HP Hw6515 HP iPAQ hw6500 Mobile Messenger Series for the Cingular Network - Page 143

Troubleshooting, Self-Test Diagnostics, Common Problems

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14 Troubleshooting Self-Test Diagnostics Use the Self-Test application to run tests on the operation of your device. The diagnostics application tests for sound, notification, GSM/GPRS, and buttons. To run the Self-Test application: 1. From the Start menu, tap Settings > System tab > Self Test. 2. Place a check in the check box next to the items to be tested or in all check boxes to test all of them. 3. Tap Start. 4. Follow the screen instructions as tests are performed on each requested item. Tap OK or Cancel as required as you proceed through the testing. If you cancel a test, the test status is set to FAIL. NOTE: You will receive Error messages with specific information on items that fail. For example, if you checked sound and it is not working properly, you could get an Error message that says something like the following: "Error detecting sound." Use the information in the Error messages to correct the device item. 5. After the last test is performed, the test result screen displays the results of all performed tests. The final status will be either PASS or FAIL. When you tap Finish, you will be asked if you want to create a Self-Test log file. • Tap Yes to create the log file in the My Documents folder. The log file will contain the results of the test with a time and date stamp. • Tap No to skip the log file output. Common Problems To receive support from a qualified technical support specialist, in the United States choose from the following: • Contact Cingular at 1.866.Cingular (1.866.246.4852) or dial 611 from your Cingular phone (available 24 hours a day, 7 days a week) • Visit www.cingular.com If you purchased the product in the United States but are traveling internationally and need support, call 1.916.843.4685 (available 24 hours a day, 7 days a week). To find information on the support Web site for your specific product, be sure to have your model or product name available. Troubleshooting 14-1

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Troubleshooting
14–1
14 Troubleshooting
Self-Test Diagnostics
Use the Self-Test application to run tests on the operation of your device.
The diagnostics application tests for sound, notification, GSM/GPRS,
and buttons.
To run the Self-Test application:
1.
From the
Start
menu, tap
Settings > System
tab >
Self Test.
2.
Place a check in the check box next to the items to be tested or in
all check boxes to test all of them.
3.
Tap
Start
.
4.
Follow the screen instructions as tests are performed on each
requested item. Tap
OK
or
Cancel
as required as you proceed
through the testing. If you cancel a test, the test status is set to FAIL.
NOTE:
You will receive Error messages with specific information on items
that fail. For example, if you checked sound and it is not working
properly, you could get an Error message that says something like the
following: “Error detecting sound.” Use the information in the Error
messages to correct the device item.
5.
After the last test is performed, the test result screen displays the
results of all performed tests. The final status will be either PASS or
FAIL. When you tap
Finish,
you will be asked if you want to create
a Self-Test log file.
•
Tap
Yes
to create the log file in the My Documents folder. The
log file will contain the results of the test with a time and
date stamp.
•
Tap
No
to skip the log file output.
Common Problems
To receive support from a qualified technical support specialist, in the
United States choose from the following:
•
Contact Cingular at
1.866.Cingular (1.866.246.4852)
or dial
611
from your Cingular phone (available 24 hours a day, 7 days a
week)
•
Visit
www.cingular.com
If you purchased the product in the United States but are traveling
internationally and need support, call
1.916.843.4685
(available 24
hours a day, 7 days a week).
To find information on the support Web site for your specific product, be
sure to have your model or product name available.