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HP Hw6515 HP iPAQ hw6500 Mobile Messenger Series for the Cingular Network - Page 144

For troubleshooting information on Microsoft Operating System, To access HP Instant Support

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To access HP Instant Support: 1. On your personal computer, go to www.hp.com/support. 2. Select your country or region. 3. Select See support and troubleshooting information, and then type your product model number. 4. Click the >> button. NOTE: For troubleshooting information on Microsoft Operating System applications, go to www.microsoft.com/mobile. You can use the following suggestions to troubleshoot problems with your HP iPAQ. Problem I cannot see anything on the screen. I cannot keep my battery charged. Solution • Be sure the HP iPAQ is powered on. • Be sure the HP iPAQ battery is charged. • Be sure the HP iPAQ is connected to the AC Adapter and the HP iPAQ Cradle. • Reset the device by using the stylus to lightly press the Reset button. • Remove and replace the battery. • Always keep the HP iPAQ connected to the AC Adapter when you are not using it. • Tap Start > Settings > System tab > Backlight icon. In backlight settings, place a checkmark in the check box next to Turn off backlight if device is not used for and select 30 seconds to conserve more battery power. • Tap Start > Settings > System tab > Power > Advanced tab. In battery power settings, set the battery power To turn off device if not used for 2 minutes. • Turn off the Phone, Bluetooth, and all wireless connections when not in use. • Check to make sure you are using an HP authorized battery. Troubleshooting 14-2

Section	Page
Getting to Know Your HP iPAQ Mobile Messenger	11
Using the Stylus	13
Setting the Date and Time	14
Setting the Time for Home and Locations You Are Visiting	14
Setting the Date	14
Entering Owner Information	15
Setting a Password	15
Resetting the Unit	16
Performing a Soft Reset	16
Performing a Hard Reset	17
Aligning the Screen	17
Routine Care	18
Protecting the Screen	18
Traveling with Your HP iPAQ	19
Learning the Basics	20
Using the Today Screen	20
Navigation Bar	21
Command Bar	21
TodayPanel	21
Status Icons	22
Pop-Up Menus	24
Creating information	24
Customizing the Today Screen	25
Customizing the Application Buttons	26
Locking the Application Buttons	26
Using Applications	27
Opening Applications	27
Using the ContextMenu Key	27
Minimizing Applications	27
Closing Applications	27
Installing Applications	28
Backing Up Information	28
Backup/Restore using iPAQ Backup	28
Backup/Restore Using ActiveSync	29
Using iPAQ File Store Folder	29
Using ActiveSync	30
Connecting to a Computer	30
Installing ActiveSync and Synchronizing with Your Computer	30
Using Microsoft Exchange ActiveSync	32
Using the Serial Infrared (IR) Connection	33
Changing Synchronization Settings	34
Copying Files	34
Installing Programs	35
Backing up and Restoring	35
Synchronizing Links	35
Using ActiveSync to Send and Receive E-mail	36
Requesting Meetings	36
Learning Input Methods	37
Using the Thumb Keyboard	37
Keyboard Components	38
Using the Function and Shortcut Keys	38
“Sticky” Keys	39
Special Keys	39
Accent Characters	39
Using the On-Screen Keyboard	42
Writing with the Stylus and the Letter Recognizer	42
Writing with the Stylus and Microsoft Transcriber	43
Writing with the Stylus and Block Recognizer	43
Drawing and Writing on the Screen	44
Converting Writing to Text	44
Changing Word Suggestion Options	45
Using the Phone Features	47
SIM Card	47
Inserting a SIM Card	48
Removing the SIM Card	49
Activating Your Phone Service	50
Phone Features	50
Your PIN	50
Phone Buttons and Icons	51
Checking Your Connection and Signal Strength	52
Automatic Frequency Band Selection	53
Turning the Phone On and Off	53
HP Profiles	54
Setting a Profile	54
Switching a Profile	55
Making and Receiving Phone Calls	55
Making a Call	56
Answering a Call	56
Ending a Call	56
Making a Call from Contacts	56
Copying Contacts to a SIM	57
Making a Call Using Speed Dial	57
Creating a Speed Dial Entry	57
Creating a Speed Dial Entry From Contacts	57
Editing a Speed Dial Entry	58
