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HP 4215 HP Officejet 4200 series all-in-one - (English) User Guide - Page 157

HP Officejet., Check for error messages on the front panel display of your

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troubleshooting troubleshooting information problem I have difficulties when sending faxes and when receiving faxes (continued) possible cause and solution • Make sure you have correctly connected the HP Officejet to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with your HP Officejet. • Using a telephone line splitter can cause faxing problems. (A splitter is two-cord connector that plugs into a wall jack.) Try removing the splitter and connecting the HP Officejet directly to the telephone wall jack. • Check that the telephone wall jack has a working telephone line by plugging in a phone and checking for a dial tone. • Telephone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the telephone line by plugging a phone into the wall jack and listening for static or other noise. If you hear noise, turn off the Error Correction Mode (ECM) feature on your HP Officejet and try faxing again. For information, see use error correction mode on page 65. Also contact your phone company to report the noise problem on your line. • Other equipment using the same telephone line as the HP Officejet might be in use. For example, you cannot use your HP Officejet for faxing if an extension phone is off-hook, or if you are using your PC modem to e-mail or access the Internet. • If you are using a digital subscriber line (DSL), make sure that you have a DSL filter connected or you will not be able to fax successfully. Obtain a DSL filter from your DSL provider. The DSL filter removes the digital signal that blocks your HP Officejet from communicating properly with the telephone line. For information on how to connect the DSL filter, see faxing from a DSL line on page 131. • Check for error messages on the front panel display of your HP Officejet. Until a product error condition is resolved, you will not be able to send or receive faxes. For information on resolving error conditions, see the hp officejet 4200 series troubleshooting section in the onscreen hp image zone help that came with your software. • If you are using either a PBX or an ISDN converter, make sure the HP Officejet is connected to the port that is designated for fax and phone use. Note that some ISDN systems allow you to configure the ports for specific phone equipment-for example, you might have assigned one for telephone and Group 3 fax and another for multiple purposes. If you continue to have problems when connected to the fax/phone port, try using the port designated for multiple purposes (might be labeled "multi-combi" or something similar). user guide 147

Section	Page
hp officejet overview	13
the hp officejet at a glance	14
front panel overview	15
menu overview	18
use the hp director software to do more with your hp officejet	18
open the hp director for Windows users	19
open the hp director for Macintosh users	20
load paper and load originals	25
open and close the hp officejet	25
open and close the paper tray	25
open and close the document feeder tray and document catcher	26
papers for printing and copying	27
recommended papers	27
papers to avoid	28
load paper	29
load full-size papers	29
load envelopes	30
load 4 by 6 inch (10 by 15 cm) photo paper with tear off tabs	30
load postcards, index, or Hagaki cards	32
load other types of paper in the paper tray	32
set the paper type	33
paper type settings for copying	33
set the paper type for copying	34
set the paper size	34
paper size setting for copying	34
paper size setting for receiving a fax	34
avoid jams	35
load originals	35
use the copy features	37
overview	37
use the copy features from the front panel	37
increase copy speed or quality	38
change default copy settings	38
copy a two-page black-and-white document	39
make multiple copies of the same original	40
copy a photo onto a full-size page	40
copy a legal-size document onto letter paper	42
copy a washed-out original	42
copy a document that has been faxed several times	43
enhance light areas of your copy	44
stop copying	44
use the scan features	45
scan an original	46
stop scanning	46
use the fax features	47
send a fax	48
enable fax confirmation	48
send a basic fax	49
send a color original or photo fax	49
send a fax using speed dials	50
send a fax using redial	51
schedule a fax	51
cancel a scheduled fax	52
send a fax from memory	52
send a fax using monitor dialing	53
send a fax manually from a telephone	53
set the answer mode	54
receive a fax	57
set the number of rings before answering	57
receive a fax manually from a phone	58
receive a fax manually from the front panel	58
receive a fax manually using the attached handset (hp officejet 4250 series only)	59
poll to receive a fax	59
use the attached handset (hp officejet 4250 series only)	60
answer incoming calls using the handset	60
make phone calls using the handset	60
receive faxes using the handset	61
send faxes using the handset	61
adjust the handset volume	61
set the fax header	61
enter text	62
enter a phone number	62
print reports	63
generate reports automatically	63
generate reports manually	64
set up speed dialing	65
create individual speed-dial entries	66
add group speed-dial entries	66
update speed-dial entries	67
delete speed-dial entries	67
change fax resolution and lighter/darker settings	68
change the fax resolution	68
change lighter/darker setting	69
set new defaults	69
set fax options	70
set the date and time	70
set the paper size for received faxes	71
set tone or pulse dialing	71
adjust the ring volume	71
adjust the phone line monitor volume	72
forward faxes to another number	72
edit or cancel fax forwarding	72
change the answer ring pattern (distinctive ringing)	73
redial a busy or unanswered number automatically	73
set automatic reduction for incoming faxes	74
use error correction mode	75
set the fax speed	75
use caller ID	76
block junk fax numbers	76
set backup fax reception	77
set the country and language	78
reprint the faxes in memory	78
stop faxing	78
print from your computer	81
print from a software application	81
Windows users	81
Macintosh users	82
set printing options	82
Windows users	82
Macintosh users	83
stop a print job	84
order supplies	85
order media	85
order print cartridges	85
order other supplies	85
maintain your hp officejet	87
clean the glass	87
clean the white strip	88
clean the exterior	89
work with print cartridges	89
check the ink levels	89
print a self-test report	90
handle the print cartridges	92
replace the print cartridges	92
use a photo print cartridge	95
use the print cartridge protector	95
align the print cartridges	96
clean the print cartridges	98
clean the print cartridge contacts	98
replace the telephone cord	99
restore factory defaults	100
set the scroll speed	100
set the prompt delay time	101
set the language and country/region	101
self-maintenance sounds	102
hp officejet 4200 series support	103
get support and other information from the Internet	103
hp customer support	103
call in North America during warranty	104
call elsewhere in the world	104
call in Australia post-warranty	106
prepare your hp officejet for shipment	106
warranty information	109
duration of limited warranty	109
warranty service	109
express service	109
warranty upgrades	109
returning your hp officejet for service	110
hewlett-packard limited global warranty statement	110
extent of limited warranty	110
limitations of warranty	111
limitations of liability	111
local law	111
technical information	113
paper specifications	113
paper-tray capacities	113
automatic document feeder paper capacity	114
paper sizes	114
print margin specifications	115
fax specifications	115
scan specifications	115
physical specifications	116
power specifications	116
environmental specifications	116
environmental product stewardship program	116
protecting the environment	116
ozone production	116
energy consumption	117
paper use	117
plastics	117
material safety data sheets	117
recycling program	118
hp inkjet supplies recycling program	118
regulatory notices	119
regulatory model identification number	119
notice to users of the U.S. telephone network: FCC requirements	119
FCC statement	120
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	120
note à l’attention des utilisateurs Canadien/notice to users in Canada	121
notice to users in the European Economic Area	122
notice to users of the German telephone network	122
geräuschemission	122
declaration of conformity (European Union)	122
notice to users in Korea (Officejet 4255 only)	123
declaration of conformity	124
declaration of conformity	125
fax setup	127
faxing from a DSL line	128
faxing with a PBX phone system or an ISDN line	129
how to tell if the following instructions apply to you	129
how to choose the right fax setup for your office	130
select your fax setup case from this table	131
case A: separate fax line (no voice calls received)	133
how your hp officejet will answer fax calls	133
case B: faxing with a distinctive ring service on the same line	134
how your hp officejet will answer fax calls	134
case C: shared voice/fax line	135
hp officejet 4210 series (with no handset)	135
hp officejet 4250 series (with handset)	136
case D: fax line shared with PC modem (no voice calls received)	136
how your hp officejet will answer fax calls	137
case E: shared voice/fax line with PC modem	138
hp officejet 4210 series (with no handset)	139
hp officejet 4250 series (with handset)	139
case F: shared voice/fax line with answering machine	140
how your hp officejet will answer fax calls	140
case G: shared voice/fax line with PC modem and answering machine	141
how your hp officejet will answer fax calls	142
case H: shared voice/fax line with voice mail	143
how to answer fax calls manually	143
case I: shared voice/fax line with PC modem and voice mail	144
how to answer fax calls manually	145
troubleshooting information	147
installation troubleshooting	147
software and hardware installation troubleshooting	147
fax setup troubleshooting	156

