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Solving Problems, Common Problems and Solutions, Why can’t I create a new user account?

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7. Solving Problems Common Problems and Solutions 7. Solving Problems GoFlex Home is a plug and play device. However, in certain situations, the setup process may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during setup. • Ensure that the supplied power adapter is securely connected to GoFlex Home and to a power source. If you are using a power strip, make sure it is turned on. • Check that one end of your network cable is securely connected to the Ethernet port on GoFlex Home and the other end is connected to a functioning port on your network router. If the network cable is securely connected and the light is amber, the network cable or the Ethernet port may not be functioning properly. To test this, connect the network cable to a different port on your router. If there is still no connection, try a different Ethernet cable. Make sure your router is turned on. • Ensure that your router gives out IP addresses to computers on your network (DHCP) and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If it is not, you will have trouble connecting to GoFlex Home. If you need assistance enabling DHCP on your router, see your router documentation. • Ensure that your home network isn't down or disabled, and that your Internet service isn't disrupted. Common Problems and Solutions This section provides suggestions for solving common problems. Why can't I create a new user account? You may have exceeded the number of user accounts allowed. GoFlex Home includes five user accounts, including the home network manager who set up GoFlex Home initially. To create a new user account, you must either delete an existing account (if someone has left the household, for instance) or upgrade to unlimited user accounts by subscribing to Seagate Share Pro. See page 8 for more information. Why won't my computer connect to GoFlex Home? If you have installed the GoFlex Home software on your computer but it won't connect to GoFlex Home, check that your home network is working properly and that the GoFlex Home device is properly connected and powered on. If other computers are successfully connected to GoFlex Home, you may have exceeded the number of computers allowed. GoFlex Home includes licenses for five computers. To add another computer, you must either delete an existing user account (which disconnects their FreeAgent® GoFlex™ Home User Guide 72

Section	Page
1. Introduction	5
About This Guide	5
System Requirements	5
Getting to Know GoFlex Home	6
Special Features of GoFlex Home	7
About Seagate Share Pro	8
About Premium Backup	8
2. Setting Up GoFlex Home – Windows	9
Step 1: Familiarizing Yourself with the Setup Process	9
Main Setup Steps	9
Understanding GoFlex Home’s Automatic Folder Creation	9
Step 2: Connecting GoFlex Home	10
Step 3: Installing the Software	12
Step 4: Setting Up GoFlex Home	12
Step 5: Adding a User to GoFlex Home	15
Step 6: Adding PCs to GoFlex Home	17
Next Steps	18
3. Setting Up GoFlex Home – Mac	19
Step 1: Familiarizing Yourself with the Setup Process	19
Main Setup Steps	19
Understanding GoFlex Home’s Automatic Folder Creation	19
Step 2: Connecting GoFlex Home	20
Step 3: Setting Up GoFlex Home	20
Step 4: Installing GoFlex Home Desktop Applications	23
Step 5: Configuring Time Machine for GoFlex Home	24
Step 6: Setting Up More Mac Computers	26
Next Steps	27
4. Getting Started with GoFlex Home	28
Opening the Seagate Dashboard	28
Navigating the Seagate Dashboard	29
The Seagate Dashboard Features	30
Logging In to the Seagate Dashboard	30
Updating the Seagate Dashboard	31
Opening Seagate Share	31
Navigating Seagate Share	33
Completing Tasks Multiple Ways in Seagate Share	34
Finding the Seagate Share Menus	35
Seagate Share Features	35
Seagate Share Pro Features:	35
Getting to Know Your GoFlex Home Folders	36
Privacy Limitations	37
Copying Your Files to GoFlex Home	37
Copying Files to GoFlex Home Using the Seagate Dashboard	37
Copying Files to GoFlex Home Using Seagate Share	38
Backing Up Your Files to GoFlex Home	39
About Memeo Instant Backup	39
Starting Automatic Backups	40
On-going Backups	40
Accessing and Enjoying Your Files on Your Home Network	40
Accessing Your Files From the Seagate Dashboard	41
Accessing Your Files From Seagate Share	42
Accessing Your Files with the SmartFolderShortcut	42
Accessing and Enjoying Your Files When You’re Away from Home	43
Sharing Your Files with Friends and Family	43
Creating a Share	43
Copying Your Photos from GoFlex Home to Facebook	45
Copying Your Photos from GoFlex Home to Flickr	46
Sharing Your Files with RSS Feeds	46
Setting Up a Centralized Printer	47
Enjoying Your Files on a Digital Video Player or Game Console	48
5. Enjoying and Managing Your Files in Seagate Share	50
Playing Music	50
Playing Music in Seagate Share	50
Playing Music with iTunes	50
Playing Movies and Videos	51
Enjoying Your Photos	51
Viewing Photos	52
Viewing Photos as a Slideshow	52
Making a Photo Your Home Page Background	52
Viewing Your Photos in Cooliris	53
Managing Files and Folders	53
Adding and Deleting Folders	53
Moving a Folder	54
Copying a Folder	54
Renaming a Folder	54
Adding Files to a Folder	54
Moving a File to Another Folder	54
Copying a File	55
Renaming a File	55
Adding Captions and Tags to Your Files	55
Downloading a File	56
Deleting a File from a Folder	56
Managing Your Shares	56
Accessing Your Shares	57
Viewing a Share	57
Adding Files to a Share	57
Removing a File from a Share	57
Creating a Share that Only You Can Access	58
Disabling Sharing on a Selected Share	58
Renaming a Share	58
Creating Cover Art for a Share	59
Downloading a File from a Share	59
Deleting a Share	60
Setting Up and Managing an E-mail Address Book for Shares	60
Accessing Your GoFlex Home Files Using FTP	61
6. Managing GoFlex Home	62
Changing Your Own GoFlex Home Password	62
Customizing Your GoFlex Home User Settings	62
Adding New GoFlex Applications to Your Computer	63
Adding and Managing User Accounts	64
Adding a New User Account to GoFlex Home	64
Adding a User from the Seagate Dashboard	64
Adding a User from Seagate Share	65
Editing or Removing an Existing User Account	65
Managing GoFlex Home and Connected Devices	66
Updating the GoFlex Home Software	66
Adding a USB Drive to GoFlex Home	66
Removing a USB Drive from GoFlex Home	67
Safely Removing the GoFlex Drive from the GoFlex Home Dock	67
Shutting Down and Restarting GoFlex Home	68
Resetting GoFlex Home to Its Original Settings	68
Adding More Storage Capacity to GoFlex Home	69
Managing GoFlex Home Settings and Preferences	69
Server Preferences Settings	70
Administration Settings	71
7. Solving Problems	72
Common Problems and Solutions	72
Why can’t I create a new user account?	72
Why won’t my computer connect to GoFlex Home?	72
Why can’t I use the name I want for GoFlex Home/my user account?	73
Why won’t Memeo Instant Backup let me back up more than three computers to GoFlex Home?	73
I’m the home network manager and I can’t remember my GoFlex Home password. How do I reset it?	73
Why does GoFlex Home seem to shut down by itself?	74
During setup, someone else logged into the Seagate Dashboard. What can I do?	74
Decoding the GoFlex Home Lights	74
Finding More Help	75