Making a Call From Call History	58
Making a Conference Call	58
Adjusting Phone Volume	58
Enabling the Mute Function	58
Setting Ring Tones	58
Changing Ring Tones	59
Changing Keypad Tone	59
Adding Ring Tones	59
Enabling Speakerphone Mode	59
Taking Notes During a Call	60
Using Voicemail	60
Putting a Call on Hold	60
Using Call Waiting	60
Displaying Caller ID	61
Blocking Calls	61
Forwarding Calls	61
Changing the System Volume	62
Change the Ringer Volume	62
Changing the Phone Settings	62
Changing Service Settings	63
Viewing Available GSM/GPRS/EDGE Networks	63
Using International Roaming	63
Changing Network Settings	64
Manually Selecting a Network	64
Configuring Your HP iPAQ for Your SIM Card	65
Modifying the GSM/GPRS Network Settings	65
Editing Network Properties	66
Editing an Internet Connection	67
Editing MMS Multimedia Messages Settings	67
Editing WAP Information Settings	68
Creating a New Connection	68
Failed Automatic SIM Detection	69
TTY Functionality for the Hearing-Impaired	69
Enabling TTY Support	70
Making a Phone Call Using the TTY HP iPAQ	70
Deactivating TTY Audio Mode	71
Disabling TTY Support	71
Managing Multiple Wireless Connections	72
Using the iPAQ Wireless Manager	72
Power Buttons	73
Settings Buttons	73
Managing Data Connections	74
Making Data Connections	75
Impact of Data Connection When a Phone Call is Received	76
Using GSM/GPRS/EDGE Connections	76
Creating a GPRS/EDGE Connection	76
Manually Configuring your GPRS connection on your HP iPAQ	76
Connecting to the GPRS Network	77
Setting Up a WAP Browser	77
Viewing WAP Pages	77
Connecting to a Private Network	78
Setting Up VPN Server Connections	78
Setting Up Proxy Server Settings	78
Managing Your E-mail	79
Entering an Internet Address	79
Using a Favorites List	80
Using GPS Navigation	81
Getting Acquainted	81
Setting Up Your HP iPAQ	81
Setting Up Internet Access on Your HP iPAQ	81
Using HP iPAQ Quick GPS Connection Utility	81
Downloading the Quick GPS Connection Data File	83
Using Bluetooth	84
Getting Acquainted with Bluetooth	84
Understanding Terms	85
Supported Services	85
Working with Bluetooth Settings	86
Turning On Bluetooth	86
Opening Bluetooth Settings	86
Setting Accessibility Properties	87
Enabling Bluetooth Services	87
Automatically Enabling Services	87
Secure Connections using a Passkey or Bond	88
Setting a Shared Folder	89
Understanding Profiles	89
Creating a Profile	89
Activating a Profile	90
Saving Bluetooth Configuration Settings in a Profile	90
Renaming a Profile	90
Deleting a Profile	91
Working with Bluetooth Manager	91
Opening Bluetooth Manager	91
Locating and Selecting a Device	91
Pairing Devices	91
Unpairing Devices	92
Connecting to Other Devices	92
Identifying the Communications Port	92
Establishing a Headset Connection	93
Establishing a Headphone or Stereo Speakers Connection	93
Establishing an ActiveSync Connection	93
Using the HP Bluetooth Multiport Module for Evo Notebooks and Desktops	94
Setting Up an ActiveSync Partnership on Your HP iPAQ	95
Establishing a Serial Connection	96
Dial-Up Networking Service	96
Using Dial-Up Networking Service	96
Joining a Personal Area Network	97
Working with Files	97
Creating a File Transfer Connection	98
Sending Files	98
Creating a Folder on a Remote Device	98
Receiving a File from a Remote Device	98
Deleting a File from a Remote Device	98
Using Business Card Exchange	99
Setting Up Your Business Card Information	99
Sending, Exchanging, or Requesting Business Cards	100
Opening a Connection	100
Viewing Connection Status	101
Closing a Connection	101
Viewing Connection Information	101
Working with Connections	101
Creating a Shortcut	101
Deleting a Shortcut	102
Viewing Shortcuts	102
Using the Camera Features	103
Camera Components	104
Taking a Photo	105
Ending Your Photo Session	107
Taking a Video Clip	107
Adjusting the Camera Settings	107
White Balance	108
Color	108
Compression	108
Resolution	108
Flicker Filter	109
Setting Up Other Features	109
Camera Sounds	109
Configuring Instant Review	109
Using the Self-Timer	109
Configuring File Settings	110
Configuring Video Format	110
Using HP Image Zone	111
Viewing Thumbnail Photos	112
Viewing a Photo Full-Screen	112