Match case Limit results 1 per page

user guide

troubleshooting information

147

troubleshooting

I have difficulties

when sending faxes

and when receiving

faxes

(continued)

•

Make sure you have correctly connected the HP Officejet to the

telephone wall jack, and correctly connected any additional

equipment and services that share the phone line with your

HP Officejet.

•

Using a telephone line splitter can cause faxing problems. (A

splitter is two-cord connector that plugs into a wall jack.) Try

removing the splitter and connecting the HP Officejet directly to the

telephone wall jack.

•

Check that the telephone wall jack has a working telephone line by

plugging in a phone and checking for a dial tone.

•

Telephone lines with poor sound quality (noise) can cause faxing

problems. Check the sound quality of the telephone line by

plugging a phone into the wall jack and listening for static or other

noise. If you hear noise, turn off the Error Correction Mode (ECM)

feature on your HP Officejet and try faxing again. For information,

see

use error correction mode

on page 65. Also contact your

phone company to report the noise problem on your line.

•

Other equipment using the same telephone line as the HP Officejet

might be in use. For example, you cannot use your HP Officejet for

faxing if an extension phone is off-hook, or if you are using your PC

modem to e-mail or access the Internet.

•

If you are using a digital subscriber line (DSL), make sure that you

have a DSL filter connected or you will not be able to fax

successfully. Obtain a DSL filter from your DSL provider. The DSL

filter removes the digital signal that blocks your HP Officejet from

communicating properly with the telephone line.

For information on how to connect the DSL filter, see

faxing from a

DSL line

on page 131.

•

Check for error messages on the front panel display of your

HP Officejet. Until a product error condition is resolved, you will not

be able to send or receive faxes. For information on resolving error

conditions, see the

hp officejet 4200 series

troubleshooting section

in the onscreen

hp image zone help

that came with your software.

•

If you are using either a PBX or an ISDN converter, make sure the

HP Officejet is connected to the port that is designated for fax and

phone use.

Note that some ISDN systems allow you to configure the ports for

specific phone equipment—for example, you might have assigned

one for telephone and Group 3 fax and another for multiple

purposes. If you continue to have problems when connected to the

fax/phone port, try using the port designated for multiple purposes

(might be labeled “multi-combi” or something similar).

problem

possible cause and solution