HP Dc5750 WebPAM User Manual - Page 109

Appendix A: Frequently Asked Questions

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Appendix A: Frequently Asked Questions I tried to log into WebPAM but my browser showed the message "cannot be displayed." What is the problem? The browser decided prematurely that WebPAM was not responding. Click the Refresh button. This action usually brings up the login screen. I can access the Host PC over my company's intranet. But I can't access it from an outside Internet connection. How do I make the Internet connection work? This condition is not related to the Host PC or WebPAM, but is due to your firewall and network connection protocol. Contact your MIS Administrator. Why do I have to use a different IP address when I access the Host PC over the network? Computers on a TCP/IP network are identified by their IP addresses. When you work on the Host PC, you use 127.0.0.1, which is the IP address for "home" or "this computer". When you access the Host PC from a different computer, you must enter the Host PC's IP address as the network knows it, such as 192.168.0.33. How can I be sure everything is working OK by using WebPAM? One way to do this is through Event Notification. WebPAM will report events to you in the form of email and popup messages. You might only select Warning and Critical events, so that you only receive messages when something is wrong. Another method is to periodically log into WebPAM and check the Status of your logical drives. What happens if a logical drive goes degraded? This condition is caused by a failed physical drive. Depending on your Event Notification settings, WebPAM will send you and email message and display a popup message indicating the degraded condition. An amber ! icon will appear over the FastTrak, Controller, Logical Drive View and Logical Drive icons. The Event Log will post a logical drive degraded entry. If you are running a SuperSwap enclosure, the failed drive's Status LED turns red. If a spare drive is available, the logical drive will begin to rebuild automatically. If there is no spare drive, you must identify the failed physical drive and replace it. Refer to your FastTrak User Manual and your SuperSwap User Manual for more information. 103

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103
Appendix A: Frequently Asked Questions
I tried to log into WebPAM but my browser showed the message “cannot be
displayed.” What is the problem?
The browser decided prematurely that WebPAM was not responding. Click
the Refresh button. This action usually brings up the login screen.
I can access the Host PC over my company’s intranet. But I can’t access it
from an outside Internet connection. How do I make the Internet connection
work?
This condition is not related to the Host PC or WebPAM, but is due to your
firewall and network connection protocol. Contact your MIS Administrator.
Why do I have to use a different IP address when I access the Host PC over
the network?
Computers on a TCP/IP network are identified by their IP addresses. When
you work on the Host PC, you use 127.0.0.1, which is the IP address for
“home” or “this computer”. When you access the Host PC from a different
computer, you must enter the Host PC’s IP address as the network knows it,
such as 192.168.0.33.
How can I be sure everything is working OK by using WebPAM?
One way to do this is through Event Notification. WebPAM will report events
to you in the form of email and popup messages. You might only select
Warning and Critical events, so that you only receive messages when
something is wrong.
Another method is to periodically log into WebPAM and check the Status of
your logical drives.
What happens if a logical drive goes degraded?
This condition is caused by a failed physical drive. Depending on your Event
Notification settings, WebPAM will send you and email message and display
a popup message indicating the degraded condition. An amber
!
icon will
appear over the FastTrak, Controller, Logical Drive View and Logical Drive
icons. The Event Log will post a logical drive degraded entry. If you are
running a SuperSwap enclosure, the failed drive’s Status LED turns red.
If a spare drive is available, the logical drive will begin to rebuild
automatically. If there is no spare drive, you must identify the failed physical
drive and replace it. Refer to your
FastTrak User Manual
and your
SuperSwap User Manual
for more information.