Dell PowerVault 56F Dell PowerVault 51F 8-Port Fibre Channel Switch Insta - Page 122

Problems With Your Order, Product Information, Returning Items for Warranty Repair or Credit

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Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to "Dell Contact Numbers" found later in this chapter. Product Information If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell's World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, refer to "Dell Contact Numbers" found later in this chapter. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, refer to "Dell Contact Numbers" found later in this chapter. 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. 7-4 Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide

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7-4
Dell PowerVault 51F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell Computer Corporation for customer assistance. Have your invoice
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer Corpo-
ration, or if you would like to place an order, visit Dell’s World Wide Web site at
. For the telephone number to call to speak to a sales special-
ist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or
Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain an authorization number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the Diagnostics Checklist indicating the tests you have run and
any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides, and so on) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.