Panasonic KXFPG381 KXFPG381 User Guide - Page 85

FREQUENTLY ASKED QUESTIONS, 3.1 Initial settings, 3.2 General

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Page 85 highlights

L When you tried to call another handset in the 2-way radio mode; - the handset was too far from your handset. Walk closer to the handset. - 2-way radio mode on the other handset is OFF (page 49). - The called handset was talking with another handset in the 2-way radio mode. L The battery needs to be charged. Recharge the battery (page 20). L Radio communication between the handset and the base unit is partially impaired. L More than one unit is in use, such as conducting an external/internal call. Try again later. L Another user is listening to messages. Try again later. L You tried to operate the answering machine remotely while the base unit user is viewing caller information. Frequently Asked Questions 10.3 When a function does not work, check here 10.3.1 Initial settings I cannot hear a dial tone. L If you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter. L Disconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. L The power cord or telephone line cord is not connected. Check the connections. L If you connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack. 10. Help I cannot make calls. L The dialing mode setting is wrong. Change the setting (feature #13 on page 69, or page 74). The unit does not work. L Check the settings (page 16 and page 18 to page 20). The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 27, 28). 10.3.2 General The unit displays "CHECK PAPER" though the paper is inserted. L The paper is inserted halfway. Insert it correctly (page 15) and press {SET} to clear the message. The other party complains they only hear a fax tone and cannot talk. L FAX ONLY mode is set. Tell the other party the number is only used for faxes. L Change to TEL mode (page 53) or TAM/FAX mode (page 54). L If you use a Distinctive Ring service, turn AUTO ANSWER OFF so that the fax machine is in TEL mode. L If you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 56). The {REDIAL/PAUSE}/{PAUSE/REDIAL} button does not function properly. L If this button is pressed while dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. The receiving mode does not function properly. L The Distinctive Ring is set (feature #31 on page 70). During programming, I cannot enter the code or ID number. L All or part of the numbers are the same as another code or ID. Change the number: - remote operation ID (code): feature #11 on page 69, or page 76, - fax activation code: feature #41 on page 71, For Fax Advantage assistance, call 1-800-435-7329. 83

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10. Help
83
For Fax Advantage assistance, call 1-800-435-7329.
L
When you tried to call another handset in the
2-way radio mode;
–
the handset was too far from your
handset. Walk closer to the handset.
–
2-way radio mode on the other handset is
OFF (page 49).
–
The called handset was talking with
another handset in the 2-way radio mode.
L
The battery needs to be charged. Recharge
the battery (page 20).
L
Radio communication between the handset
and the base unit is partially impaired.
L
More than one unit is in use, such as
conducting an external/internal call. Try again
later.
L
Another user is listening to messages. Try
again later.
L
You tried to operate the answering machine
remotely while the base unit user is viewing
caller information.
10.3 When a function does
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
L
If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L
Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
L
The power cord or telephone line cord is not
connected. Check the connections.
L
If you connected the fax machine through a
computer modem, connect the fax machine
directly to a telephone line jack.
I cannot make calls.
L
The dialing mode setting is wrong. Change
the setting (feature #13 on page 69, or page
74).
The unit does not work.
L
Check the settings (page 16 and page 18 to
page 20).
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it
(page 27, 28).
10.3.2 General
The unit displays
“
CHECK PAPER
”
though the
paper is inserted.
L
The paper is inserted halfway. Insert it
correctly (page 15) and press
{
SET
}
to clear
the message.
The other party complains they only hear a
fax tone and cannot talk.
L
FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L
Change to TEL mode (page 53) or TAM/FAX
mode (page 54).
L
If you use a Distinctive Ring service, turn
AUTO ANSWER OFF so that the fax
machine is in TEL mode.
L
If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
56).
The
{
REDIAL/PAUSE
}
/
{
PAUSE/REDIAL
}
button does not function properly.
L
If this button is pressed while dialing, a pause
will be inserted. If pressed immediately after
a dial tone is obtained, the last number dialed
will be redialed.
The receiving mode does not function
properly.
L
The Distinctive Ring is set (feature #31 on
page 70).
During programming, I cannot enter the code
or ID number.
L
All or part of the numbers are the same as
another code or ID. Change the number:
–
remote operation ID (code): feature #11
on page 69, or page 76,
–
fax activation code: feature #41 on page
71,