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HP 1240 HP Fax 1240 - (English) Getting Started Guide - Page 119

front panel messages, print cartridge messages

UPC - 829160181998

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troubleshooting troubleshooting information problem possible cause and solution I hear static on my telephone line ever since I connected the HP Fax. (continued) * This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Fax, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Using a telephone line splitter could affect the sound quality of your phone line, causing static. Try removing the splitter and connecting the HP Fax directly to the telephone wall jack. front panel messages print cartridge messages message solution Insert right cartridge. • Insert left cartridge. Insert ink cartridges. • The referenced print cartridge is missing or installed incorrectly. - Install the print cartridge. Make sure to remove the protective tape by using the pink pull tab before inserting the print cartridge.Also, make sure that the print cartridge is firmly seated and secure in the print carriage. - If the print cartridge is already installed, it might be installed incorrectly. Remove and reinsert it. Both print cartridges must be installed for the HP Fax to work. Error: right cartridge • is incorrect. Error: left cartridge is • incorrect. You are using a print cartridge that the HP Fax does not support. The correct print cartridges are listed in order print cartridges on page 61. For best results, use HP print cartridges. One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges. Make sure that the print cartridge is firmly seated and secure in the print carriage. For more information, see work with print cartridges on page 65. Remove and check right cartridge. Remove and check left cartridge. • An undisclosed problem with the referenced print cartridge may be preventing the current job from completing. - Remove and reinsert the print cartridge. - If this does not help, clean the print cartridges. You can also clean the print cartridge contacts. - Replace the print cartridge completely if the problem persists. For more information, see work with print cartridges on page 65. Black ink low. Press OK to continue. Color ink low. Press OK to continue. • The print cartridge may be almost out of ink. Consider having a replacement black print cartridge available. Replace the print cartridge when it runs out of ink. For more information, see work with print cartridges on page 65. user guide 109

Section	Page
get started	11
get help	11
hp fax overview	11
the hp fax at a glance	12
front panel overview	13
menu overview	15
load paper and load originals	17
open and close the hp fax	17
open and close the paper tray	18
open and close the document feeder tray and document catcher	18
papers	19
recommended papers	20
papers to avoid	20
load paper	21
load papers	21
load other types of paper in the paper tray	22
set the paper type	22
paper type settings	22
set the paper type	23
set the paper size	23
paper size setting for copying	23
paper size setting for receiving a fax	24
avoid jams	24
load originals	25
use the fax features	27
send a fax	28
enable fax confirmation	28
send a basic fax	29
send a color original or photo fax	29
send a fax using speed dials	30
send a fax using redial	30
schedule a fax	30
cancel a scheduled fax	31
send a fax from memory	31
send a fax using monitor dialing	32
send a fax manually from a telephone	33
set the answer mode	34
receive a fax	37
set the number of rings before answering	37
receive a fax manually using the handset	38
receive a fax manually from a phone	38
receive a fax manually from the front panel	39
poll to receive a fax	39
use the handset	40
answer incoming calls using the handset	40
make phone calls using the handset	40
receive faxes using the handset	41
send faxes using the handset	41
adjust the handset volume	41
set the fax header	41
enter text	42
enter a phone number	42
print reports	43
generate reports automatically	43
generate reports manually	45
set up speed dialing	46
create individual speed-dial entries	46
add group speed-dial entries	47
update speed-dial entries	47
delete speed-dial entries	48
change fax resolution and lighter/darker settings	48
change the fax resolution	48
change lighter/darker setting	49
set new defaults	50
set fax options	51
set the date and time	51
set the paper size for received faxes	52
set tone or pulse dialing	52
adjust the ring volume	52
adjust the phone line monitor volume	53
forward faxes to another number	53
edit or cancel fax forwarding	53
change the answer ring pattern (distinctive ringing)	54
redial a busy or unanswered number automatically	54
set automatic reduction for incoming faxes	55
use error correction mode	56
set the fax speed	56
use caller ID	57
block junk fax numbers	57
set backup fax reception	58
set the country and language	59
reprint the faxes in memory	59
stop faxing	59
use the copy features	61
overview	61
use the copy features from the front panel	61
increase copy speed or quality	62
change default copy settings	62
copy a two-page black-and-white document	63
make multiple copies of the same original	64
copy a washed-out original	64
reduce or enlarge	65
copy a legal-size document onto letter paper	65
copy a full page	66
copy a document that has been faxed several times	67
enhance light areas of your copy	68
enhance the colors of your original	69
stop copying	69
order supplies	71
order media	71
order print cartridges	71
order other supplies	71
maintain your hp fax	73
clean the glass	73
clean the white strip	74
clean the exterior	75
work with print cartridges	75
print cartridge information	75
print a self-test report	76
handle the print cartridges	77
replace the print cartridges	77
align the print cartridges	80
clean the print cartridges	80
clean the print cartridge contacts	81
replace the telephone cord	82
restore factory defaults	82
set the scroll speed	83
set the prompt delay time	83
set the language and country/region	84
self-maintenance sounds	84
fax setup	85
faxing from a DSL line	86
faxing with a PBX phone system or an ISDN line	87
how to tell if the following instructions apply to you	87
how to choose the right fax setup for your office	88
select your fax setup case from this table	90
case A: separate fax line (no voice calls received)	91
how your hp fax will answer fax calls	91
case B: faxing with a distinctive ring service on the same line	92
how your hp fax will answer fax calls	92
case C: shared voice/fax line	93
how your hp fax will answer fax calls	93
case D: fax line shared with PC modem (no voice calls received)	94
how your hp fax will answer fax calls	95
case E: shared voice/fax line with PC modem	95
how your hp fax will answer fax calls	96
case F: shared voice/fax line with answering machine	96
how your hp fax will answer fax calls	97
case G: shared voice/fax line with PC modem and answering machine	98
how your hp fax will answer fax calls	99
case H: shared voice/fax line with voice mail	100
how to answer fax calls manually	100
case I: shared voice/fax line with PC modem and voice mail	101
how to answer fax calls manually	102
troubleshooting information	103
status lights	103
installation troubleshooting	104
paper jams	107
print cartridge problems	108
copy problems	109
fax problems	114
front panel messages	119
print cartridge messages	119
alignment messages	120
fax messages	121
copy messages	122
general status messages	123
automatic document feeder messages	124
severe error messages	124
fax log error codes	125
technical information	127
paper specifications	127
paper-tray capacities	127
automatic document feeder paper capacity	127
paper sizes	128
print margin specifications	128
fax specifications	128
physical specifications	128
power specifications	129
environmental specifications	129
environmental product stewardship program	129
protecting the environment	129
ozone production	129
energy consumption	129
paper use	130
plastics	130
material safety data sheets	130
recycling program	130
hp inkjet supplies recycling program	130
regulatory notices	131
regulatory model identification number	131
notice to users of the U.S. telephone network: FCC requirements	131
FCC statement	132
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	132
note à l’attention des utilisateurs Canadien/notice to users in Canada	133
declaration of conformity	134
hp fax 1240 series support	135
get support and other information from the Internet	135
hp customer support	135
call in the U.S.	136
call in Canada	136
prepare your hp fax for shipment	137
warranty information	139
duration of limited warranty	139
warranty service	139
express service	139
warranty upgrades	139
returning your hp fax for service	140
hewlett-packard limited global warranty statement	140
extent of limited warranty	140
limitations of warranty	141
limitations of liability	141

