Dell S2810dn Dell Smart Printer Users Guide - Page 310
MPF Multi-feed Jam, Noise
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MPF Multi-feed Jam Action Yes 1 Ensure the media type you are using. - If using Rough Surface paper, go to action 2. If using other type of print media, go to action 3. 2 Load Rough Surface paper one sheet at a time. The task is complete. Does this solve your problem? 3 Use print media that is not damp. The task is complete. Does this solve your problem? 4 Fan the print media. The task is complete. Does this solve your problem? 5 Wipe the retard roller in the MPF where the multi-feed occurred with a The task is complete. cloth moistened with water. Does this solve your problem? 6 Decrease the number of print media to be loaded to the MPF. The task is complete. Does this solve your problem? No - Go to action 4. Go to action 4. Go to action 5. Go to action 6. Contact Dell. Noise Action Yes 1 Replace the fusing unit, the transfer unit, and the retard roller. The task is complete. a Replace the fusing unit, the transfer unit, and the retard roller. See "Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller." b After you replace the fusing unit, the transfer unit, and the retard roller, Launch the Tool Box. c Click Chart Print on the Diagnosis tab. d Click Pitch Configuration Chart. The Pitch Configuration Chart is printed. Does this solve your problem? 2 Replace the drum cartridge. The task is complete. Does this solve your problem? 3 Replace the toner cartridge. See "Replacing the Toner Cartridge." The task is complete. (The toner cartridge you are using has been damaged. Replace it with a new one.) No Go to action 2. Go to action 3. Contact Dell. 310 Troubleshooting Guide