Dell PowerVault 56F Dell PowerVault 51F 8-Port Fibre Channel Switch Insta - Page 119

Getting Help, Technical Assistance

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CHAPTER 7 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Run the Dell Diagnostics. 2. Complete the troubleshooting checks in Chapter 5, "Troubleshooting." 3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it out. 4. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and troubleshooting procedures. For more information, refer to "World Wide Web" found later in this chapter. 5. If the preceding steps have not resolved the problem, call Dell for technical assistance. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Dell's Express Service Code system may not be available in all countries. For instructions on using the technical support service, refer to "Technical Support Service" and "Before You Call" found later in this chapter. support.dell.com Getting Help 7-1

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support.dell.com
Getting Help
7-1
CHAPTER 7
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem
with your system. It also tells you when and how to call Dell for technical or customer
assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Run the Dell Diagnostics.
2.
Complete the troubleshooting checks in Chapter 5, “Troubleshooting.”
3.
Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4.
Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (
) for help with installation and troubleshooting
procedures.
For more information, refer to “World Wide Web” found later in this chapter.
5.
If the preceding steps have not resolved the problem, call Dell for technical
assistance.
When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
NOTE: Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to “Technical Sup-
port Service” and “Before You Call” found later in this chapter.