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HP 1240 HP Fax 1240 - (English) Getting Started Guide - Page 114

fax problems, print cartridges. Clean the print cartridges and print cartridge - fax machine ink

UPC - 829160181998

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chapter 8 fax problems Use this section to solve any problems you might encounter while setting up your HP Fax for faxing. For information about how to set up your HP Fax for faxing, see fax setup on page 75. troubleshooting problem possible cause and solution Fax transmission is slow. • The fax contains graphics. Graphics take longer to send. • The phone line connection is "noisy". • You selected a high resolution for your fax. Consider using the standard resolution to send faster. • You are faxing in color. • The receiving fax may have a problem or not be able to receive faxes at the same rate that your HP Fax is sending. Faxes are received, • You are out of paper. If the HP Fax runs out of paper, incoming but are not printing. faxes are stored in memory. For information on loading paper, see load paper on page 11. For information on faxes stored in memory, see set backup fax reception on page 48 and reprint the faxes in memory on page 49. • You have a paper jam. If the HP Fax has a paper jam, incoming faxes are stored in memory. For information on paper jams, see paper jams on page 97. For information on faxes stored in memory, see set backup fax reception on page 48 and reprint the faxes in memory on page 49. Pages of a fax I • received are missing. You are out of paper. If the HP Fax runs out of paper, incoming faxes are stored in memory. For information on loading paper, see load paper on page 11. For information on faxes stored in memory, see set backup fax reception on page 48 and reprint the faxes in memory on page 49. • Check to see if the fax was sent correctly. Check with the sender to find out how many pages were sent. The sending fax machine may have failed to feed each page of the original. • The print cartridges need cleaning or are out of ink. Print a Self-Test Report to determine if there is a problem with the print cartridges. Clean the print cartridges and print cartridge contacts. If this does not solve the problem, one or both of the print cartridges might be out of ink. Pages of a fax I send • are missing. Make sure each page of your original was picked up separately from the automatic document feeder. Sometimes pages are missing because two or more pages of your original fed into the document feeder at the same time. Try re-sending the fax and make sure each page feeds separately. • Check with the recipient to see if there is a problem with the receiving fax machine. There are horizontal • There is a problem with the print cartridges. Print a Self Test Report streaks on the fax. to check them. See work with print cartridges on page 65. 104 hp fax 1240 series

Section	Page
get started	11
get help	11
hp fax overview	11
the hp fax at a glance	12
front panel overview	13
menu overview	15
load paper and load originals	17
open and close the hp fax	17
open and close the paper tray	18
open and close the document feeder tray and document catcher	18
papers	19
recommended papers	20
papers to avoid	20
load paper	21
load papers	21
load other types of paper in the paper tray	22
set the paper type	22
paper type settings	22
set the paper type	23
set the paper size	23
paper size setting for copying	23
paper size setting for receiving a fax	24
avoid jams	24
load originals	25
use the fax features	27
send a fax	28
enable fax confirmation	28
send a basic fax	29
send a color original or photo fax	29
send a fax using speed dials	30
send a fax using redial	30
schedule a fax	30
cancel a scheduled fax	31
send a fax from memory	31
send a fax using monitor dialing	32
send a fax manually from a telephone	33
set the answer mode	34
receive a fax	37
set the number of rings before answering	37
receive a fax manually using the handset	38
receive a fax manually from a phone	38
receive a fax manually from the front panel	39
poll to receive a fax	39
use the handset	40
answer incoming calls using the handset	40
make phone calls using the handset	40
receive faxes using the handset	41
send faxes using the handset	41
adjust the handset volume	41
set the fax header	41
enter text	42
enter a phone number	42
print reports	43
generate reports automatically	43
generate reports manually	45
set up speed dialing	46
create individual speed-dial entries	46
add group speed-dial entries	47
update speed-dial entries	47
delete speed-dial entries	48
change fax resolution and lighter/darker settings	48
change the fax resolution	48
change lighter/darker setting	49
set new defaults	50
set fax options	51
set the date and time	51
set the paper size for received faxes	52
set tone or pulse dialing	52
adjust the ring volume	52
adjust the phone line monitor volume	53
forward faxes to another number	53
edit or cancel fax forwarding	53
change the answer ring pattern (distinctive ringing)	54
redial a busy or unanswered number automatically	54
set automatic reduction for incoming faxes	55
use error correction mode	56
set the fax speed	56
use caller ID	57
block junk fax numbers	57
set backup fax reception	58
set the country and language	59
reprint the faxes in memory	59
stop faxing	59
use the copy features	61
overview	61
use the copy features from the front panel	61
increase copy speed or quality	62
change default copy settings	62
copy a two-page black-and-white document	63
make multiple copies of the same original	64
copy a washed-out original	64
reduce or enlarge	65
copy a legal-size document onto letter paper	65
copy a full page	66
copy a document that has been faxed several times	67
enhance light areas of your copy	68
enhance the colors of your original	69
stop copying	69
order supplies	71
order media	71
order print cartridges	71
order other supplies	71
maintain your hp fax	73
clean the glass	73
clean the white strip	74
clean the exterior	75
work with print cartridges	75
print cartridge information	75
print a self-test report	76
handle the print cartridges	77
replace the print cartridges	77
align the print cartridges	80
clean the print cartridges	80
clean the print cartridge contacts	81
replace the telephone cord	82
restore factory defaults	82
set the scroll speed	83
set the prompt delay time	83
set the language and country/region	84
self-maintenance sounds	84
fax setup	85
faxing from a DSL line	86
faxing with a PBX phone system or an ISDN line	87
how to tell if the following instructions apply to you	87
how to choose the right fax setup for your office	88
select your fax setup case from this table	90
case A: separate fax line (no voice calls received)	91
how your hp fax will answer fax calls	91
case B: faxing with a distinctive ring service on the same line	92
how your hp fax will answer fax calls	92
case C: shared voice/fax line	93
how your hp fax will answer fax calls	93
case D: fax line shared with PC modem (no voice calls received)	94
how your hp fax will answer fax calls	95
case E: shared voice/fax line with PC modem	95
how your hp fax will answer fax calls	96
case F: shared voice/fax line with answering machine	96
how your hp fax will answer fax calls	97
case G: shared voice/fax line with PC modem and answering machine	98
how your hp fax will answer fax calls	99
case H: shared voice/fax line with voice mail	100
how to answer fax calls manually	100
case I: shared voice/fax line with PC modem and voice mail	101
how to answer fax calls manually	102
troubleshooting information	103
status lights	103
installation troubleshooting	104
paper jams	107
print cartridge problems	108
copy problems	109
fax problems	114
front panel messages	119
print cartridge messages	119
alignment messages	120
fax messages	121
copy messages	122
general status messages	123
automatic document feeder messages	124
severe error messages	124
fax log error codes	125
technical information	127
paper specifications	127
paper-tray capacities	127
automatic document feeder paper capacity	127
paper sizes	128
print margin specifications	128
fax specifications	128
physical specifications	128
power specifications	129
environmental specifications	129
environmental product stewardship program	129
protecting the environment	129
ozone production	129
energy consumption	129
paper use	130
plastics	130
material safety data sheets	130
recycling program	130
hp inkjet supplies recycling program	130
regulatory notices	131
regulatory model identification number	131
notice to users of the U.S. telephone network: FCC requirements	131
FCC statement	132
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	132
note à l’attention des utilisateurs Canadien/notice to users in Canada	133
declaration of conformity	134
hp fax 1240 series support	135
get support and other information from the Internet	135
hp customer support	135
call in the U.S.	136
call in Canada	136
prepare your hp fax for shipment	137
warranty information	139
duration of limited warranty	139
warranty service	139
express service	139
warranty upgrades	139
returning your hp fax for service	140
hewlett-packard limited global warranty statement	140
extent of limited warranty	140
limitations of warranty	141
limitations of liability	141

