Panasonic KXFPG381 KXFPG381 User Guide - Page 88

10. Help 10.3.4 Fax - sending I cannot send documents. L The other party's fax machine is busy or has run out of recording paper. Try again. L The other party's machine is not a fax machine. Check with the other party. L The other party's fax machine rings too many times. Send the fax manually (page 50). I cannot send a fax overseas. L Use the overseas transmission mode (feature #23 on page 69). L Add two pauses at the end of the telephone number or dial manually. The other party complains that letters on their received document are distorted or not clear. L If your line has special telephone services such as call waiting, the service may have been activated during fax transmission. Connect the unit to a line that does not have these services. L An extension telephone on the same line is off the hook. Hang up the extension telephone and try again. L Try copying the document with this unit. If the copied image is clear, there may be something wrong with the other party's machine. The other party complains that smudges or black lines appear on their received document. L The glass or rollers are dirty. Clean them (page 90). 10.3.5 Fax - receiving I cannot receive documents. L When you have a single telephone line and subscribe to a voice mail service, you must also subscribe to a Distinctive Ring service (page 56). L The film is empty. Replace the film with a new one (page 14). I cannot receive documents automatically. L The receiving mode is set to TEL mode. Set to TAM/FAX mode (page 54) or FAX ONLY mode (page 55). L The time taken to answer the call is too long. Decrease the number of rings in feature #06 (page 69). L The greeting message is too long. Record a shorter message (page 61). The display shows "CONNECTING.....", but faxes are not received. L The incoming call is not a fax. Change the receiving mode to TAM/FAX mode (page 54) or TEL mode (page 53). A blank sheet is ejected. L If a blank sheet is ejected after the received document is printed out, the receiving reduction rate is not programmed correctly. Program the proper rate in feature #36 (page 70). L The other party placed the document in their fax machine facing the wrong way. Check with the other party. A white line or a smudge appears on your recording paper. L The glass or rollers are dirty. Clean them (page 90). The printing quality is poor. Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 9 for further details. L The other party sent a faint document. Ask them to send a clearer copy of the document. L The thermal head is dirty. Clean it (page 91). L Some paper has instructions recommending which side to print on. Try turning the recording paper over. L You may have used paper with a cotton and/or fiber content that is over 20%, such as letterhead or resume paper. We recommend smooth paper such as "Hammermill Jet Print" for clearer printing. I cannot receive documents by pressing {*}{#}{9} on the handset. L You must set the remote fax activation to ON (feature #41 on page 71) beforehand. L Press {*}{#}{9} firmly. L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88). The other party complains that they cannot send a document. L The memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper (page 15) or clear the jammed paper (page 88). 86 For Fax Advantage assistance, call 1-800-435-7329.