Toshiba Portege M100 Maintenance Manual - Page 44

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart 2.2 Troubleshooting Flowchart Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following: q Ask the user if a password is registered and, if it is, ask him or her to enter the password. If the user has forgotten the system password, perform the following procedure at the appropriate step in the flowchart in Figure 2-1: Connect the printer port in the Advanced Port Replicator, hold down the "P" key and turn the POWER switch on. The computer will override the password function by erasing the current password. q Verify with the customer that Toshiba Windows is installed on the hard disk. NonWindows operating systems can cause the computer to malfunction. q Make sure all optional equipment is removed from the computer. q Make sure the External USB floppy disk drive is empty. 2-2 PORTEGE M100 Maintenance Manual (960-452)