Dell 1125 dell Users Guide - Page 12

Common Windows Problems - printer driver

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Condition The scanner does not work. The unit scans very slowly. Message appears on your computer screen: l Device can't be set to the H/W mode you want. l Port is being used by another program. l Port is Disabled. l Scanner is busy receiving or printing data. When the current job is completed, try again. l Invalid handle. l Scanning has failed. Suggested solutions Make sure that you place the document to be scanned face down from the scanner glass, or face up in the ADF. There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. Check that the USB cable is connected properly. Make sure that the USB cable is not defective. If necessary, replace the cable. Check that the scanner is configured correctly. Check the application you want to use to make certain that the scanner job is being sent to the correct port. Check if the printer is printing received data. Scan the document after the current job is completed. Graphics are scanned more slowly than text. Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. There may be a copying or printing job in progress. When the current job is complete, try the job again. The selected port is currently being used. Restart your computer and try again. The printer cable may be improperly connected or the power may be off. The scanner driver is not installed or an operating environment is not set up properly. Ensure that the port is properly connected and the power is turned on. Then restart your computer. Check that the USB cable is properly connected. Common Windows Problems Condition File in Use message appears during installation. Error Writing to LPTx message appears. Suggested solutions Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. Ensure that the cables are connected correctly and the machine is on. This message may also appear if bi-directional communication is not turned on in the driver. General Protection Fault, Exception OE, Spool32, or Illegal Operation messages appear. Close all other applications, reboot Windows and try printing again. Fail To Print, A printer timeout error occurred These messages may appear during printing. Just keep waiting until the machine finishes printing. If the messages appear. message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. NOTE: Refer to Microsoft Windows XP/Vista User's Guide that came with your PC for further information on Windows error messages. Back to Contents Page

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Common Windows Problems
Back to Contents Page
Condition
Suggested solutions
The scanner does not work.
Make sure that you place the document to be scanned face down from the scanner glass, or
face up in the ADF.
There may not be enough available memory to hold the document you want to scan. Try the
Prescan function to see if that works. Try lowering the scan resolution rate.
Check that the USB cable is connected properly.
Make sure that the USB cable is not defective. If necessary, replace the cable.
Check that the scanner is configured correctly. Check the application you want to use to make
certain that the scanner job is being sent to the correct port.
The unit scans very slowly.
Check if the printer is printing received data. Scan the document after the current job is
completed.
Graphics are scanned more slowly than text.
Communication speed becomes slow in scan mode because of the large amount of memory
required to analyze and reproduce the scanned image.
Message appears on your computer screen:
l
Device can't be set to the H/W mode you want.
l
Port is being used by another program.
l
Port is Disabled.
l
Scanner is busy receiving or printing data. When
the current job is completed, try again.
l
Invalid handle.
l
Scanning has failed.
There may be a copying or printing job in progress. When the current job is complete, try the job
again.
The selected port is currently being used. Restart your computer and try again.
The printer cable may be improperly connected or the power may be off.
The scanner driver is not installed or an operating environment is not set up properly.
Ensure that the port is properly connected and the power is turned on. Then restart your
computer.
Check that the USB cable is properly connected.
Condition
Suggested solutions
File in Use message appears during
installation.
Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the
printer driver.
Error Writing to LPTx message appears.
Ensure that the cables are connected correctly and the machine is on.
This message may also appear if bi-directional communication is not turned on in the driver.
General Protection Fault, Exception OE,
Spool32, or Illegal Operation messages
appear.
Close all other applications, reboot Windows and try printing again.
Fail To Print, A printer timeout error occurred
messages appear.
These messages may appear during printing. Just keep waiting until the machine finishes printing. If the
message appears in standby mode or after printing has been completed, check the connection and/or whether
an error has occurred.
NOTE:
Refer to Microsoft Windows XP/Vista User's Guide that came with your PC for further information on Windows error messages.