ZyXEL ISG50-PSTN User Guide - Page 512
The Auto-Attendant Sub Menu Screen
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Chapter 31 Auto-attendant 31.3.4 The Auto-Attendant Sub Menu Screen Use this screen to configure an option for an auto-attendant sub menu (child menu). To access this screen, in the auto-attendant Office Hour or Night Service screen, select an option entry that displays sub-menu as the Action and click Add Child. Figure 333 Auto-Attendant Sub Menu Each field is described in the following table. Table 180 Auto-Attendant Sub Menu LABEL Key Action DESCRIPTION Type the digit(s) a caller should dial to execute this option. This field can be 1-2 digits in length. Specify the action for this auto-attendant option. The next field changes based on the action you specify. The choices are: Extension ACD Number Auto-Attendant Extension Description OK Cancel • Forward to an extension - to forward a call to a specific extension. • Forward to a skill - to route the call to an ACD skill. See Chapter 38 on page 553 for details on using this feature. • Forward to page group - to forward the call to the page group you specify. See Chapter 37 on page 549 for details on this feature. • Forward to hunt group - to forward the call to the hunt group you specify. See Section 38.5 on page 562 for details on this feature. • Forward to an Auto-Attendant - to forward the call to the auto attendant you specify. See Chapter 31 on page 503 for details on this feature. • Forward to a user defined number - to forward the call to the extension or other phone number you specify. Enter a number 3-20 digits in length. • Forward to a sub menu - to forward a call to child menu that you configure. • Repeat menu - to replay the auto-attendant audio file for this menu. Specify the extension to which to forward the call. This field can be 3-20 digits in length. Select the ACD skill to which to forward the call. The ACD skill must already be configured. Select the page or hunt group to which to forward the call. The ACD skill must already be configured. Select the auto attendant to which to forward the call. The ACD skill must already be configured. Specify the extension or phone number to which to forward the call. This field can be 3-20 digits in length. Type a description for this auto-attendant option. This field can be 0-63 alphanumeric characters (A-Z, a-z, 0-9) and spaces. 0 means this field can be left blank. Click OK to save your customized settings and exit this screen. Click Cancel to exit this screen without saving. 512 ISG50 User's Guide