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HP ET115AV HP xw4400 Workstation - Service and Technical Reference Guide - Page 123

Solving display problems, Table 5-7

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Table 5-6 Hard drive problems (continued) Problem Cause Solution Disk transaction problem. The directory structure is bad, Right-click Start, click Explore, and select a drive. or there is a problem with a file. Select File>Properties>Tools. Under Error-checking, click Check Now. Drive not found (identified). Loose cable. Verify cable connections. The system might not have automatically recognized a newly installed device. 1. Run Computer Setup. 2. If the system still does not recognize the new device, verify to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced>Power-On. Drive jumper settings might be If the drive is a secondary drive that has just been installed incorrect. on the same cable as the primary drive, verify that the jumpers for both drives are set correctly. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced>Power-On Options. Non-system disk/NTLDR missing System is trying to start from a Remove the diskette from the diskette drive. message. non-bootable diskette. Non-system disk/NTLDR missing System is trying to start from a 1. Insert a bootable diskette into the diskette drive and message. damaged hard drive. restart the workstation. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security>Restore Master Boot Record. System files missing or not properly installed. 1. Insert a bootable system diskette and restart. 2. Verify that the hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Hard drive boot disabled in Computer Setup. Run Computer Setup and enable the hard drive entry in the Storage>Boot Order list. Second Ultra ATA hard drive does Using the wrong cable for the Reinstall the second Ultra ATA hard drive using an 80- not perform optimally. drive type. conductor cable (standard on select models.) Both slow and fast UATA devices are on the same data cable. Connect slower UATA devices to a separate data cable connected to the secondary IDE (ATA) controller. Workstation will not start. Hard drive is damaged. Observe the beeps and LEDs on the front of the workstation. Refer to POST and error messages on page 124. Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. workstation and to a working electrical outlet. ENWW Troubleshooting scenarios and solutions 113

