HP 3310 User Guide - Page 171

Solution, Fax Line Condition Test, The Fax Line Condition test failed

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Troubleshooting Chapter 14 The "Fax Line Condition" test failed Solution ● Make sure you connect your HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP All-in-One to an analog phone line and try sending or receiving a fax. ● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. ● Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with your HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP All-in-One. For more information on setting up your HP All-in-One for faxing, see Fax setup. ● Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. - If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and your HP All-in-One is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. The color graphics display always shows Phone Off Hook Solution You are using the wrong type of phone cord. Make sure you are using the phone cord that came with your HP All-in-One to connect the device to your phone line. For more information, see The "Using Correct Type of Phone Cord with Fax" test failed. The HP All-in-One is having problems sending and receiving faxes Solution Make sure the HP All-in-One is turned on. Look at the color graphics display on the HP All-in-One. If the color graphics display is blank and the On light is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly 168 HP Photosmart 3300 All-in-One series

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The "Fax Line Condition" test failed
Solution
●
Make sure you connect your HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is
digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up
for digital phones. Connect your HP All-in-One to an analog phone line and
try sending or receiving a fax.
●
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
●
Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
information on setting up your HP All-in-One for faxing, see
Fax setup
.
●
Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again.
–
If the
Fax Line Condition Test
passes without the other equipment,
then one or more pieces of the equipment is causing problems; try
adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
–
If the
Fax Line Condition Test
fails without the other equipment,
connect the HP All-in-One to a working phone line and continue
reviewing the troubleshooting information in this section.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the
Fax Line Condition
test
continues to fail and you experience problems faxing, contact your telephone
company and have them check the phone line.
The color graphics display always shows Phone Off Hook
Solution
You are using the wrong type of phone cord. Make sure you are
using the phone cord that came with your HP All-in-One to connect the device to
your phone line. For more information, see
The "Using Correct Type of Phone
Cord with Fax" test failed
.
The HP All-in-One is having problems sending and receiving faxes
Solution
Make sure the HP All-in-One is turned on. Look at the color graphics
display on the HP All-in-One. If the color graphics display is blank and the
On
light is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly
Chapter 14
168
HP Photosmart 3300 All-in-One series
Troubleshooting