ZyXEL ISG50-PSTN User Guide - Page 494

Chapter 30 Outbound Trunk Group DID (Direct Inward Dialing) settings. In the the Outbound Trunk Group configuration screen, select a trusted peer trunk and click the Auto-Attendant icon to view the screen as shown. Figure 316 Trusted Peer Auto Attendant and DDI Setup Each field is described in the following table. Table 170 Trusted Peer Auto Attendant and DDI Setup LABEL Auto-Attendant Setting Apply AA DESCRIPTION Select an Auto-Attendant or ACD skill profile used for the calls incoming through this outbound line trunk. Select default to forward all incoming calls on this outbound line group according to each extension's settings. Select ACD if you want to forward all incoming calls on this outbound line group to the group of agents associated with a specific skill name. Select FAX if you want to forward all incoming calls on this outbound line group to a fax machine located at a specific extension. Skill Extension Number for Fax Extension Number DDI/DID Mapping Setting Option Select Extension if you want to directly forward all incoming calls through this outbound line group to an extension. This field displays if you select ACD in the Apply AA field. Select the skill name of the agents to associate with this outbound line trunk. This field is only available if you select FAX in the Apply AA field. Type the extension of the Fax machine you want to forward calls to. This field is only available if you select Extension in the Apply AA field. Type an extension you want to forward calls to. Select DDI/DID to map a dialed number through this outbound line group to an extension or direct it to the auto attendant for incoming calls. Select Direct to forward all incoming calls through this outbound line group directly to their called numbers. 494 ISG50 User's Guide