Section	Page
Product overview	11
Product features	12
Component view	12
Front panel components	13
Rear panel components	14
Serial number and COA label location	15
Product specifications	15
Power supply	15
Standard power supply	15
Power supply specifications	16
Power consumption and cooling	17
System fans	19
Resetting the power supply	19
80Plus power supply	19
Power supply specifications	20
Power consumption and cooling	21
System fans	23
Resetting the power supply	23
Environmental specifications	23
ENERGY STAR	24
ENERGY STAR compliance	24
Dual-core CPUs	25
HP Cool Tools	25
Installing or restoring the operating system	27
Installing the operating system and software	27
Microsoft Windows XP Professional and Vista Business	27
Language selection	27
Creating recovery disks	27
Installing or upgrading device drivers	28
Linux-preinstalled workstations	28
Starting up the Linux operating system	28
Restoring the Linux operating system	28
Downloading the latest HP driver CD contents	28
Installing the operating system with the HP driver CD contents	29
Upgrading device drivers	29
Linux-enabled workstations	29
Verifying hardware compatibility	29
Installing the Linux operating system	29
HP software	30
Restoring the Microsoft Windows Vista operating system	30
The HP Backup and Restore (HPBR) process	30
Creating system recovery DVDs or CDs	30
Restoring from HPBR DVDs or CDs	30
Restoring directly from the recovery partition	31
Reclaiming hard disk space from the recovery partition	31
Ordering backup software	31
Restoring the Microsoft Windows XP operating system	31
The RestorePlus! process	31
Creating a RestorePlus! CD	32
Restoring from RestorePlus! CDs	32
Restoring from RestorePlus! on the Recovery Partition	32
HP Backup and Recovery Manager restore points	32
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs	33
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	33
Protecting the software	33
Ordering backup software	33
System management	35
Computer Setup (F10) Utility	35
BIOS ROM	36
Using the Computer Setup (F10) Utility	36
Computer Setup (F10) Utility menu	37
Desktop management	43
Initial configuration and deployment	43
Remote system installation	44
Updating and managing software	44
HP Client Manager Software	44
Altiris Client Management Solutions	45
System Software Manager	45
Proactive Change Notification	46
Subscriber’s Choice	46
ROM flash	46
Remote ROM Flash	46
HPQFlash	46
FailSafe Boot Block ROM	47
Replicating the setup	48
Copying to a single workstation	48
Copying to multiple workstations	48
Dual-State Power Button	49
World wide website	49
Building blocks and partners	50
Asset tracking and security	50
Password security	51
Establishing a setup password using the Computer Setup (F10) Utility	51
Establishing a power-on password using workstation setup	51
Entering a power-on password	52
Entering a Setup Password	52
Changing a power-on or setup password	53
Deleting a power-on or setup password	53
National keyboard delimiter characters	53
Clearing passwords	54
DriveLock	54
DriveLock applications	54
Using DriveLock	55
Hood sensor (smart cover sensor)	56
Setting the hood sensor protection level	56
Hood lock (smart cover lock)	57
Locking the solenoid lock	57
Unlocking the solenoid lock	57
Using the FailSafe key	57
Clearing Passwords	58
Cable lock provision (optional)	58
Security lock (optional)	58
Universal chassis clamp lock (optional)	58
Hood lock (Smart cover lock) (optional)	58
Hood sensor (Smart cover sensor) (optional)	58
Access panel key lock	58
Fault notification and recovery	58
Drive Protection System	59
ECC fault prediction and prefailure warranty	59
Thermal sensor	59
Removal and replacement procedures	61
Warnings and cautions	61
Service considerations	62
Cautions, warnings, and safety precautions	62
Electrostatic discharge information	62
Generating static	62
Preventing electrostatic damage to equipment	63
Personal grounding methods and equipment	63
Grounding the work area	64
Recommended materials and equipment	64
Tools and software requirements	64
Screws	65
Special handling of components	65
Cables and connectors	66
Hard drives	66
Lithium coin cell battery	66
Customer Self-Repair	66
Predisassembly procedures	67
System board components	67
System board architecture	68
Steps for removal and replacement of components	68
Disassembly order	69
Security lock (optional)	70
Cable lock (optional)	71
Universal chassis clamp lock (optional)	71
Side access panel	72
Front Bezel	73
Bezel blanks	73
Hood sensor (Smart cover sensor)	74
Solenoid hood lock (Smart cover lock) (optional)	74
Front panel I/O device assembly	75
Power button	77
System speaker	77
Power supply	78
System fan assembly	79
Memory	80
Memory module features	81
Memory module requirements	81
Required loading order	82
PCI Slots	83
PCI retainer	84
PCI Express	85
PCI	87
IEEE-1394 (optional)	88
Front PCI card guide and fan removal (optional)	89
Battery	90
Power connections to drives	92
Optical drive (Minitower position)	93
Optical drive (Desktop position)	95
Diskette drive (optional)	97
SAS hard drive	98
SATA hard drive	101
Installing hard drives in the optical drive bays (optional)	103
CPU heatsink	105
Processor	107
System board	108
Product recycling	109
System diagnostics and troubleshooting	111
E-Support	111
Help & Support Center and E-Support	111
Troubleshooting checklist	112
LED color definitions	112
HP Insight Diagnostics Offline Edition	112
Key features and benefits	113
Theory of operation	113
Diagnostic Utility on CD	113
Downloading the latest diagnostic utility	114
User Interface	114
Navigation	114
Survey tab	114
Test tab	115
Status tab	115
Log tab	116
Help tab	116
Diagnostic error codes	116
Diagnostic LED codes	116
Troubleshooting scenarios and solutions	118
Solving minor problems	118
Solving power supply problems	120
Testing power supply	120
Solving diskette problems	121
Solving	122
Solving display problems	123
Solving audio problems	125
Solving printer problems	126
Solving keyboard and mouse problems	127
Solving front panel component problems	128
Solving hardware installation problems	128
Solving network problems	129
Solving memory problems	131
Solving processor problems	132
Solving CD-ROM and DVD problems	132
Solving Internet access problems	133
POST and error messages	134
Appendix A — SAS devices	143
Supported SAS RAID configurations	143
SAS RAID 0 configuration	143
SAS RAID 1 configuration	144
SAS RAID 1E configuration	145
Appendix B — SATA devices	147
Attaching SATA hard drives	147
Configuring system BIOS	147
Creating RAID volumes	148
Deleting RAID volumes	148
Appendix C — Connector pins	151
Connector pin descriptions	151
Appendix D — System board designators	159
Appendix E — Routine care	161
General cleaning safety precautions	161
Maximizing the airflow	161
Cleaning the workstation case	161
Cleaning the keyboard	162
Cleaning the monitor	162
Cleaning the mouse	162
Appendix F — Additional password security and resetting CMOS	165
Resetting the password jumper	165
Clearing and Resetting the CMOS	166
Using the CMOS Button	166
Using Computer Setup to Reset CMOS	167
Appendix G — Quick troubleshooting flowcharts	169
Initial troubleshooting	170
No power	171
No power, part 1	171
No power, part 2	172
No power, part 3	173
No video	174
No video, part 1	174
No video, part 2	175
No video, part 3	176
Error messages	177
Error messages, part 1	177
Error messages, part 2	178
Error messages, part 3	179
No operating system loading	180
No operating system loading from hard drive	181
No operating system loading from hard drive, part 1	181
No operating system loading from hard drive, part 2	182
No operating system loading from hard drive, part 3	183
No operating system loading from diskette drive	184
No operating system loading from CD-ROM drive	185
No operating system loading from network	186
Non-functioning device	187
Appendix H — Configuring SATA and PATA optical disk drives	189
Drive detection and assignment sequence	189
Workstation SATA port configuration rules	189
HP w9400 Workstation BIOS configuration	189