Recording Sound With a Picture	112
Viewing a Slideshow	113
Printing Photos	114
E-mailing a Picture	114
Exiting HP Image Zone	115
HP Image Transfer	115
Tips for Taking Better Pictures	117
Expansion Cards	118
Installing a Secure Digital (SD) Expansion Card	119
Removing a Secure Digital (SD) Expansion Card	120
Viewing the Content of Memory Cards	120
Using Messaging	121
Understanding Messaging	121
Using Folders	121
Synchronizing Inbox	122
Setting Up Messaging Accounts	123
Internet E-mail	123
Creating a New Account	123
Connecting to an E-mail Account	124
Changing Options	124
Deleting an Account	124
Receiving Attachments	125
Meeting Requests	125
Creating or Changing a Signature	126
Text Messaging	126
Multimedia Messaging Service (MMS)	127
Using Messaging	127
Composing and Sending Messages	127
Replying to or Forwarding a Message	128
Sending Text Messages	128
Receiving Text Messages	128
Sending MMS Messages	129
Creating MMS Slides	130
Sending MMS Slides	131
Viewing MMS Messages	131
Downloading Messages	131
Downloading Messages From a Server	131
Managing the Battery	133
Inserting the Battery	134
Removing the Battery	135
Charging the Battery	136
Charging with the AC Adapter	137
Charging with the HP iPAQ Cradle and AC Adapter	138
Charging Over a USB Connection	138
Changing the Backlight Settings	139
Disabling the Application Buttons	140
Maximizing Battery Life and Checking Battery Charge Levels	140
Checking Your Battery	141
Troubleshooting	143
Self-Test Diagnostics	143
Common Problems	143
ActiveSync	148
Phone	150
Expansion Cards	151
Bluetooth	152
Regulatory Notices	153
Federal Communications Commission Notice	153
Modifications	153
Cables	153
Declaration of Conformity for products marked with the FCC logo-United States only	153
Canadian Notice	154
Avis Canadien	154
European Union Regulatory Notice	154
Notice for Italy for use of 2.4 GHz wireless communication:	155
Battery Warning	155
Equipment Warning	155
Airline Travel Notice	155
Medical Electronic Equipment	156
Wireless Notices	156
U.S. Regulatory Wireless Notice	156
U.S. Regulatory Notice For 900/1800 GSM Frequency Bands	156
Health and Safety Information	156
Canadian Regulatory Wireless Notice	157
Australian Wireless Notice	157
Brazilian Regulatory Wireless Notice	157
Singaporean Wireless Notice	157
Taiwanese Wireless Notice	158
Environmental Notices	159
Battery Warning	159
Taiwan Battery Recycling Notice	159
Disposal of Waste Equipment by Users in Private Household in the European Union	159
Likvidace zaøízení soukromÆmi domácími u˛ivateli v Evropské unii	159
Bortskaffelse af brugt udstyr hos brugere i private hjem i EU	160
Seadmete jäätmete kõrvaldamine eramajapidamistes Euroopa Liidus	160
Laitteiden hävittäminen kotitalouksissa Euroopan unionin alueella	160
Élimination des appareils mis au rebut par les ménages dans l'Union européenne	161
Entsorgung von Altgeräten aus privaten Haushalten in der EU	161
Á²üññéøç Ü÷ñçóôïõ åîï²ëéóìïÆ á²ü ÷ñ×óôåò óå éäéùôéêÜ íïéêïêõñéÜ óôçí Åõñù²áúê× ¸íùóç	161
Készülékek magánháztartásban történõ selejtezése az Európai Unió területén	162
Smaltimento delle apparecchiature da parte di privati nel territorio dell'Unione Europea	162
Vartotojø i² privaèiø namø ûkiø árangos atliekø ²alinimas Europos Sàjungoje	162
Nolietotu iekârtu iznîcinâ²anas noteikumi lietotâjiem Eiropas Savienîbas privâtajâs mâjsaimniecîbâs	163
Verwijdering van afgedankte apparatuur door privé- gebruikers in de Europese Unie	163
Eliminering av utstyr i privathusholdningen i Den europeiske unions medlemsland	163
Pozbywanie siê zu¿ytego sprzêtu przez u¿ytkowników w prywatnych gospodarstwach domowych w Unii Europejskiej	164
Destruição, por Utilizadores na União Europeia, de Equipamento Usado no Lixo Doméstico	164
Bortskaffande av avfallsprodukter från användare i privathushåll inom Europeiska Unionen	164
Odstranjevanje odsluene opreme uporabnikov v zasebnih gospodinjstvih v Evropski uniji	165
Likvidácia vyradenÆch zariadení v domácnostiach v Európskej únii	165
Eliminación de residuos de equipos eléctricos y electrónicos por parte de usuarios particulares en la Unión Europea	165
Specifications	166
System Specifications	166
Physical Specifications	168