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HP ET115AV HP xw4400 Workstation - Service and Technical Reference Guide - Page 112

Troubleshooting checklist, LED color definitions, HP Insight Diagnostics Offline Edition

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Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on? ● Is the green monitor light illuminated? ● Adjust the monitor brightness and contrast controls if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive. ● Are all of the necessary device drivers installed? ● Have all printer drivers been installed for each application? ● Remove all diskettes and CDs from the drives before you power on the system. ● Are you running the latest BIOS version, drivers, and software updates? LED color definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED state LED color System status Solid Flashing Solid or flashing None Green Green Red No light System is on. System is in Standby. System has experienced an error. Refer to Diagnostic LED codes on page 106 System is in Hibernate, or it is off. HP Insight Diagnostics Offline Edition The diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics ● View the hardware configuration of the system 102 Chapter 5 System diagnostics and troubleshooting ENWW

Section	Page
Product overview	11
Product features	12
Component view	12
Front panel components	13
Rear panel components	14
Serial number and COA label location	15
Product specifications	15
Power supply	15
Standard power supply	15
Power supply specifications	16
Power consumption and cooling	17
System fans	19
Resetting the power supply	19
80Plus power supply	19
Power supply specifications	20
Power consumption and cooling	21
System fans	23
Resetting the power supply	23
Environmental specifications	23
ENERGY STAR	24
ENERGY STAR compliance	24
Dual-core CPUs	25
HP Cool Tools	25
Installing or restoring the operating system	27
Installing the operating system and software	27
Microsoft Windows XP Professional and Vista Business	27
Language selection	27
Creating recovery disks	27
Installing or upgrading device drivers	28
Linux-preinstalled workstations	28
Starting up the Linux operating system	28
Restoring the Linux operating system	28
Downloading the latest HP driver CD contents	28
Installing the operating system with the HP driver CD contents	29
Upgrading device drivers	29
Linux-enabled workstations	29
Verifying hardware compatibility	29
Installing the Linux operating system	29
HP software	30
Restoring the Microsoft Windows Vista operating system	30
The HP Backup and Restore (HPBR) process	30
Creating system recovery DVDs or CDs	30
Restoring from HPBR DVDs or CDs	30
Restoring directly from the recovery partition	31
Reclaiming hard disk space from the recovery partition	31
Ordering backup software	31
Restoring the Microsoft Windows XP operating system	31
The RestorePlus! process	31
Creating a RestorePlus! CD	32
Restoring from RestorePlus! CDs	32
Restoring from RestorePlus! on the Recovery Partition	32
HP Backup and Recovery Manager restore points	32
Restoring from the HP Backup and Recovery Manager restore point CD or DVDs	33
Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition	33
Protecting the software	33
Ordering backup software	33
System management	35
Computer Setup (F10) Utility	35
BIOS ROM	36
Using the Computer Setup (F10) Utility	36
Computer Setup (F10) Utility menu	37
Desktop management	43
Initial configuration and deployment	43
Remote system installation	44
Updating and managing software	44
HP Client Manager Software	44
Altiris Client Management Solutions	45
System Software Manager	45
Proactive Change Notification	46
Subscriber’s Choice	46
ROM flash	46
Remote ROM Flash	46
HPQFlash	46
FailSafe Boot Block ROM	47
Replicating the setup	48
Copying to a single workstation	48
Copying to multiple workstations	48
Dual-State Power Button	49
World wide website	49
Building blocks and partners	50
Asset tracking and security	50
Password security	51
Establishing a setup password using the Computer Setup (F10) Utility	51
Establishing a power-on password using workstation setup	51
Entering a power-on password	52
Entering a Setup Password	52
Changing a power-on or setup password	53
Deleting a power-on or setup password	53
National keyboard delimiter characters	53
Clearing passwords	54
DriveLock	54
DriveLock applications	54
Using DriveLock	55
Hood sensor (smart cover sensor)	56
Setting the hood sensor protection level	56
Hood lock (smart cover lock)	57
Locking the solenoid lock	57
Unlocking the solenoid lock	57
Using the FailSafe key	57
Clearing Passwords	58
Cable lock provision (optional)	58
Security lock (optional)	58
