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HP 1240 HP Fax 1240 - (English) Getting Started Guide - Page 118

recorded on my, Fax tones are

UPC - 829160181998

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troubleshooting chapter 8 problem possible cause and solution I cannot receive • faxes, but I can send faxes. (continued) • If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP Fax is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 44. If your HP Fax shares the same phone line with other types of phone equipment-such as an answering machine or a PC modem-the fax signal level could be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP Fax from the phone line, and then try to receive a fax. If fax reception is successful without the equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and faxing, until you identify which equipment is causing the problem. I cannot send faxes, • but I can receive faxes. • If you are using speed dial to dial the fax number, the HP Fax might be dialing too fast or too soon. To solve this problem, try one of the following: - Try manually dialing the fax number from the HP Fax front panel, or from an attached phone. For information, see send a fax using monitor dialing on page 22 or send a fax manually from a telephone on page 23. - Re-create the speed dial setting and insert some pauses. For information, see create individual speed-dial entries on page 36. If your telephone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. • The receiving fax machine might be having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. Fax tones are • recorded on my answering machine. When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the HP Fax (or through a directly-connected PC modem, if applicable) as described in fax setup on page 75. If you do not connect it as recommended, fax tones could be recorded on your answering machine. I hear static on my • telephone line ever since I connected the HP Fax. If you did not connect the HP Fax from the port labeled "1-LINE" to your telephone wall jack using the phone cord supplied in the box with your HP Fax, you could hear static on your phone line and you probably will not be able to fax successfully.* This special 2wire cord is different from the more common 4-wire cords you might already have in your office. For more information, see I have difficulties when sending faxes and when receiving faxes. on page 105. 108 hp fax 1240 series

Section	Page
get started	11
get help	11
hp fax overview	11
the hp fax at a glance	12
front panel overview	13
menu overview	15
load paper and load originals	17
open and close the hp fax	17
open and close the paper tray	18
open and close the document feeder tray and document catcher	18
papers	19
recommended papers	20
papers to avoid	20
load paper	21
load papers	21
load other types of paper in the paper tray	22
set the paper type	22
paper type settings	22
set the paper type	23
set the paper size	23
paper size setting for copying	23
paper size setting for receiving a fax	24
avoid jams	24
load originals	25
use the fax features	27
send a fax	28
enable fax confirmation	28
send a basic fax	29
send a color original or photo fax	29
send a fax using speed dials	30
send a fax using redial	30
schedule a fax	30
cancel a scheduled fax	31
send a fax from memory	31
send a fax using monitor dialing	32
send a fax manually from a telephone	33
set the answer mode	34
receive a fax	37
set the number of rings before answering	37
receive a fax manually using the handset	38
receive a fax manually from a phone	38
receive a fax manually from the front panel	39
poll to receive a fax	39
use the handset	40
answer incoming calls using the handset	40
make phone calls using the handset	40
receive faxes using the handset	41
send faxes using the handset	41
adjust the handset volume	41
set the fax header	41
enter text	42
enter a phone number	42
print reports	43
generate reports automatically	43
generate reports manually	45
set up speed dialing	46
create individual speed-dial entries	46
add group speed-dial entries	47
update speed-dial entries	47
delete speed-dial entries	48
change fax resolution and lighter/darker settings	48
change the fax resolution	48
change lighter/darker setting	49
set new defaults	50
set fax options	51
set the date and time	51
set the paper size for received faxes	52
set tone or pulse dialing	52
adjust the ring volume	52
adjust the phone line monitor volume	53
forward faxes to another number	53
edit or cancel fax forwarding	53
change the answer ring pattern (distinctive ringing)	54
redial a busy or unanswered number automatically	54
set automatic reduction for incoming faxes	55
use error correction mode	56
set the fax speed	56
use caller ID	57
block junk fax numbers	57
set backup fax reception	58
set the country and language	59
reprint the faxes in memory	59
stop faxing	59
use the copy features	61
overview	61
use the copy features from the front panel	61
increase copy speed or quality	62
change default copy settings	62
copy a two-page black-and-white document	63
make multiple copies of the same original	64
copy a washed-out original	64
reduce or enlarge	65
copy a legal-size document onto letter paper	65
copy a full page	66
copy a document that has been faxed several times	67
enhance light areas of your copy	68
enhance the colors of your original	69
stop copying	69
order supplies	71
order media	71
order print cartridges	71
order other supplies	71
maintain your hp fax	73
clean the glass	73
clean the white strip	74
clean the exterior	75
work with print cartridges	75
print cartridge information	75
print a self-test report	76
handle the print cartridges	77
replace the print cartridges	77
align the print cartridges	80
clean the print cartridges	80
clean the print cartridge contacts	81
replace the telephone cord	82
restore factory defaults	82
set the scroll speed	83
set the prompt delay time	83
set the language and country/region	84
self-maintenance sounds	84
fax setup	85
faxing from a DSL line	86
faxing with a PBX phone system or an ISDN line	87
how to tell if the following instructions apply to you	87
how to choose the right fax setup for your office	88
select your fax setup case from this table	90
case A: separate fax line (no voice calls received)	91
how your hp fax will answer fax calls	91
case B: faxing with a distinctive ring service on the same line	92
how your hp fax will answer fax calls	92
case C: shared voice/fax line	93
how your hp fax will answer fax calls	93
case D: fax line shared with PC modem (no voice calls received)	94
how your hp fax will answer fax calls	95
case E: shared voice/fax line with PC modem	95
how your hp fax will answer fax calls	96
case F: shared voice/fax line with answering machine	96
how your hp fax will answer fax calls	97
case G: shared voice/fax line with PC modem and answering machine	98
how your hp fax will answer fax calls	99
case H: shared voice/fax line with voice mail	100
how to answer fax calls manually	100
case I: shared voice/fax line with PC modem and voice mail	101
how to answer fax calls manually	102
troubleshooting information	103
status lights	103
installation troubleshooting	104
paper jams	107
print cartridge problems	108
copy problems	109
fax problems	114
front panel messages	119
print cartridge messages	119
alignment messages	120
fax messages	121
copy messages	122
general status messages	123
automatic document feeder messages	124
severe error messages	124
fax log error codes	125
technical information	127
paper specifications	127
paper-tray capacities	127
automatic document feeder paper capacity	127
paper sizes	128
print margin specifications	128
fax specifications	128
physical specifications	128
power specifications	129
environmental specifications	129
environmental product stewardship program	129
protecting the environment	129
ozone production	129
energy consumption	129
paper use	130
plastics	130
material safety data sheets	130
recycling program	130
hp inkjet supplies recycling program	130
regulatory notices	131
regulatory model identification number	131
notice to users of the U.S. telephone network: FCC requirements	131
FCC statement	132
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	132
note à l’attention des utilisateurs Canadien/notice to users in Canada	133
declaration of conformity	134
hp fax 1240 series support	135
get support and other information from the Internet	135
hp customer support	135
call in the U.S.	136
call in Canada	136
prepare your hp fax for shipment	137
warranty information	139
duration of limited warranty	139
warranty service	139
express service	139
warranty upgrades	139
returning your hp fax for service	140
hewlett-packard limited global warranty statement	140
extent of limited warranty	140
limitations of warranty	141
limitations of liability	141

