HP ET115AV HP xw4400 Workstation - Service and Technical Reference Guide - Page 111
System diagnostics and troubleshooting, E-Support, Help & Support Center and E-Support
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5 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● E-Support on page 101 ● Troubleshooting checklist on page 102 ● LED color definitions on page 102 ● HP Insight Diagnostics Offline Edition on page 102 ● Diagnostic error codes on page 106 ● Troubleshooting scenarios and solutions on page 108 ● POST and error messages on page 124 E-Support Help & Support Center and E-Support Help & Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: ● HP Product Information (requires Internet access)-Links to the HP Technical Support website for your product. You can access all related documentation, downloads and updates, tools, and more. ● HP Software & Driver Downloads (requires Internet access)-Links to HP specific software downloads and updates. ● HP Support Tools (requires Internet access)-Links to self-help tools and diagnostics offered by HP Instant Support Professional Edition. ● Contact HP for Support (does not require Internet access)-Provides two different options: ◦ Chat with an expert online (requires Internet access)-Provides a tool to communicate with a support specialist online through Active Chat. ◦ Call a support agent-Provides hardware details about the workstation and HP support contact phone number worldwide. ENWW E-Support 101
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