HP ET115AV HP xw4400 Workstation - Service and Technical Reference Guide - Page 119
Minor problems continued, Table 5-3
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Table 5-3 Minor problems (continued) Problem Cause Possible Solution Workstation appears to pause Network driver is loaded and no periodically. network connection is established. Establish a network connection, or use Computer Setup or Microsoft Windows Device Manager to disable the network controller. Cursor will not move using the The Num Lock key might be on. Press the Num Lock key. The Num Lock key can be arrow keys on the keypad. disabled (or enabled) in Computer Setup. Poor performance is experienced. Processor is hot. 1. Be sure airflow to the workstation is not blocked. 2. Be sure the fans are connected and working properly (some fans only operate when needed). 3. Be sure the CPU heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Workstation powered off Processor thermal protection 1. automatically and the Power activated. LED flashes red 2 times, once every second, followed by a 2- A fan might be blocked or not 2. second pause, and two turning. simultaneous beeps are OR heard. The CPU heatsink is not properly attached to the processor. 3. Be sure workstation air vents are not blocked and the cooling fan is running. Open the access panel, press the power button, and see if the processor fan spins. If not spinning, be sure the fan's cable is plugged into the system board header. Be sure the fan is fully/properly seated or installed. Replace the processor fan. 4. Reseat CPU heatsink and verify that the fan assembly is properly attached. System does not power on, and the LEDs on the front of the workstation are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Remove the expansion cards. 2. Replace the system board. OR Press and hold the power button for less than 4 seconds. If HDD LED does not illuminate, then: 1. Verify that the unit is plugged into a working AC outlet. 2. Open the access panel and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. 3. Verify that the power supply cables are properly connected to the system board. 4. Verify the power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. ● If the power supply fan spins and the BIST LED illuminates, then the power supply is good. Replace the system board. ● If the power supply fan does not spin or the BIST LED does not illuminate, replace the power supply. ENWW Troubleshooting scenarios and solutions 109