Product recycling
................................................................................................................................
99
5
System diagnostics and troubleshooting
E-Support
.........................................................................................................................................
101
Help & Support Center and E-Support
............................................................................
101
Troubleshooting checklist
.................................................................................................................
102
LED color definitions
.......................................................................................................................
102
HP Insight Diagnostics Offline Edition
..............................................................................................
102
Key features and benefits
................................................................................................
103
Theory of operation
..........................................................................................................
103
Diagnostic Utility on CD
...................................................................................................
103
Downloading the latest diagnostic utility
..........................................................................
104
User Interface
..................................................................................................................
104
Navigation
.......................................................................................................
104
Survey tab
.......................................................................................................
104
Test tab
...........................................................................................................
105
Status tab
.........................................................................................................................
105
Log tab
.............................................................................................................................
106
Help tab
...........................................................................................................................
106
Diagnostic error codes
.....................................................................................................................
106
Diagnostic LED codes
.....................................................................................................
106
Troubleshooting scenarios and solutions
.........................................................................................
108
Solving minor problems
..................................................................................................
108
Solving power supply problems
.......................................................................................
110
Testing power supply
......................................................................................
110
Solving diskette problems
...............................................................................................
111
Solving
............................................................................................................................
112
Solving display problems
................................................................................................
113
Solving audio problems
..................................................................................................
115
Solving printer problems
..................................................................................................
116
Solving keyboard and mouse problems
...........................................................................
117
Solving front panel component problems
........................................................................
118
Solving hardware installation problems
...........................................................................
118
Solving network problems
...............................................................................................
119
Solving memory problems
..............................................................................................
121
Solving processor problems
...........................................................................................
122
Solving CD-ROM and DVD problems
.............................................................................
122
Solving Internet access problems
...................................................................................
123
POST and error messages
...............................................................................................................
124
Appendix A
Appendix A — SAS devices
Supported SAS RAID configurations
................................................................................................
133
SAS RAID 0 configuration
................................................................................................................
133
ENWW
vii