Match case Limit results 1 per page

Problem

Cause

Solution

Disk transaction problem.

The directory structure is bad,

or there is a problem with a file.

Right-click

Start

, click

Explore

, and select a drive.

Select

File>Properties>Tools

. Under Error-checking,

click

Check Now

Drive not found (identified).

Loose cable.

Verify cable connections.

The system might not have

automatically recognized a

newly installed device.

Run Computer Setup.

If the system still does not recognize the new device,

verify to see if the device is listed within Computer

Setup. If it is listed, the probable cause is a driver

problem. If it is not listed, the probable cause is a

hardware problem.

If this drive is newly installed, enter

Setup

and try

adding a POST delay under

Advanced>Power-On

Drive

jumper settings might be

incorrect.

If the drive is a secondary drive that has just been installed

on the same cable as the primary drive, verify that the

jumpers for both drives are set correctly.

Drive responds slowly

immediately after power-up.

Run Computer Setup and increase the POST Delay in

Advanced>Power-On Options

Non-system disk/NTLDR missing

message.

System is trying to start from a

non-bootable diskette.

Remove the diskette from the diskette drive.

Non-system disk/NTLDR missing

message.

System is trying to start from a

damaged hard drive.

Insert a bootable diskette into the diskette drive and

restart the workstation.

If the hard drive is still inaccessible and MBR Security

is enabled, try restoring the previously saved

MBR image by entering

Setup

and selecting

Security>Restore Master Boot Record

System files missing or not

properly installed.

Insert a bootable system diskette and restart.

Verify that the hard drive is partitioned and formatted.

Install system files for the appropriate operating

system if necessary.

Hard drive boot disabled in

Computer Setup.

Run Computer Setup and enable the hard drive entry in

the

Storage>Boot Order

list.

Second Ultra ATA hard drive does

not perform optimally.

Using the wrong cable for the

drive type.

Reinstall the second Ultra ATA hard drive using an 80-

conductor cable (standard on select models.)

Both slow and fast UATA

devices are on the same data

cable.

Connect slower UATA devices to a separate data cable

connected to the secondary IDE (ATA) controller.

Workstation will not start.

Hard drive is damaged.

Observe the beeps and LEDs on the front of the

workstation. Refer to

POST and error messages

on page

124

Solving display problems

Table 5-7

Display problems

Problem

Cause

Solution

Blank screen (no video).

The cable connections are not

correct.

Verify the cable connections from the monitor to the

workstation and to a working electrical outlet.

Table 5-6

Hard drive problems (continued)

ENWW

Troubleshooting scenarios and solutions

113