ZyXEL ISG50-PSTN User Guide - Page 514
The Add/Edit Night Service Auto-Attendant Screen
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Chapter 31 Auto-attendant Table 181 Night Service Setting (continued) LABEL Enable Dial Extension Number Forward to a specific extension directly Play audio file before forward to a specific extension Operator Settings Key Extension Action Type DESCRIPTION Select this to allow incoming calls to dial extensions that are not associated with specific key codes on the Options list below. Clear it to limit all input to the key codes listed on the Options table below. Select this option to forward all calls that come into this auto-attendant to the specified extension, ACD, page group, hunt group, or user defined number. Select this option to play the uploaded audio file before forwarding the call to the specified extension, ACD, page group, hunt group, or user defined number. Select either 0 or 9 to be the default operator key. When a caller presses the operator key, his calls is routed to the associated Extension. Enter an extension number to associate with the operator Key. When that key is pressed, the call is routed to this extension. Select how the auto-attendant should proceed if no key is pressed for 5 seconds or the caller inputs an incorrect key code three times in a row. Options Add Option Add Child Edit Remove Key Action Extension • Hang Up disconnects the call. • Extension routes the call to the specified extension. • ACD engages the ACD system. See Chapter 38 on page 553 for details on this feature. • Page Group forwards the call to the page group you specify. See Chapter 37 on page 549 for details on this feature. • Hunt Group forwards the call to the hunt group you specify. See Section 38.5 on page 562 for details on this feature. • Auto Attendant forwards the call to the auto attendant you specify. See Chapter 31 on page 503 for details on this feature. • User Defined Number forwards the call to the extension or other phone number you specify. Enter a number 3-20 digits in length. This section displays the actions configured for this auto-attendant menu. Click this to create a new option entry. Select an option entry that displays sub-menu as the Action and click this to create a sub-entry. See Section 31.3.4 on page 512 for details. Select an entry and click Edit to open a screen where you can modify it. To remove an entry, select it and click Remove. The ISG50 confirms you want to remove it before doing so. This field displays the digits a caller must dial to perform an action. This field displays the function of an option. This field displays either the extension, hunting group or ACD number that this call is forwarded to or it is blank if the action for this auto-attendant option is set to Forward to a sub menu. Description OK Cancel Click Next Menu to configure the settings for a sub menu. This field displays the description for this action. Click OK to save your customized settings and exit this screen. Click Cancel to exit this screen without saving. 31.3.5.1 The Add/Edit Night Service Auto-Attendant Screen The Add/Edit Night Service Auto-Attendant screen is identical to the Add/Edit Office Hours AutoAttendant screen. See Section 31.3.3 on page 511 for details. 514 ISG50 User's Guide