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7. Solving Problems

Common Problems and Solutions

FreeAgent® GoFlex™ Home User Guide

Solving Problems

GoFlex Home is a plug and play device. However, in certain situations, the setup process

may require extra attention. Below is a list of troubleshooting tips to assist you should you

have any problems during setup.

•

Ensure that the supplied power adapter is securely connected to GoFlex Home and to a

power source. If you are using a power strip, make sure it is turned on.

•

Check that one end of your network cable is securely connected to the Ethernet port on

GoFlex Home and the other end is connected to a functioning port on your network

router.

If the network cable is securely connected and the light is amber, the network cable or the

Ethernet port may not be functioning properly. To test this, connect the network cable to a

different port on your router. If there is still no connection, try a different Ethernet cable.

Make sure your router is turned on.

•

Ensure that your router gives out IP addresses to computers on your network (DHCP)

and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If

it is not, you will have trouble connecting to GoFlex Home. If you need assistance

enabling DHCP on your router, see your router documentation.

•

Ensure that your home network isn’t down or disabled, and that your Internet service isn’t

disrupted.

Common Problems and Solutions

This section provides suggestions for solving common problems.

Why can’t I create a new user account?

You may have exceeded the number of user accounts allowed. GoFlex Home includes five

user accounts, including the home network manager who set up GoFlex Home initially. To

create a new user account, you must either delete an existing account (if someone has left

the household, for instance) or upgrade to unlimited user accounts by subscribing to Seagate

Share Pro. See page 8 for more information.

Why won’t my computer connect to GoFlex Home?

If you have installed the GoFlex Home software on your computer but it won’t connect to

GoFlex Home, check that your home network is working properly and that the GoFlex Home

device is properly connected and powered on.

If other computers are successfully connected to GoFlex Home, you may have exceeded the

number of computers allowed. GoFlex Home includes licenses for five computers. To add

another computer, you must either delete an existing user account (which disconnects their