 User's Guide 583