ZyXEL ISG50-PSTN User Guide - Page 557

Chapter 38 ACD Each field is described in the following table. Table 205 ACD > Agent List LABEL DESCRIPTION Add Click this to create a new entry. Edit Double-click an entry or select it and click Edit to open a screen where you can modify it. Remove To remove an entry, select it and click Remove. The ISG50 confirms you want to remove it before doing so. # This field is a sequential value, and it is not associated with a specific entry. Agent ID This indicates the identification number of the agent. Agent Name This indicates the name of the agent. Description This displays a brief description about the agent. 38.3.1 The Agent Settings Screen Use this screen to create or edit an agent's settings. Click either the Add or Edit icons in the Agent List screen to display the options as shown next. Figure 373 Agent List > Agent Setting Each field is described in the following table. Table 206 Agent List > Agent Setting LABEL Agent ID DESCRIPTION Enter an identification number for this agent. It can be 3~20 digits (0-9). No spaces, underscores, or hyphens are allowed. This number cannot overlap with existing extension numbers. An agent must use this ID to log into the ACD system. Password Note: To get a login prompt, enter the feature code ***03 on your phone's keypad. You can also use this code to log out later. Enter a password for this agent. It can be any combination of 1~32 digits (0-9). No spaces, underscores, or hyphens are allowed. An agent must use this password to log into the ACD system. Note: To get a login prompt, enter the feature code ***03 on your phone's keypad. You can also use this code to log out later. ISG50 User's Guide 557