Universal chassis clamp lock (optional)	58
Hood lock (Smart cover lock) (optional)	58
Hood sensor (Smart cover sensor) (optional)	58
Access panel key lock	58
Fault notification and recovery	58
Drive Protection System	59
ECC fault prediction and prefailure warranty	59
Thermal sensor	59
Removal and replacement procedures	61
Warnings and cautions	61
Service considerations	62
Cautions, warnings, and safety precautions	62
Electrostatic discharge information	62
Generating static	62
Preventing electrostatic damage to equipment	63
Personal grounding methods and equipment	63
Grounding the work area	64
Recommended materials and equipment	64
Tools and software requirements	64
Screws	65
Special handling of components	65
Cables and connectors	66
Hard drives	66
Lithium coin cell battery	66
Customer Self-Repair	66
Predisassembly procedures	67
System board components	67
System board architecture	68
Steps for removal and replacement of components	68
Disassembly order	69
Security lock (optional)	70
Cable lock (optional)	71
Universal chassis clamp lock (optional)	71
Side access panel	72
Front Bezel	73
Bezel blanks	73
Hood sensor (Smart cover sensor)	74
Solenoid hood lock (Smart cover lock) (optional)	74
Front panel I/O device assembly	75
Power button	77
System speaker	77
Power supply	78
System fan assembly	79
Memory	80
Memory module features	81
Memory module requirements	81
Required loading order	82
PCI Slots	83
PCI retainer	84
PCI Express	85
PCI	87
IEEE-1394 (optional)	88
Front PCI card guide and fan removal (optional)	89
Battery	90
Power connections to drives	92
Optical drive (Minitower position)	93
Optical drive (Desktop position)	95
Diskette drive (optional)	97
SAS hard drive	98
SATA hard drive	101
Installing hard drives in the optical drive bays (optional)	103
CPU heatsink	105
Processor	107
System board	108
Product recycling	109
System diagnostics and troubleshooting	111
E-Support	111
Help & Support Center and E-Support	111
Troubleshooting checklist	112
LED color definitions	112
HP Insight Diagnostics Offline Edition	112
Key features and benefits	113
Theory of operation	113
Diagnostic Utility on CD	113
Downloading the latest diagnostic utility	114
User Interface	114
Navigation	114
Survey tab	114
Test tab	115
Status tab	115
Log tab	116
Help tab	116
Diagnostic error codes	116
Diagnostic LED codes	116
Troubleshooting scenarios and solutions	118
Solving minor problems	118
Solving power supply problems	120
Testing power supply	120
Solving diskette problems	121
Solving	122
Solving display problems	123
Solving audio problems	125
Solving printer problems	126
Solving keyboard and mouse problems	127
Solving front panel component problems	128
Solving hardware installation problems	128
Solving network problems	129
Solving memory problems	131
Solving processor problems	132
Solving CD-ROM and DVD problems	132
Solving Internet access problems	133
POST and error messages	134
Appendix A — SAS devices	143
Supported SAS RAID configurations	143
SAS RAID 0 configuration	143
SAS RAID 1 configuration	144
SAS RAID 1E configuration	145
Appendix B — SATA devices	147
Attaching SATA hard drives	147
Configuring system BIOS	147
Creating RAID volumes	148
Deleting RAID volumes	148
Appendix C — Connector pins	151
Connector pin descriptions	151
Appendix D — System board designators	159
Appendix E — Routine care	161
General cleaning safety precautions	161
Maximizing the airflow	161
Cleaning the workstation case	161
Cleaning the keyboard	162
Cleaning the monitor	162
Cleaning the mouse	162
Appendix F — Additional password security and resetting CMOS	165
Resetting the password jumper	165
Clearing and Resetting the CMOS	166
Using the CMOS Button	166
Using Computer Setup to Reset CMOS	167
Appendix G — Quick troubleshooting flowcharts	169
Initial troubleshooting	170
No power	171
No power, part 1	171
No power, part 2	172
No power, part 3	173
No video	174
No video, part 1	174
No video, part 2	175
No video, part 3	176
Error messages	177
Error messages, part 1	177
Error messages, part 2	178
Error messages, part 3	179
No operating system loading	180
No operating system loading from hard drive	181
No operating system loading from hard drive, part 1	181
No operating system loading from hard drive, part 2	182
No operating system loading from hard drive, part 3	183
No operating system loading from diskette drive	184
No operating system loading from CD-ROM drive	185
No operating system loading from network	186
Non-functioning device	187
Appendix H — Configuring SATA and PATA optical disk drives	189
Drive detection and assignment sequence	189
Workstation SATA port configuration rules	189
HP w9400 Workstation BIOS configuration	189