Samsung SCX 4828FN SyncThru 5.0 Guide (ENGLISH) - Page 82

Understanding error codes

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Configuration History always says "Failed" • Make sure the followings: - Check if your devices supports Samsung Private MIBs. (All the items in Configuration have dependency with MIB information inside the device. Only Location, Contact, and Host Name are linked to public MIB, RFC1213. See "MIB reference" on page 89) - Check if your devices have SNMP Write Community name correctly. SNMP settings should be required because this Configuration uses SNMP SET command. - Check if your devices' SNMP Write Community name is same as SyncThru™ Admin 5's SNMP Write Community name. Otherwise, SNMP communication between your devices and SyncThru™ Admin 5 always fails. (See "Connection Settings" on page 31 for details) Understanding error codes The following table shows all the error codes SyncThru™ Admin 5 defines. You can see the error codes in pop-up window messages or log messages. Brief description of meanings MODULE Common Device File storage Device configuration Device discovery Accounts & roles LDAP settings HTTP security Email settings CODE 10003 10005 10006 10007 10008 10009 10010 11001 11002 11003 11004 11005 12002 12003 12005 12013 13001 13007 13008 15001 15003 15004 16001 17001 17002 17003 19000 MEANING Failed to connect to the device. Duplicate group name. Blocked device. Wrong credentials for local device discovery. No local device found. Wrong plug-in Test print operation is not supported Invalid file The file does not support key File does not exist Permanent file type can not be deleted HTTP Error Device is inaccessible Duplicate template name Please select any value Task successfully initialized, but some properties were not loaded Invalid CSV format No discovery settings selected Template xxx already exists in the database Account xxx already exists in the database While authentication is on you cannot delete your active account xxx Role xxx already exists in the database LDAP server xxx already exists in the database Cannot switch authentication on while no users are present in the system Cannot switch authentication on while no users with "Admin" role Wrong certificate file Error sending test message Troubleshooting_ 82

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Troubleshooting
_ 82
Configuration History always says "Failed"
•
Make sure the followings:
-
Check if your devices supports Samsung Private MIBs. (All the items in
Configuration
have dependency with MIB
information inside the device. Only
Location
,
Contact
, and
Host Name
are linked to public MIB, RFC1213. See
"MIB reference" on page 89)
-
Check if your devices have
SNMP Write Community
name correctly. SNMP settings should be required because
this
Configuration
uses SNMP SET command.
-
Check if your devices'
SNMP Write Community
name is same as SyncThru™ Admin 5's
SNMP Write
Community
name. Otherwise, SNMP communication between your devices and SyncThru™ Admin 5 always
fails. (See "Connection Settings" on page 31 for details)
Understanding error codes
The following table shows all the error codes SyncThru™ Admin 5
defines. You can see the error codes in pop-up window
messages or log messages.
Brief description of meanings
MODULE
CODE
MEANING
Common
10003
Failed to connect to the device.
10005
Duplicate group name.
10006
Blocked device.
10007
Wrong credentials for local device discovery.
10008
No local device found.
10009
Wrong plug-in
Device
10010
Test print operation is not supported
File storage
11001
Invalid file
11002
The file does not support key
11003
File does not exist
11004
Permanent file type can not be deleted
11005
HTTP Error
Device
configuration
12002
Device is inaccessible
12003
Duplicate template name
12005
Please select any value
12013
Task successfully initialized, but some properties were not loaded
Device
discovery
13001
Invalid CSV format
13007
No discovery settings selected
13008
Template xxx already exists in the database
Accounts & roles
15001
Account xxx already exists in the database
15003
While authentication is on you cannot delete your active account xxx
15004
Role xxx already exists in the database
LDAP settings
16001
LDAP server xxx already exists in the database
HTTP security
17001
Cannot switch authentication on while no users are present in the system
17002
Cannot switch authentication on while no users with "Admin" role
17003
Wrong certificate file
Email settings
19000
Error sending test message