Match case Limit results 1 per page

hp fax 1240 series

chapter 8

108

troubleshooting

I cannot receive

faxes, but I can send

faxes.

(continued)

•

If you are not using a distinctive ring service, check to make sure

that the Answer Ring Pattern feature on your HP Fax is set to All

Rings. For information, see

change the answer ring pattern

(distinctive ringing)

on page 44.

•

If your HP Fax shares the same phone line with other types of

phone equipment—such as an answering machine or a PC

modem—the fax signal level could be reduced, causing fax

reception problems.

To find out if other equipment is causing a problem, disconnect

everything except the HP Fax from the phone line, and then try to

receive a fax. If fax reception is successful without the equipment,

then one or more pieces of the equipment is causing problems; try

adding them back one at a time and faxing, until you identify

which equipment is causing the problem.

I cannot send faxes,

but I can receive

faxes.

•

If you are using speed dial to dial the fax number, the HP Fax

might be dialing too fast or too soon. To solve this problem, try one

of the following:

–

Try manually dialing the fax number from the HP Fax front

panel, or from an attached phone. For information, see

send a

fax using monitor dialing

on page 22 or

send a fax manually

from a telephone

on page 23.

–

Re-create the speed dial setting and insert some pauses. For

information, see

create individual speed-dial entries

page 36.

•

If your telephone line has a PBX system, make sure you are dialing

the number for an outside line before dialing the fax number.

•

The receiving fax machine might be having problems. To check

this, try calling the fax number from a telephone and listen for fax

tones. If you cannot hear fax tones, the receiving fax might not be

turned on or connected, or a voice mail service could be

interfering with the recipient’s phone line.

Fax tones are

recorded on my

answering machine.

•

When you have an answering machine on the same phone line

you use for fax calls, you must connect the answering machine

directly to the HP Fax (or through a directly-connected PC modem,

if applicable) as described in

fax setup

on page 75. If you do not

connect it as recommended, fax tones could be recorded on your

answering machine.

I hear static on my

telephone line ever

since I connected the

HP Fax.

•

If you did not connect the HP Fax from the port labeled “1-LINE” to

your telephone wall jack using the phone cord supplied in the box

with your HP Fax, you could hear static on your phone line and

you probably will not be able to fax successfully.

This special 2-

wire cord is different from the more common 4-wire cords you

might already have in your office. For more information, see

I have

difficulties when sending faxes and when receiving faxes.

page 105.

problem

possible cause and solution