ZyXEL ISG50-PSTN User Guide - Page 511
The Add/Edit Auto-Attendant Option Screen
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Chapter 31 Auto-attendant 31.3.3 The Add/Edit Auto-Attendant Option Screen Use this screen to configure an option for an auto-attendant menu. To access this screen, click the Add or Edit icon for an item in the office hour or night service Options list. Figure 332 Add/Edit Option Setting Each field is described in the following table. Table 179 Add/Edit Option Setting LABEL Key DESCRIPTION Type the digit(s) a caller should dial to execute this option. This field can be 1-2 digits in length. Action Specify the action for this auto-attendant option. The choices are: • Forward to an extension - to forward a call to a specific extension. • Forward to a skill - to route the call to an ACD skill. See Chapter 38 on page 553 for details on using this feature. • Forward to page group - to forward the call to the page group you specify. See Chapter 37 on page 549 for details on this feature. • Forward to hunt group - to forward the call to the hunt group you specify. See Section 38.5 on page 562 for details on this feature. • Forward to an Auto-Attendant - to forward the call to the auto attendant you specify. See Chapter 31 on page 503 for details on this feature. • Forward to an user defined number - to forward the call to the extension or other phone number you specify. Enter a number 3-20 digits in length. • Forward to a sub menu - to forward a call to child menu that you configure. • Repeat menu - to replay the auto-attendant audio file for this menu. Extension Specify the extension or a hunting group number you want to forward this call to. This field is only applicable if you select Forward to an extension in the Action field. This field can be 3-20 digits in length. Description Type a description for this auto-attendant option. This field can be 0-63 alphanumeric characters (A-Z, a-z, 0-9) and spaces. 0 means this field can be left blank. OK Click OK to save your customized settings and exit this screen. Cancel Click Cancel to exit this screen without saving. ISG50 User's Guide 511
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