Fujitsu 6770 Operator's Guide - Page 152

Chapter 8 Troubleshooting 8.4 Before Contacting Your Dealer or Scanner Service Provider Check the following items before contacting the dealer where you bought the scanner or an authorized FUJITSU scanner service provider. General Details Item Scanner model name Serial No. Production date Date of purchase Symptom Frequency of trouble Do you have warranty for this product? Name of option used Findings Example: fi-6670 For the scanner model names, refer to "8.5 Checking Labels on the Scanner" (on page 154). Example: 000001 For the serial numbers, refer to "8.5 Checking Labels on the Scanner" (on page 154). Example: 2008-05 (May 2008) For the production date, refer to "8.5 Checking Labels on the Scanner" (on page 154). Example: fi-667PR For the options, refer to "A.4 Scanner Options" (on page 195). Troubles ■Troubles at personal computer connection Item Findings OS version (Windows) Displayed error message Type of interface Example: SCSI interface Type of interface controller Example: Adaptec's SCSI Card AHA-2940AU ■Feeding system troubles Item Findings Document type Main purpose of use Last cleaning date Last consumables replacement date Operator panel status TOP Contents Index Introduction Scanner Overview Loading Documents How to Use ScandAll PRO Scan Parameters Various Documents Daily Care Consumables Troubleshooting Operational Settings Appendix Glossary 152