HP 3310 User Guide - Page 168

The Fax Connected to Active Telephone Wall Jack test failed

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Troubleshooting www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution ● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. ● Make sure you use the phone cord that came with your HP All-in-One. If you do not use the supplied phone cord to connect from the telephone wall jack to your HP All-in-One, you might not be able to send or receive faxes. After you plug in the phone cord that came with your HP All-in-One, run the fax test again. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution The phone cord is plugged into the wrong port on the back of the HP All-in-One. 1. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. Note If you use the "2-EXT" port to connect to the telephone wall jack, you will not be able to send or receive faxes. The "2-EXT" port should only be used to connect other equipment, such as an answering machine or a telephone. User Guide 165

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www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
●
Make sure you use the phone cord that came with your HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to your HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with your HP All-in-One, run the fax
test again.
●
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
information on setting up your HP All-in-One for faxing, see
Fax setup
.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
●
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
●
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution
The phone cord is plugged into the wrong port on the back of the
HP All-in-One.
1.
Using the phone cord supplied in the box with your HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port
labeled "1-LINE" on the back of your HP All-in-One.
Note
If you use the "2-EXT" port to connect to the telephone wall
jack, you will not be able to send or receive faxes. The "2-EXT" port
should only be used to connect other equipment, such as an
answering machine or a telephone.
User Guide
165
Troubleshooting