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hp fax 1240 series

chapter 8

104

troubleshooting

fax problems

Use this section to solve any problems you might encounter while setting up your

HP Fax for faxing.

For information about how to set up your HP Fax for faxing, see

fax setup

page 75.

problem

possible cause and solution

Fax transmission is

slow.

•

The fax contains graphics. Graphics take longer to send.

•

The phone line connection is “noisy”.

•

You selected a high resolution for your fax. Consider using the

standard resolution to send faster.

•

You are faxing in color.

•

The receiving fax may have a problem or not be able to receive

faxes at the same rate that your HP Fax is sending.

Faxes are received,

but are not printing.

•

You are out of paper. If the HP Fax runs out of paper, incoming

faxes are stored in memory. For information on loading paper, see

load paper

on page 11. For information on faxes stored in

memory, see

set backup fax reception

on page 48 and

reprint the

faxes in memory

on page 49.

•

You have a paper jam. If the HP Fax has a paper jam, incoming

faxes are stored in memory. For information on paper jams, see

paper jams

on page 97. For information on faxes stored in

memory, see

set backup fax reception

on page 48 and

reprint the

faxes in memory

on page 49.

Pages of a fax I

received are missing.

•

You are out of paper. If the HP Fax runs out of paper, incoming

faxes are stored in memory. For information on loading paper, see

load paper

on page 11. For information on faxes stored in

memory, see

set backup fax reception

on page 48 and

reprint the

faxes in memory

on page 49.

•

Check to see if the fax was sent correctly. Check with the sender to

find out how many pages were sent. The sending fax machine may

have failed to feed each page of the original.

•

The print cartridges need cleaning or are out of ink.

Print a Self-Test Report to determine if there is a problem with the

print cartridges. Clean the print cartridges and print cartridge

contacts. If this does not solve the problem, one or both of the print

cartridges might be out of ink.

Pages of a fax I send

are missing.

•

Make sure each page of your original was picked up separately

from the automatic document feeder. Sometimes pages are missing

because two or more pages of your original fed into the document

feeder at the same time. Try re-sending the fax and make sure each

page feeds separately.

•

Check with the recipient to see if there is a problem with the

receiving fax machine.

There are horizontal

streaks on the fax.

•

There is a problem with the print cartridges. Print a Self Test Report

to check them. See

work with print cartridges

on page 65.