ZyXEL ISG50-PSTN User Guide - Page 562

Chapter 38 ACD Table 208 Add Skill (continued) LABEL Member Priority DESCRIPTION This list indicates all members who are assigned to this skill. When adding or editing an entry select the member from the drop-down list. The priority indicates to which agent incoming calls are routed first. When adding or editing an entry type the priority (1 highest to 5 lowest). OK Cancel If multiple agents share the same priority, then the Ring Strategy applies first to the highest priority group, then if all those agents are engaged it applies to the next group, and so on. Click OK to save your customized settings and exit this screen. Click Cancel to exit this screen without saving. 38.5 The Hunt Group Screen Use this screen to manage hunt groups on the ISG50. To access this screen, click Configuration > PBX > ACD > Hunt Group. Figure 376 Configuration > PBX > ACD > Hunt Group Each field is described in the following table. Table 209 Configuration > PBX > ACD > Hunt Group LABEL DESCRIPTION Add Click this to create a new entry. Edit Double-click an entry or select it and click Edit to modify it. Remove To remove an entry, select it and click Remove. The ISG50 confirms you want to remove it before doing so. # This field is a sequential value, and it is not associated with a specific entry. Hunt Group Number This field displays the number you have to dial to call the extensions in this hunt group. Hunt Group Name This field displays the name of the hunt group. Description This field displays the description of the hunt group. 562 ISG50 User's Guide