Dell PowerEdge R805 Hardware Owner's Manual (PDF) - Page 157

Troubleshooting a SAS Controller Daughter Card

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d Verify that the SAS cables are securely seated in their connectors. e Verify that the power connectors on the SAS/SATA backplane(s) are securely seated in their connectors. f Close the system. See "Closing the System" on page 71. g Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 175. Troubleshooting a SAS Controller Daughter Card NOTE: When troubleshooting a SAS controller daughter card, also see the documentation for your operating system and the controller daughter card. Problem • Error message indicates a problem with the SAS controller daughter card. • SAS controller daughter card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 161. 2 Enter the System Setup program and ensure that the SAS controller daughter card is enabled. See "Using the System Setup Program" on page 47. 3 Restart the system and press one of the following applicable key sequences to enter the configuration utility program: • for a SAS controller • for the optional battery-cached SAS RAID controller See the controller's documentation for information about configuration settings. Troubleshooting Your System 157

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Troubleshooting Your System
157
d
Verify that the SAS cables are securely seated in their connectors.
e
Verify that the power connectors on the SAS/SATA backplane(s) are
securely seated in their connectors.
f
Close the system. See "Closing the System" on page 71.
g
Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists,
see "Getting Help
" on page 175
.
Troubleshooting a SAS Controller Daughter Card
NOTE:
When troubleshooting a SAS controller daughter card, also see the
documentation for your operating system and the controller daughter card.
Problem
•
Error message indicates a problem with the SAS controller daughter card.
•
SAS controller daughter card performs incorrectly or not at all.
Action
CAUTION:
Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your
Product Information Guide
for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Run the appropriate online diagnostic test. See "Using Server
Administrator Diagnostics" on page 161.
2
Enter the System Setup program and ensure that the SAS controller
daughter card is enabled. See "Using the System Setup Program" on
page 47.
3
Restart the system and press one of the following applicable key sequences
to enter the configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for the optional battery-cached SAS RAID controller
See the controller's documentation for information about configuration
settings.