Match case Limit results 1 per page

user guide

troubleshooting information

109

troubleshooting

front panel messages

print cartridge messages

I hear static on my

telephone line ever

since I connected the

HP Fax.

(continued)

This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the HP Fax, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

•

Using a telephone line splitter could affect the sound quality of your

phone line, causing static. Try removing the splitter and connecting

the HP Fax directly to the telephone wall jack.

problem

possible cause and solution

message

solution

Insert right cartridge.

Insert left cartridge.

Insert ink cartridges.

•

The referenced print cartridge is missing or installed incorrectly.

–

Install the print cartridge. Make sure to remove the protective

tape by using the pink pull tab before inserting the print

cartridge.Also, make sure that the print cartridge is firmly

seated and secure in the print carriage.

–

If the print cartridge is already installed, it might be installed

incorrectly. Remove and reinsert it.

•

Both print cartridges must be installed for the HP Fax to work.

Error: right cartridge

is incorrect.

Error: left cartridge is

incorrect.

•

You are using a print cartridge that the HP Fax does not support.

The correct print cartridges are listed in

order print cartridges

page 61. For best results, use HP print cartridges.

•

One or both of the print cartridges are not installed or are installed

incorrectly.

Remove and reinsert the print cartridges. Make sure that the print

cartridge is firmly seated and secure in the print carriage.

For more information, see

work with print cartridges

on page 65.

Remove and check

right cartridge.

Remove and check

left cartridge.

•

An undisclosed problem with the referenced print cartridge may be

preventing the current job from completing.

–

Remove and reinsert the print cartridge.

–

If this does not help, clean the print cartridges. You can also

clean the print cartridge contacts.

–

Replace the print cartridge completely if the problem persists.

For more information, see

work with print cartridges

on page 65.

Black ink low. Press

OK to continue.

Color ink low. Press

OK to continue.

•

The print cartridge may be almost out of ink.

Consider having a replacement black print cartridge available.

Replace the print cartridge when it runs out of ink.

For more information, see

work with print cartridges

on page 65.